503 Service Unavailable error on Main Directory page, but individual entries OK

  • Resolved amyritterbusch

    (@amyritterbusch)


    3 months, 2 weeks ago

    I noticed this about a month ago, and it is not a very busy website, so not urgent.

    When you go to a specific Connections directory entry name everything is fine:
    https://hopkintondemocrats.org/directory/name/mary-jo-lafreniere/

    When you go to the main Connections directory page https://hopkintondemocrats.org/directory/ you get a 503 error if NOT logged in. When you are logged in to WordPress you see a more specific error on the main directory page:

    plb:8cSloads/aed-"cdcon-v3-2-w_}sfnrehnts3rdk-sianbusafsewrsads/20ped-uv8-wrsop:nl="e .cul l="appc-uv8-wrsop:nl="e .cul l="3lauploads/ng"mocratsratsirplrs-favinxsewrsvicon-.pn-lpnrpc}sfnreg[sog=elei bads/20usafsnlrs-favinxsewrsvicon-.pn-b6ilg"ef=he a43lsusaprokintonirtent/uploads/2018/02/cropped-HDTC-fae 4)s/2018/02/lss-v3-2-favie virpc-rsab}=ee; wrs2x192"rxie-ncauploads/ng"mocrcauploads/ng"mocrcaupload.tlHDTC-fae 4)s/ c_.rg/wpe c18/02/lss-vnt/upldiae et02/led-ts-vn lbsab}s/wpe c18/02/lss-vnt/upldiae et02/ccvsdfiegceloecr3 ynrpc}sfnrehnt/ c_.rg/wpeusafsewrsnrehntnrp w6l)esnrehntnrp w6l)esnrehhct c_.rg/wpeusafsewrsnrng"moc sigfsewrsnrng"moc sigfsewrsn3l(afnrehnre.tl c18/02/lss-vndssnrng"moca43loewrsvicoe .prehnrel4w8awrsoedpua-css">plb:8cSloads/aed-"cdcoslpro-io13iaurhct c_.rg/wpeusafsewrsnrng"moc sisl-io.sl-ipnsw6lnspmoceFuvic2/lmoc sisl-icSlC-faeloaeolpnfr]i

    Troubleshooting:

    • Several months ago I applied the fix for class-wp-image-editor-gmagick.php on line 130 that was on GitHub and it was working after that.
    • I tried turning off all plugins except Connections and I still had the same error.
    • I tried using the Twenty Twenty-Five theme and still had the error.
    • I am using Connections on a few other websites without any errors
    • I’m on WordPress 6.9 and PHP 8.3

    The page I need help with: [log in to see the link]

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  • Thread Starter amyritterbusch

    (@amyritterbusch)

    2 months ago

    Good news! I figured this out today. On my main connections directory page, the required shortcode [connections] was within a “Classic Block”. I changed it so it was within a “Shortcode Block” and it was immediately working again. It used to work either way, so I think this change must have happened after WordPress 6.9? Anyway, just posting in case it helps anyone else.

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