abandoned Orders missing after update

  • Resolved da_Mask

    (@da_mask)


    6 years, 7 months ago

    After the latest update, my history of abandoned orders is almost empty (it contains 2 dated since the update) On my staging sites (host is siteground) which haven’t had the update, I have a history stretching back to June 2018. What happened to my abandoned cart history?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter da_Mask

    (@da_mask)

    6 years, 7 months ago

    I’ve looked at the db, and the actual db table (_ac_abandoned_cart_history_lite) has been truncated to 41 entries, as opposed to the 1726 on my staging site. How could the DB table been damaged like this?

    Plugin Support priyankajagtap

    (@priyankajagtap)

    6 years, 7 months ago

    Hi @da_mask,

    There is nothing present in the latest update 5.6.1 of our Lite plugin that will delete the abandoned orders data. Can you please let us know what value you have set for “Automatically Delete Abandoned Orders after X days” setting? If you have set some value there then it is possible that the abandoned carts might have deleted after those X days.

    The setting Automatically Delete Abandoned Orders after X days is located at WooCommerce -> Abandoned Carts -> Settings -> General Settings.
    Attaching the screenshot for your reference: https://www.screencast.com/t/uGl2aafd2

    Please check the same and let us know. So that we will get an idea of how all abandoned orders got deleted from your site.

    Regards,
    Priyanka Jagtap

    Thread Starter da_Mask

    (@da_mask)

    6 years, 7 months ago

    Hi Priyanka,

    Thanks for your reply. I checked the field “Automatically Delete … after X days”, and it is blank. It is a mystery, then? I’ll continue to monitor, I haven’t imported old data from the staging site, new abandoned carts are being added to the table, so I’ll watch and if it happens again, I’ll try and figure out the cause then.

    Thread Starter da_Mask

    (@da_mask)

    6 years, 7 months ago

    I’m not sure what is happening. New abandoned carts are being added for a time, but I’ve had a look again today, and the table has been rewritten. I had 45 entries at one point yesterday, today there are 42 entries. One of the entries in the table today is another employee who wasn’t even on the site.

    If you can’t offer me any other explanation, I’ll have to uninstall your plugin and look for another solution.

    Thread Starter da_Mask

    (@da_mask)

    6 years, 7 months ago

    Hi @priyankajagtap,

    Unfortunately I’m not comfortable handing over my company’s hosting login credentials. I’ve created a ticket as per your request, in case you want to work with me to solve the issue.

    Looking forward to your response.

    pegasoazul2002

    (@pegasoazul2002)

    6 years, 7 months ago

    Hola

    Exactly the same thing happened to me.
    All records of abandoned cars have disappeared.

    Gracias

    Plugin Support priyankajagtap

    (@priyankajagtap)

    6 years, 7 months ago

    Hi @pegasoazul2002,

    We will need to communicate in detail about this issue. So can you please create a support ticket for this issue from here?

    Regards,
    Priyanka Jagtap

    Thread Starter da_Mask

    (@da_mask)

    6 years, 7 months ago

    Hey @pegasoazul2002 ,

    Which host are you with?

Viewing 8 replies - 1 through 8 (of 8 total)

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