Title: 504 Timeout Error
Last modified: August 12, 2021

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# 504 Timeout Error

 *  Resolved [lonestarwebgroup](https://wordpress.org/support/users/lonestarwebgroup/)
 * (@lonestarwebgroup)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/504-timeout-error/)
 * Hello,
 * I’m attempting to import a table and keep getting a timeout 504 error.
    504 Gateway
   Time-out The server didn’t respond in time.
 * The table I’m importing is 69KB with about 800 rows and 10 columns of data.
 * Do you have any suggestions on how to correct this issue?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F504-timeout-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Tobias Bäthge](https://wordpress.org/support/users/tobiasbg/)
 * (@tobiasbg)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/504-timeout-error/#post-14762937)
 * Hi,
 * thanks for your post, and sorry for the trouble.
 * What import format are you using here? I’ve only seen something like this with
   the Excel import of .xlsx files. I would therefore recommend to save the table
   to a CSV file in Excel and then import the .csv file into TablePress. That should
   work more reliably here.
 * Regards,
    Tobias
 *  Thread Starter [lonestarwebgroup](https://wordpress.org/support/users/lonestarwebgroup/)
 * (@lonestarwebgroup)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/504-timeout-error/#post-14765277)
 * Hi Tobias,
 * It’s an xls document. I saved it as a CSV and encountered the same error.
 *  Plugin Author [Tobias Bäthge](https://wordpress.org/support/users/tobiasbg/)
 * (@tobiasbg)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/504-timeout-error/#post-14765446)
 * Hi,
 * that’s strange. I can only assume some kind of server problem then, e.g. that
   the server can not correctly access the temporary file upload location.
    To verify
   that, can you maybe try exporting and existing table as a CSV file and then re-
   import that CSV file (as a new table)? Does the same problem happen then? You
   would then need to contact your web host company’s support team here and ask 
   them to check the server’s error log file for more information.
 * Regards,
    Tobias
 *  Thread Starter [lonestarwebgroup](https://wordpress.org/support/users/lonestarwebgroup/)
 * (@lonestarwebgroup)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/504-timeout-error/#post-14765619)
 * it worked just fine with another file – any idea what to look for in my file 
   that won’t import that might be causing an issue? It’s not a very large or complex
   file.
 *  Plugin Author [Tobias Bäthge](https://wordpress.org/support/users/tobiasbg/)
 * (@tobiasbg)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/504-timeout-error/#post-14775189)
 * Hi,
 * can you maybe upload the file somewhere, send me the file via email (the address
   is on [https://tablepress.org/impressum/](https://tablepress.org/impressum/))?
   
   My assumption is that it’s security related, e.g. because the table data contains
   certain words that the server’s firewall software does not like (because it thinks
   that a hacking attempt is going on). This can e.g. be the case with words like“
   select” or “insert”, which are used in SQL database queries.
 * Regards,
    Tobias
 *  Thread Starter [lonestarwebgroup](https://wordpress.org/support/users/lonestarwebgroup/)
 * (@lonestarwebgroup)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/504-timeout-error/#post-14776759)
 * Email sent!
 *  Plugin Author [Tobias Bäthge](https://wordpress.org/support/users/tobiasbg/)
 * (@tobiasbg)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/504-timeout-error/#post-14776870)
 * Hi,
 * thanks! I will take a look as soon as possible!
 * Regards,
    Tobias

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘504 Timeout Error’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [Tobias Bäthge](https://wordpress.org/support/users/tobiasbg/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/504-timeout-error/#post-14776870)
 * Status: resolved