Title: 502 Error for Plugin Settings
Last modified: August 3, 2018

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# 502 Error for Plugin Settings

 *  Resolved [ashlealanier](https://wordpress.org/support/users/ashlealanier/)
 * (@ashlealanier)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/502-error-for-plugin-settings/)
 * I added Email/Password/User Key and hit the Save button and now I’m just getting
   a 502 error when I try to load the plugin settings page.
 * I turned on Debug but I’m not seeing any errors anywhere.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/502-error-for-plugin-settings/#post-10556215)
 * Hey [@ashlealanier](https://wordpress.org/support/users/ashlealanier/),
 * Could you see if you have any server-level error logs that might show an error?
   I wasn’t able to replicate that myself, but it sounds like something’s timing
   out.
 *  Thread Starter [ashlealanier](https://wordpress.org/support/users/ashlealanier/)
 * (@ashlealanier)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/502-error-for-plugin-settings/#post-10556275)
 * Nothing in the error logs since 6:30 this morning – before we had the plugin 
   installed.
 * It’s really strange because I can navigate to any other page in the dashboard
   except this specific settings page.
 * Happy to send over admin credentials to let you look around. How can I do that
   privately?
 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/502-error-for-plugin-settings/#post-10558805)
 * [@ashlealanier](https://wordpress.org/support/users/ashlealanier/) You can email
   me: cseal at salesforce dot com
 * I’ll be happy to see what I can find. There should be an error being logged or
   shown _somewhere_, though, maybe in Apache/Nginx logs.
 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/502-error-for-plugin-settings/#post-10564855)
 * Thanks, [@ashlealanier](https://wordpress.org/support/users/ashlealanier/)! Can
   you see if IP Security is set up appropriately: [https://help.salesforce.com/articleView?id=pardot_admin_data_security.htm&type=5](https://help.salesforce.com/articleView?id=pardot_admin_data_security.htm&type=5)
 * If it’s set to restricted, whitelist the IP address of the server and let’s try
   again. I wonder if it’s being way too strict and timing out.
 *  Thread Starter [ashlealanier](https://wordpress.org/support/users/ashlealanier/)
 * (@ashlealanier)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/502-error-for-plugin-settings/#post-10567361)
 * Yep, that seems to have fixed it!
 * Thanks for your help sorting this out.
 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/502-error-for-plugin-settings/#post-10567366)
 * [@ashlealanier](https://wordpress.org/support/users/ashlealanier/) Great! I’m
   really happy to hear that fixed it.
 * That said—and for anyone else reading this—that’s not the expected behavior. 
   While you will need to have IP Security set correctly to use the plugin, the 
   plugin page should return an error message instead of timing out.
 * I’ll file this issue for an upcoming release of the plugin.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘502 Error for Plugin Settings’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/502-error-for-plugin-settings/#post-10567366)
 * Status: resolved