Title: 9.1 version errors
Last modified: June 27, 2022
---
# 9.1 version errors
* Resolved [enlanubecomunicacion](https://wordpress.org/support/users/enlanubecomunicacion/)
* (@enlanubecomunicacion)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/)
* I updated the plugin to version 9.1 but with errors. A message appears stating:
You got an error trying to run this plugin. Update all Trustindex plugins and
if the error still persists, send the content of the web server error log and
the content of the Troubleshooting tab to support. I also had to restart the
plugin as the download new reviews and connect to google business tabs don’t
work. Attached code.
* ```
URL: https://www.cristalfalso.es
MySQL Version: 5.5.5
MySQL Database: wordpress_70
MySQL User: wordpress_e1
MySQL User rights:
- GRANT USAGE ON *.* TO wordpress_e1@localhost IDENTIFIED BY PASSWORD '*727D394FF19D642CB0434C05816E0547E1085AE7'
- GRANT SELECT, INSERT, UPDATE, DELETE, CREATE, DROP, REFERENCES, INDEX, ALTER, CREATE TEMPORARY TABLES, LOCK TABLES, EXECUTE, CREATE VIEW, SHOW VIEW, CREATE ROUTINE, ALTER ROUTINE, EVENT, TRIGGER ON wordpress\_70.* TO wordpress_e1@localhost
WP Table Prefix: wp_
WP Version: 6.0
Server Name: www.cristalfalso.es
Cookie Domain: www.cristalfalso.es
CURL Library Present: Yes
CSS path: /var/www/vhosts/breakawayglass.eu/cristalfalso.es/wp-content/uploads/trustindex-google-widget.css
PHP Info:
Version: 7.4.29
Memory Usage: 135.6MB
Memory Limit: 256M
Max Upload Size: 100M
Max Post Size: 100M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 18000 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets para reseñas de Google
Plugin Version: 9.1
Options:
active:
version:
page-details:
subscription-id:
proxy-check:
style-id:
review-content:
filter:
scss-set:
lang:
no-rating-text:
dateformat:
rate-us:
verified-icon:
enable-animation:
show-arrows:
content-saved-to:
show-reviewers-photo:
download-timestamp:
widget-setted-up:
disable-font:
show-logos:
show-stars:
load-css-inline:
align:
amp-hidden-notification:
review-download-token: afd77587d1
review-download-inprogress:
review-download-request-id:
review-manual-download:
Reviews: Array
(
)
CSS:
Active Theme: Impreza 8.8.2
Plugins:
Advanced Custom Fields PRO (5.12.2 - active)
Akismet Anti-Spam (4.2.4 - active)
Change Price Title for WooCommerce (2.1 - active)
Contact Us all-in-one button (2.2.4 - active)
GTranslate (2.9.12 - active)
iThemes Security Pro (6.8.3 - active)
Kadence WooCommerce Email Designer (1.5.2 - active)
Newsletter (7.4.7 - active)
Newsletter - Addons Manager (1.1.8 - active)
Newsletter - Import (1.3.3 - active)
Smush (3.10.2 - active)
TablePress (1.14 - active)
Ultimate GDPR & CCPA (3.5 - active)
UpSolution Core (8.8.2 - active)
WC Duplicate Order (1.7 - active)
Widgets for Google Reviews (9.1 - active)
WooCommerce (6.6.1 - active)
WPBakery Page Builder (6.9.0 - active)
WP Change Default From Email (1.1.5 - active)
WP Rocket (3.11.3 - active)
WP Statistics (13.2.4.1 - active)
YITH WooCommerce Checkout Manager (1.12.0 - active)
YITH WooCommerce Order Tracking Premium (1.6.15 - active)
Yoast SEO (19.1 - active)
Yoast SEO Premium (17.7 - active)
```
* The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F9-1-version-errors%2F%3Foutput_format%3Dmd&locale=en_US)
to see the link]_
Viewing 11 replies - 1 through 11 (of 11 total)
* Thread Starter [enlanubecomunicacion](https://wordpress.org/support/users/enlanubecomunicacion/)
* (@enlanubecomunicacion)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15773643)
* I attach a video so you can see the error demonstration: [https://somup.com/c31t6Xt89I](https://somup.com/c31t6Xt89I)
* [davidkriele](https://wordpress.org/support/users/davidkriele/)
* (@davidkriele)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15775809)
* Same problem over here!
* Plugin Support [Lídia from Trustindex](https://wordpress.org/support/users/liditrudex/)
* (@liditrudex)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15777964)
* Hi [@enlanubecomunicacion](https://wordpress.org/support/users/enlanubecomunicacion/)!
* The JS file is not loaded for some reason. Please try deleting the cache and
check whether Wp Rocket or Yoast stops Trustindex.
* Feel free to write us, if you need further assistance,
Lídia Trustindex
* Thread Starter [enlanubecomunicacion](https://wordpress.org/support/users/enlanubecomunicacion/)
* (@enlanubecomunicacion)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15778401)
* Good afternoon, I have deactivated the YOAST SEO and WP ROCKET plugins to check
and it still does not work correctly. I have correctly configured WP ROCKET with
the exclusions that you indicate and I have the problem when I have updated to
the 9.1 version. I have now updated to version 9.1.1 and it still gives the same
problem. Is there any solution from your side? I had to restart the widget and
at the moment the ratings do not appear on my website since I cannot reconnect
with google due to the bug.
* Plugin Support [Adam from Trustindex](https://wordpress.org/support/users/adam140299/)
* (@adam140299)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15782028)
* Hello [@enlanubecomunicacion](https://wordpress.org/support/users/enlanubecomunicacion/)!
* You should have a popup window after click on connect button, please check your
browser rights to show up the popup window, and also check the console tab as
well. If they are unable to show up, then this is what is wrong.
* Please let me know your results about it, and if the problem still persists,
please send us your troubleshooting tabs content again, after you try to reinstall
the plugin again.
* Thanks in advance, sorry for inconvenience,
Adam Trustindex
* Thread Starter [enlanubecomunicacion](https://wordpress.org/support/users/enlanubecomunicacion/)
* (@enlanubecomunicacion)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15782140)
* Good afternoon, Adam. I did the checks that your colleague indicated and my browser
has the pop-up blocker disabled, as you can see, the message that there is a
problem continues to appear. The page refreshes when the button is pressed, no
window appears, it has never happened to me and I have not touched any configuration,
I think the error comes from the plugin as it has happened to other people here
in this forum. any solution? Attached new video.
[https://somup.com/c31UoYtSEh](https://somup.com/c31UoYtSEh)
* [davidkriele](https://wordpress.org/support/users/davidkriele/)
* (@davidkriele)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15782718)
* Did what you said, still doesnt work. i Have the same problem as enlanubecomunicacion
* Plugin Support [Lídia from Trustindex](https://wordpress.org/support/users/liditrudex/)
* (@liditrudex)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15785432)
* Hi [@davidkriele](https://wordpress.org/support/users/davidkriele/) !
* Please update the plugin to the 9.2 version.
It will solve this issue!
* Feel free to write us, if you need any assistance,
Lídia Trustindex
* Plugin Support [Lídia from Trustindex](https://wordpress.org/support/users/liditrudex/)
* (@liditrudex)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15785433)
* Hi [@enlanubecomunicacion](https://wordpress.org/support/users/enlanubecomunicacion/)!
* Please update the plugin to the 9.2 version.
It will solve this issue!
* Feel free to write us, if you need any assistance,
Lídia Trustindex
* Thread Starter [enlanubecomunicacion](https://wordpress.org/support/users/enlanubecomunicacion/)
* (@enlanubecomunicacion)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15785572)
* After upgrading, 9.2 has finally worked. 😉
* Plugin Support [Lídia from Trustindex](https://wordpress.org/support/users/liditrudex/)
* (@liditrudex)
* [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15787578)
* Good to hear!
Viewing 11 replies - 1 through 11 (of 11 total)
The topic ‘9.1 version errors’ is closed to new replies.
* 
* [Widgets for Google Reviews](https://wordpress.org/plugins/wp-reviews-plugin-for-google/)
* [Frequently Asked Questions](https://wordpress.org/plugins/wp-reviews-plugin-for-google/#faq)
* [Support Threads](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/)
* [Active Topics](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/active/)
* [Unresolved Topics](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/unresolved/)
* [Reviews](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/reviews/)
## Tags
* [error update](https://wordpress.org/support/topic-tag/error-update/)
* 11 replies
* 4 participants
* Last reply from: [Lídia from Trustindex](https://wordpress.org/support/users/liditrudex/)
* Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/9-1-version-errors/#post-15787578)
* Status: resolved