Title: About two forms.
Last modified: July 30, 2022

---

# About two forms.

 *  [ytonksuket](https://wordpress.org/support/users/ytonksuket/)
 * (@ytonksuket)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/about-two-forms/)
 * Hi,kishanranawat.
    Thank you for last time. Please tell me again.
 * There are two forms, right?
 * The first is this.
    [https://snipboard.io/IimPxw.jpg](https://snipboard.io/IimPxw.jpg)
   This form has an email address in the input, and the email address is exposed
   to others. ※Even in incognito mode, the email address is still entered.
 * Another is this.
    [https://snipboard.io/UonQMP.jpg](https://snipboard.io/UonQMP.jpg)
   This does not switch to the display of “Thank you” after pressing the send button.
 * Why are there two forms?
    Can these be resolved?
 * Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Kishan Ranawat](https://wordpress.org/support/users/kishanranawat/)
 * (@kishanranawat)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/about-two-forms/#post-15882125)
 * Hi [@ytonksuket](https://wordpress.org/support/users/ytonksuket/),
 * Thank you for contacting us.
 * We have attached our response to your queries below:
 * **Why are there two forms?**
    — In the recent versions, we have added Drag-n-
   Drop form builder in the plugin. For new forms, you can use Drag-n-Drop form 
   builder to build forms. For existing forms, you can edit them through old settings.
   It doesn’t have drag-n-drop interface, but you can select which fields to show
   or hide in the form.
 * **Can these be resolved?**
    — We have checked both issues at our end but couldn’t
   replicate them in our testing. We suspect it might be due to conflict with other
   plugin or theme on your site.
 * Will it be possible for you to perform a conflict test on your site? You may 
   need to temporarily disable all other plugins except the Email Subscribers plugin
   and switch to a default WordPress theme.
 * We recommend doing the troubleshooting using the Health Check plugin which disables
   all the plugins and switches the current theme to the default theme only for 
   the current logged-in user when troubleshooting mode is enabled. It does not 
   affect other users or site visitors. You can get the Health Check plugin from
   [here](https://wordpress.org/plugins/health-check/). After enabling the troubleshooting
   mode in Health Check plugin, activate the Email Subscribers plugin, and check
   if the issue is resolved or not.
 * If it is resolved, then you can activate plugins one by one or switch to the 
   current theme and check which is causing the issue.
 * If the issue persists with only Email Subscribers active, do let us know if this
   is the case. We may then need to debug it further.
 * Hope this helps you.
 * Let us know what comes out. Also, let us know if you have any further queries.`
 * Thank you.
 *  Thread Starter [ytonksuket](https://wordpress.org/support/users/ytonksuket/)
 * (@ytonksuket)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/about-two-forms/#post-15888422)
 * Hi [@kishanranawat](https://wordpress.org/support/users/kishanranawat/).
    I am
   always grateful for your help.
 * I used the health check plugin to troubleshoot.
    The same problem was confirmed
   even after disabling all plugins and switching the theme to default. In the end
   nothing was resolved. Is there any other way?
 * Thank you.
 *  Plugin Contributor [Kishan Ranawat](https://wordpress.org/support/users/kishanranawat/)
 * (@kishanranawat)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/about-two-forms/#post-16095708)
 * Hi [@ytonksuket](https://wordpress.org/support/users/ytonksuket/),
 * I am extremely sorry for not replying in a timely manner.
 * If you are still facing the issue, then you can contact us on our private support
   channel from [here](https://www.icegram.com/contact/). We will continue our communication
   from there.
 * Hope this helps you. Let us know if you have any further queries.
 * Thank you.
    -  This reply was modified 3 years, 7 months ago by [Kishan Ranawat](https://wordpress.org/support/users/kishanranawat/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘About two forms.’ is closed to new replies.

 * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172)
 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/)
 * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Kishan Ranawat](https://wordpress.org/support/users/kishanranawat/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/about-two-forms/#post-16095708)
 * Status: not resolved