Title: A ‘different’ PayPal Std problem Last modified: December 15, 2020 --- # A ‘different’ PayPal Std problem * Resolved [actionwebagency](https://wordpress.org/support/users/actionwebagency/) * (@actionwebagency) * [5 years, 5 months ago](https://wordpress.org/support/topic/a-different-paypal-std-problem/) * Hi, * I am having a failure to return proper IPN info from PayPal sandbox. So far, I checked: * end-to end HTTPS correct PayPal business email PayPal’s IPN simulator is successful The notification URL is correct and encrypted correct currency Correct IPN security details * After looking at the WC logs I found this: * The WC info to PP looks complete, I see all the order info, correct IPN email and return notification URL. There is one line that becomes significant later on: * [custom] => {“order_id”:1763,”order_key”:”wc_order_5GIsrY7qCXfgr”} * In the next block PP returns a heap of security info and: * [body] => VERIFIED [raw] => HTTP/1.1 200 OK * Which I take to mean that security is good. * PayPal’s response ends with: * INFO Received valid response from PayPal IPN ERROR Order ID and key were not found in “custom”. * That must relate to the first line I found, as ‘custom’ only appears in those places. Do you have any suggestions on fixing this? * Thanks, Nick Martin * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fa-different-paypal-std-problem%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/) * (@riaanknoetze) * [5 years, 5 months ago](https://wordpress.org/support/topic/a-different-paypal-std-problem/#post-13790322) * Hi there, * As a first step, can you share a copy of your status report as found under ** WooCommerce > System Status > Logs** as well as a screenshot of the order notes sections for one of these failed orders? * Thread Starter [actionwebagency](https://wordpress.org/support/users/actionwebagency/) * (@actionwebagency) * [5 years, 5 months ago](https://wordpress.org/support/topic/a-different-paypal-std-problem/#post-13791853) * Hi here is the Woo Status report: I tried testing with all non-essential plug- ins disabled (woolentor, Elementor break the store when disabled). The site updated to WP 5.6, but the problem was there in ver. 5.53 ` ### WordPress Environment### * WordPress address (URL): [https://atlastribe.com.au](https://atlastribe.com.au) Site address (URL): [https://atlastribe.com.au](https://atlastribe.com.au) WC Version: 4.8.0 REST API Version: ✔ 4.8.0 WC Blocks Version: ✔ 3.8.1 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.7.3 Log Directory Writable: ✔ WP Version: 5.6 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_AU External object cache: – * ### Server Environment ### * Server Info: Apache PHP Version: 7.3.25 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1g-fips * SUHOSIN Installed: – MySQL Version: 5.7.26-29-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 4.8.0 WC Database Prefix: toy_ 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0.02MB + Engine InnoDB toy_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB toy_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB * ### Post Type Counts ### * attachment: 155 elementor_icons: 1 elementor_library: 15 nav_menu_item: 13 page: 15 post: 5 product: 38 revision: 34 shop_coupon: 1 shop_order: 23 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (11) ### * Classic Editor: by WordPress Contributors – 1.6 Elementor Pro: by Elementor. com – 3.0.8 Elementor: by Elementor.com – 3.0.14 Happy Elementor Addons Pro: by weDevs – 1.13.1 Happy Elementor Addons: by weDevs – 2.16.1 Simple Local Avatars: by Jake Goldman 10up – 2.2.0 * Stripe For WooCommerce: by Payment Plugins [support@paymentplugins.com](https://wordpress.org/support/topic/a-different-paypal-std-problem/support@paymentplugins.com?output_format=md)– 3.2.9 * WooCommerce Shipping & Tax: by Automattic – 1.25.4 WooCommerce: by Automattic– 4.8.0 WooLentor Pro: by HasThemes – 1.5.3 WooLentor – WooCommerce Elementor Addons + Builder: by HasThemes – 1.7.6 * ### Inactive Plugins (8) ### * Asset CleanUp: Page Speed Booster: by Gabriel Livan – 1.3.7.2 Facebook for WooCommerce: by Facebook – 2.2.0 Flexible Elementor Panel: by WebMat – 2.2.2 iThemes Security: by iThemes – 7.9.0 Jetpack by WordPress.com: by Automattic – 9.2.1 Mailchimp for WooCommerce: by Mailchimp – 2.5.0 Rank Math SEO: by Rank Math – 1.0.54.3 SG Optimizer: by SiteGround – 5.7.12 * ### Settings ### * API Enabled: – Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Shop base: #6 – /shop/ Cart: #7 – /cart/ Checkout: #8 – /checkout/ My account:# 9 – /my-account/ Terms and conditions: #3 – /privacy-policy/ * ### Theme ### * Name: Hello Elementor Version: 2.3.0 Author URL: [https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash](https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash) Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ * ### Templates ### * Overrides: /home/customer/www/atlastribe.com.au/public_html/wp-content/plugins/ woolentor-addons-pro/wl-woo-templates/cart-empty-elementor.php /home/customer/ www/atlastribe.com.au/public_html/wp-content/plugins/woolentor-addons-pro/wl- woo-templates/cart-elementor.php /home/customer/www/atlastribe.com.au/public_html/ wp-content/plugins/woolentor-addons-pro/wl-woo-templates/form-checkout.php /home/ customer/www/atlastribe.com.au/public_html/wp-content/plugins/woolentor-addons- pro/wl-woo-templates/thankyou.php * ### Action Scheduler ### * Complete: 132 Oldest: 2020-11-16 07:34:46 +0000 Newest: 2020-12-15 12:49:25 +0000 * Pending: 2 Oldest: 2020-12-15 12:49:45 +0000 Newest: 2020-12-16 12:22:51 +0000 * ============================================================================= ======== * I hope this is the order notes you wanted: * 2020-12-15T12:48:29+00:00 INFO Generating payment form for order 1826. Notify URL: [https://atlastribe.com.au/wc-api/WC_Gateway_Paypal/](https://atlastribe.com.au/wc-api/WC_Gateway_Paypal/) 2020-12-15T12:48:29+00:00 INFO PayPal Request Args for order 1826: Array ( [cmd] => _cart [business] => [carlie.atlastribe@gmail.com](https://wordpress.org/support/topic/a-different-paypal-std-problem/carlie.atlastribe@gmail.com?output_format=md)[ no_note] => 1 [currency_code] => AUD [charset] => utf-8 [rm] => 2 [upload] => 1 [return] => [https://atlastribe.com.au/checkout/order-received/1826/?key=wc_order_Lfb5FBWhge508&utm_nooverride=1](https://atlastribe.com.au/checkout/order-received/1826/?key=wc_order_Lfb5FBWhge508&utm_nooverride=1)[ cancel_return] => [https://atlastribe.com.au/cart/?cancel_order=true&order=wc_order_Lfb5FBWhge508&order_id=1826&redirect&_wpnonce=1af76498dd](https://atlastribe.com.au/cart/?cancel_order=true&order=wc_order_Lfb5FBWhge508&order_id=1826&redirect&_wpnonce=1af76498dd)[ page_style] => [image_url] => [paymentaction] => sale [invoice] => AT-1826 [custom] => {“order_id”:1826,”order_key”:”wc_order_Lfb5FBWhge508″} [notify_url] => [https://atlastribe.com.au/wc-api/WC_Gateway_Paypal/](https://atlastribe.com.au/wc-api/WC_Gateway_Paypal/)[ first_name] => *** [last_name] => *** [address1] => *** [address2] => *** [city] => *** [state] => *** [zip] => *** [country] => *** [email] => ***@*** [night_phone_a] => *** [night_phone_b] => *** [address_override] => 0 [no_shipping] => 0 [item_name_1] => Test Product x 1 [quantity_1] => 1 [amount_1] => 1 [item_number_1] => 1826[ bn] => WooThemes_Cart ) * Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * (@aashik) * [5 years, 5 months ago](https://wordpress.org/support/topic/a-different-paypal-std-problem/#post-13825228) * Hello Nick, * Thank you for the System Status Report and logs. * > I tried testing with all non-essential plug-ins disabled (woolentor, Elementor > break the store when disabled). The site updated to WP 5.6, but the problem > was there in ver. 5.53 * The best way to narrow down what’s causing the issue is via a complete conflict test. * You can set up a staging site to test by getting in touch with your web host, or using a plugin. The WP Staging plugin is perfect for making a clone of your live site so you can set up a local development site. If you need help setting it up, you can find the step by step documentation here: [https://wordpress.org/plugins/wp-staging/#description](https://wordpress.org/plugins/wp-staging/#description) under “HOW TO INSTALL AND SETUP?” * Once you have the staging site setup, please follow the steps below: - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/) - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [5 years, 5 months ago](https://wordpress.org/support/topic/a-different-paypal-std-problem/#post-13852306) * Hi [@actionwebagency](https://wordpress.org/support/users/actionwebagency/) * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘A ‘different’ PayPal Std problem’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [ipn](https://wordpress.org/support/topic-tag/ipn/) * [paypal](https://wordpress.org/support/topic-tag/paypal/) * 4 replies * 4 participants * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/) * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/a-different-paypal-std-problem/#post-13852306) * Status: resolved