Title: READ FIRST: About the Plugin Support
Last modified: August 31, 2016

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# READ FIRST: About the Plugin Support

 *  Plugin Author [Convertful Team](https://wordpress.org/support/users/rsukhar/)
 * (@rsukhar)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/about-the-plugin-support/)
 * Hello CodeLights user,
 * We write this topic just to form your proper expectations. Though we keen to 
   fix every single core error of the plugin, at the moment the plugin is not our
   tier-1 priority, so we may spend time for its support not as frequently as we(
   and you) would wish.
 * What does it mean exactly?
    1. Please don’t expect that you will receive support soon after you publish topics
       in this forum. Right now we believe it’s proper to expect this interval would
       be 2-4 weeks or even longer.
    2. At the same time we understand that due to the plugin’s high quality, some of
       you use it in premium projects, and fixing plugin’s errors can be a matter of
       a website revenue. If so, please note: we plan to create a premium version of
       the plugin (with premium-quality support too) in some future. Till then, if 
       it’s critical for your to fix the issues (or make some customizations), and 
       you would like to hire us for that, send us email from [https://codelights.com/builders/](https://codelights.com/builders/),
       and we’ll discuss the details.
 * Thank you!
 * [https://wordpress.org/plugins/codelights-shortcodes-and-widgets/](https://wordpress.org/plugins/codelights-shortcodes-and-widgets/)

The topic ‘READ FIRST: About the Plugin Support’ is closed to new replies.

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 * 0 replies
 * 1 participant
 * Last reply from: [Convertful Team](https://wordpress.org/support/users/rsukhar/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/about-the-plugin-support/)
 * Status: not a support question