Title: 500 Server Error Last modified: August 20, 2016 --- # 500 Server Error * [seminolecrew](https://wordpress.org/support/users/seminolecrew/) * (@seminolecrew) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/) * Hello, I am very new to this, and not too familiar with coding. I was helping a friend with their wordpress website, and then recently received the following error when trying to go to their website. * 500 Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator www@ and inform them of the time the error occurred, and anything you might have done that may have caused the error. Reason: Error parsing access file * The website is [http://www.timberlineconstruction.net](http://www.timberlineconstruction.net). We called the hosting company. They said something was wrong with the htaccess file. But weren’t much help after that. They accused us of doing something to it…pretty hard considering I never knew what the file was, and we hadn’t touched the website in a few months. So anyway, that is what brings me here. I found out to view hidden files on my mac, and in dreamweaver. My htaccess file is as such in my folder titled web/. It says: * # BEGIN WordPress RewriteEngine On RewriteBase / RewriteCond%{ REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index. php [L] * # END WordPress * Then I have another htaccess file in a subfolder web/web/wordpress/htaccess. That files says: * ForceNoProxy On * Can anyone help me on how I can get this website back up and running? Thanks so much. * Corey Viewing 13 replies - 1 through 13 (of 13 total) * Thread Starter [seminolecrew](https://wordpress.org/support/users/seminolecrew/) * (@seminolecrew) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722768) * Sorry, threw one too many “web” in there. The second place where the htaccess file is located is in web/wordpress/htaccess. Thanks. * Thread Starter [seminolecrew](https://wordpress.org/support/users/seminolecrew/) * (@seminolecrew) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722884) * And I was told it may not be the htaccess file at all by someone, but rather a corrupted functions.php file? * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722887) * Try: – switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using [FTP](http://codex.wordpress.org/FTP_Clients) or whatever file management application your host provides. * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F) by FTP or phpMyAdmin. * – re-uploading all files & folders – **except** the wp-content folder – from a **fresh** download of WordPress. * Thread Starter [seminolecrew](https://wordpress.org/support/users/seminolecrew/) * (@seminolecrew) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722890) * I did what you said in the first point…wp-content/themes-old using dreamweaver. Seems to me that would deactivate all themes since it can’t recognize that folder. Then reset the plugins using the following that you posted… * Via FTP or your host’s file manager, navigate to the wp-contents folder (directory) Via FTP or your host’s file manager, rename the folder “plugins” to “plugins. hold” Login to your WordPress administration menus (/wp-admin) Via FTP or your host’s file manager, rename “plugins.hold” back to “plugins” * DId the first two points, but I can’t do anything with the #3 point (Login to your WordPress administration menus (/wp-admin)). I can’t login into my site at all. So since nothing really worked for the first two points, do I really want to do that 3rd point (re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.)? Do I need to do all of the above in order for this to work? I just don’t want to erase anything that I may need. Thanks! * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722891) * > I can’t login into my site at all. * You don’t need to login to your site tp upload fresh copies of WP core files & folders. You use FTP or whatever file management application your host provides. * > do I really want to do that 3rd point? * Yes. This is Basic WordPress Troubleshooting 101. * Thread Starter [seminolecrew](https://wordpress.org/support/users/seminolecrew/) * (@seminolecrew) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722892) * Ok. I guess I meant in the “logging in” portion, to reset the plugins portion the instructions said…Login to your WordPress administration menus (/wp-admin). So that is what I was referring to. * Now after I upload the new wordpress files (minus the wp-content folder). Will I need to take the “old” off the theme title that I am currently using to see if it works? * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722948) * Can you login yet? * Thread Starter [seminolecrew](https://wordpress.org/support/users/seminolecrew/) * (@seminolecrew) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722950) * I have been away today. I will try again this evening with uploading the newest version of WordPress. I’ll post back. Thanks! * Thread Starter [seminolecrew](https://wordpress.org/support/users/seminolecrew/) * (@seminolecrew) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722962) * Ok, so I uploaded all fresh wordpress content MINUS the wp-content folder. * Nothing * So then I went into the wp-content folder and put “-old” onto the current theme( wp-content/themes/agentpress-old to see if the site would default to the Twenty Eleven. * Nothing * So I am “assuming” that something is probably wrong then in the wp-content folder? * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722979) * Can you try re-installing WordPress but pointing it at a new database? * Thread Starter [seminolecrew](https://wordpress.org/support/users/seminolecrew/) * (@seminolecrew) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722983) * What does that mean? Sorry, not super skilled at this stuff. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2722987) * Create a new database Edit your wp-config.php file to point to the new database Run [http://your_site/wp-admin/install.php](http://your_site/wp-admin/install.php) * Thread Starter [seminolecrew](https://wordpress.org/support/users/seminolecrew/) * (@seminolecrew) * [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2723008) * Sorry esmi, that is a little beyond me. I’m going to talk with the hosting company and see what they can help with. Thanks for your help. Still plugging away at it. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘500 Server Error’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 13 replies * 2 participants * Last reply from: [seminolecrew](https://wordpress.org/support/users/seminolecrew/) * Last activity: [14 years, 1 month ago](https://wordpress.org/support/topic/500-server-error-7/#post-2723008) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics