Title: Accept.js Encryption Failed
Last modified: April 29, 2024

---

# Accept.js Encryption Failed

 *  Resolved [philippeprestwood](https://wordpress.org/support/users/philippeprestwood/)
 * (@philippeprestwood)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/accept-js-encryption-failed/)
 * Several of my client’s own clients are having issues adding/changing their credit
   card info on my client’s website. Specifically, it’s saying “Accept.js encryption
   failed.” However, I can’t seem to figure out where to fix this, and although 
   I was able to reproduce the error, a potential solution I thought might work 
   did not work for the clients who ran into the issue.
 * Unfortunately the only error message I got was “Accept.js encryption failed.”
   so I can’t even tell if this is a WordPress, WooCommerce or Authorize.net error.
   For example, searching for Accept.js bring up Authorize.net, and that particular
   error just gave me something vague (“A general error. Encrypting and transmitting
   the card data failed, either within the browser or at the Authorize.net servers.”)
   so I can’t tell what my next steps are to fix this.
 * Any help to either resolve or at least narrow down a solution would be greatly
   appreciated. Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Faccept-js-encryption-failed%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * (@carolm29)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/accept-js-encryption-failed/#post-17724619)
 * Hey there, [@philippeprestwood](https://wordpress.org/support/users/philippeprestwood/)!
   Thanks for contacting us. I’m happy to help you.
 * Where are you seeing this error? On the frontend, the browser console or the 
   error logs?
 * Can you please share a screenshot of it? I recommend using [https://snipboard.io](https://snipboard.io).
   You can share the direct link to the image as a response to this topic.
 * Which payment gateway are you using? Have you tried different gateways?
 * You mentioned several people are getting this error, so not everyone is, correct?
   Can you please share the steps you took to replicate it?
 * You also mentioned thinking on a possible solution that did not work. Can you
   share more details about it with us?
 * Furthermore, I’d like to understand your site properly. Please share with us 
   the necessary information below for us to investigate the issue further:
 * System Status Report which you can find via WooCommerce > Status > Get system
   report > Copy for support.
   Fatal error logs (if any) under WooCommerce > Status
   > Logs. Then you can use the selector to search for Fatal Errors.You could copy
   and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/)
   and send the link here.
 * Looking forward to your reply.
 * Have a wonderful day!
 *  Thread Starter [philippeprestwood](https://wordpress.org/support/users/philippeprestwood/)
 * (@philippeprestwood)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/accept-js-encryption-failed/#post-17724813)
 * Hello [@carolm29](https://wordpress.org/support/users/carolm29/)! Thanks for 
   the reply. I’ll answer the questions as best as possible.
 * First off, here’s a couple screenshots of the error:
    - USER’S SCREENSHOT: [https://snipboard.io/plSCPW.jpg](https://snipboard.io/plSCPW.jpg)
    - MY REPRODUCED SCREENSHOT: [https://snipboard.io/APD3IO.jpg](https://snipboard.io/APD3IO.jpg)
 * I’m seeing this error on the website itself, albeit on the link I provided in
   the original post. More specifically, when a user logs into their account and
   wants to change their credit card info, all attempts to do so is met with that
   error. My client (Dr. Mally, who runs the site) mentioned that a few of his clients
   have run into this issue, but I have not been able to connect with all of them,
   just one (who also provided the above “User’s Screenshot”; let’s call them “Albert”).
   I am unsure if it’s EVERYONE, but because I was able to reproduce the error myself(“
   My reproduced screenshot”) it appears to be an endemic problem.
 * The steps I used to reproduce the problem was:
    - Log into my account on the site
    - Go to the “Payment Method” page
    - I have an existing credit card added, so I try to add a second credit card
      via “Add payment method”.
    - Filling it out then clicking “Add payment method” will see it process for 
      a second, then return with the error message.
    - (Here is a quick screenshot step-by-step guide: [https://snipboard.io/tGXHlA.jpg](https://snipboard.io/tGXHlA.jpg))
 * The site is using Authorize.net for the payment gateway. My client has used other
   payment systems in the past, but prefers to stick with Authorize.net.
 * The solution that did not work was, as seen in my step-by-step guide, there is
   already an existing credit card saved. In my case, I was able to click “Delete”
   to remove it, and then I was able to add in a new credit card. However, when 
   I shared this with “Albert”, they said it did not work for them because they 
   already don’t have an existing credit card saved. So like, my error came because
   I couldn’t add a second credit card, but “Albert’s” problem came because they
   couldn’t add any credit card. But even if “Albert” was able to do things the 
   way I did, only having one credit card at a time is not a viable solution.
 * Here is the info I got from the Support logs you requested: [https://pastebin.com/kGBNk3LN](https://pastebin.com/kGBNk3LN)
 * I (think I) found my transaction in the Woocommerce Logs, but it’s got too much
   sensetive info to share here. However, I can’t seem to find anything within the
   Woocommerce messages that say what the error might be. In fact, it appears that
   Woocommerce doesn’t see any errors? This was from a transaction I performed last
   week when I first encountered the problem (some data removed for privacy purposes):
    - **2024-04-17T19:50:15+00:00** **Debug** Info: Getting all saved payment method
      details from Authorize.Net for Customer Profile ID: xxxx750 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1232)
    - **2024-04-17T19:50:15+00:00** **Debug** [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1233)
      Posting to: [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1234)
       * _[https://api.authorize.net/xml/v1/request.api](https://api.authorize.net/xml/v1/request.api)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1235)
         Request: [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1236)
         Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1237)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1238)[
         getCustomerProfileRequest] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1239)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1240)[
         merchantAuthentication] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1241)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1242)[
         name] => ****7fG2 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1243)[
         transactionKey] => ****f26Bj [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1244))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1245)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1246)[
         customerProfileId] => xxxx750 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1247)[
         unmaskExpirationDate] => 1 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1248))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1249)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1250))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1251)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1252)
         Response: [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1253)
         Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1254)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1255)[
         profile] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1256)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1257)[
         paymentProfiles] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1258)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1259)[
         0] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1260)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1261)[
         defaultPaymentProfile] => 1 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1262)[
         customerPaymentProfileId] => xxxx363 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1263)[
         payment] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1264)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1265)[
         creditCard] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1266)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1267)[
         cardNumber] => XXXX3364 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1268)[
         expirationDate] => 20xx [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1269)[
         cardType] => Visa [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1270))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1271)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1272))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1273)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1274)[
         billTo] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1275)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1276)[
         phoneNumber] => +xxxx [firstName] => Philippe [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1278)[
         lastName] => xxxx [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1279)[
         address] => xxx [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1280)[
         city] => xxxx [state] => xx [zip] => xxxx [country] => US [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1284))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1285)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1286))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1287)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1288))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1289)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1290)[
         profileType] => regular [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1291)[
         customerProfileId] => xxxx750 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1292)[
         merchantCustomerId] => User ID: 5270 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1293)[
         description] => Philippe xxx [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1294)[
         email] => xxxx [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1295))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1296)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1297)[
         messages] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1298)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1299)[
         resultCode] => Ok [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1300)[
         message] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1301)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1302)[
         0] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1303)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1304)[
         code] => I00001 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1305)[
         text] => Successful. [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1306))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1307)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1308))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1309)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1310))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1311)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1312))_
    - [[**2024-04-17T19:50:15+00:00** **Debug** Request was successful.
    - **2024-04-17T20:26:58+00:00** **Debug** Info: Deleting payment method from
      Authorize.Net Payment Profile ID: xxxx363
    - [[**2024-04-17T20:26:59+00:00** **Debug** [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1316)Posting 
      to: [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1317)
       * _[https://api.authorize.net/xml/v1/request.api](https://api.authorize.net/xml/v1/request.api)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1318)
         Request: [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1319)
         Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1320)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1321)[
         deleteCustomerPaymentProfileRequest] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1322)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1323)[
         merchantAuthentication] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1324)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1325)[
         name] => ****7fG2 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1326)[
         transactionKey] => ****f26Bj [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1327))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1328)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1329)[
         customerProfileId] => xxxx750 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1330)[
         customerPaymentProfileId] => xxxx363 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1331))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1332)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1333))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1334)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1335)
         Response: [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1336)
         Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1337)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1338)[
         messages] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1339)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1340)[
         resultCode] => Ok [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1341)[
         message] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1342)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1343)[
         0] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1344)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1345)[
         code] => I00001 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1346)[
         text] => Successful. [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1347))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1348)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1349))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1350)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1351))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1352)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1353))_
    - **2024-04-17T20:26:59+00:00** **Debug** Success: Payment method deleted from
      Authorize.Net.
    - [[**2024-04-17T20:27:53+00:00** **Debug** Info: Getting all saved payment method details from Authorize.Net for Customer Profile ID: xxxx750[](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1357)
    - **2024-04-17T20:27:54+00:00** **Debug** [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1358)
      Posting to: [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1359)
       * _[https://api.authorize.net/xml/v1/request.api](https://api.authorize.net/xml/v1/request.api)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1360)
         Request: [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1361)
         Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1362)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1363)[
         getCustomerProfileRequest] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1364)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1365)[
         merchantAuthentication] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1366)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1367)[
         name] => *******7fG2 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1368)[
         transactionKey] => *****f26Bj [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1369))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1370)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1371)[
         customerProfileId] => xxxx750 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1372)[
         unmaskExpirationDate] => 1 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1373))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1374)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1375))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1376)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1377)
         Response: [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1378)
         Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1379)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1380)[
         profile] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1381)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1382)[
         profileType] => regular [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1383)[
         customerProfileId] => xxxx750 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1384)[
         merchantCustomerId] => User ID: 5270 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1385)[
         description] => Philippe xxx [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1386)[
         email] => xxxx [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1387))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1388)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1389)[
         messages] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1390)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1391)[
         resultCode] => Ok [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1392)[
         message] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1393)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1394)[
         0] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1395)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1396)[
         code] => I00001 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1397)[
         text] => Successful. [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1398))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1399)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1400))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1401)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1402))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1403)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-17#L1404))_
    - **2024-04-17T20:27:54+00:00** **Debug** Request was successful.
    - [[**2024-04-17T20:28:17+00:00** **Debug** Info: Begin processing payment for
      order 24218 for the amount of 0.51
    - [[**2024-04-17T20:28:17+00:00** **Debug** Info: Getting payment source by 
      making sure we have new or existing card details.
    - [[**2024-04-17T20:28:17+00:00** **Debug** Info: We have new card details.
    - [[**2024-04-17T20:28:17+00:00** **Debug** Info: Saving card details on Authorize.
      Net.
    - [[**2024-04-17T20:28:17+00:00** **Debug** Info: Payment method details being
      submitted to Authorize.Net.
    - **2024-04-17T20:28:19+00:00** **Debug** Request was successful.
    - [[**2024-04-17T20:28:19+00:00** **Debug** Success: Payment method added to
      Authorize.Net with Payment Profile ID: ***969
    - [[**2024-04-17T20:28:19+00:00** **Debug** Info: Getting payment method details
      from Authorize.Net for Payment Profile ID: ***969
    - **2024-04-17T20:28:19+00:00** **Debug** Request was successful.
    - [[**2024-04-17T20:28:20+00:00** **Debug** Info: Setting default payment on
      Authorize.Net Payment Profile ID: ***969
    - [[**2024-04-17T20:28:20+00:00** **Debug** Info: Getting payment method details
      from Authorize.Net for Payment Profile ID: ***969
 * On the flip side, I just discovered this for "Albert" when they tried to update
   their credit card info:
    - **2024-04-16T14:51:28+00:00** **Debug** Info: Getting all saved payment method
      details from Authorize.Net for Customer Profile ID: xxx9590
       * _[messages] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1630)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1631)[
         resultCode] => Ok [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1632)[
         message] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1633)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1634)[
         0] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1635)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1636)[
         code] => I00001 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1637)[
         text] => Successful. [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1638))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1639)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1640))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1641)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1642))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1643)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1644))_
    - **2024-04-16T14:51:28+00:00** **Debug** Request was successful.
    - **2024-04-16T14:51:28+00:00** **Debug** Info: Deleting payment method from
      Authorize.Net Payment Profile ID: xxxx574
       * _Response: [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1668)
         Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1669)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1670)[
         messages] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1671)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1672)[
         resultCode] => Error [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1673)[
         message] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1674)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1675)[
         0] => Array [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1676)(
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1677)[
         code] => E00040 [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1678)[
         text] => The record cannot be found. [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1679))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1680)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1681))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1682)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1683))
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1684)
         [](https://massagelibrary.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-gateway-authnet-2024-04-16#L1685))_
    - **2024-04-16T14:51:29+00:00** **Debug** Error: Request Failed. E00040 - The
      record cannot be found.
    - [[**2024-04-16T14:51:29+00:00** **Debug** Error: Payment method could not 
      be deleted from Authorize.Net.
    - [[**2024-04-16T15:56:51+00:00** **Debug** Info: Begin processing payment for
      order 24185 for the amount of 50.00
    - [[**2024-04-16T15:56:51+00:00** **Debug** Info: Getting payment source by 
      making sure we have new or existing card details.
    - [[**2024-04-16T15:56:51+00:00** **Debug** Info: We have new card details.
    - [[**2024-04-16T15:56:51+00:00** **Debug** Info: Saving card details on Authorize.
      Net.
    - [[**2024-04-16T15:56:51+00:00** **Debug** Info: Payment method details being
      submitted to Authorize.Net.
    - [[**2024-04-16T15:56:51+00:00** **Debug** Info: Customer does not exist Authorize.
      Net.
    - [[**2024-04-16T15:56:51+00:00** **Debug** Info: Customer being added to Authorize.
      Net.
 * So yeah, I don't know what the solution here to fix this issue. Is there just
   a bad plugin somewhere? I didn't see anything amiss in that System Report text
   I posted above, but that doesn't mean I didn't miss something.
 * Anyways, I appreciate any and all help you can provide me on this matter, as 
   would my client and his clients. Thanks again!
    -  This reply was modified 2 years, 1 month ago by [philippeprestwood](https://wordpress.org/support/users/philippeprestwood/).
    -  This reply was modified 2 years, 1 month ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
 *  Plugin Support [omarfpg a11n](https://wordpress.org/support/users/omarfpg/)
 * (@omarfpg)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/accept-js-encryption-failed/#post-17727284)
 * Hi [@philippeprestwood](https://wordpress.org/support/users/philippeprestwood/),
 * Thank you so much for sharing those details. However, basing on what you’ve provided,
   this seems to be an error with the Authorize.net payment gateway you’re using.
   Have you tried reaching out to the plugin developers? You may do so here: [https://wordpress.org/support/plugin/woo-authorize-net-gateway-aim/#new-topic-0](https://wordpress.org/support/plugin/woo-authorize-net-gateway-aim/#new-topic-0).
 * Please keep us posted if there’s anything we can do to help troubleshoot this
   one.
 * Thanks!
   -OP
 *  Thread Starter [philippeprestwood](https://wordpress.org/support/users/philippeprestwood/)
 * (@philippeprestwood)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/accept-js-encryption-failed/#post-17729071)
 * > Have you tried reaching out to the plugin developers? You may do so here: [https://wordpress.org/support/plugin/woo-authorize-net-gateway-aim/#new-topic-0](https://wordpress.org/support/plugin/woo-authorize-net-gateway-aim/#new-topic-0).
 * I appreciate the recommendation; initially I was unsure where it would be best
   to request assistance, as it felt like it was an even chance that it was either
   WordPress, WooCommerce or Authorize.net (or all three at the same time?). But
   if you feel like this is more an issue with the plugin, that definitely helps
   me narrow things down. I’ll give that link a try next and see where it takes 
   me.
 * Thank you very much!
 *  [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * (@ckadenge)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/accept-js-encryption-failed/#post-17732559)
 * Hi there [@philippeprestwood](https://wordpress.org/support/users/philippeprestwood/),
 * We’re happy to help.
 * Please proceed with the link provided and reach out to the plugin support team.
 * Should you need further assistance from our end, don’t hesitate to contact us
   again. We’re always happy to help.
 *  Thread Starter [philippeprestwood](https://wordpress.org/support/users/philippeprestwood/)
 * (@philippeprestwood)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/accept-js-encryption-failed/#post-17741743)
 * Hello [@ckadenge](https://wordpress.org/support/users/ckadenge/)
 * What link did you provide? If you mean the Authorize.net Support forum from [@omarfpg](https://wordpress.org/support/users/omarfpg/),
   I had made a post there, but I’m still waiting on a reply to it:
    - [https://wordpress.org/support/topic/accept-js-encryption-failed-2/](https://wordpress.org/support/topic/accept-js-encryption-failed-2/)
 * If there is another link you would like for me to visit, please let me know. 
   Thanks again for your help!
 *  Plugin Support [omarfpg a11n](https://wordpress.org/support/users/omarfpg/)
 * (@omarfpg)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/accept-js-encryption-failed/#post-17744728)
 * Hey [@philippeprestwood](https://wordpress.org/support/users/philippeprestwood/),
 * That’s correct, the best place to reach for support on this one would be on the
   Authorize.net forums with the link I shared last week. With that being said, 
   I’ve checked [your thread](https://wordpress.org/support/topic/accept-js-encryption-failed-2/)
   there, and I see they’ve requested you to open a ticket through their plugin’s
   support form (so even better!). I’ll be keeping an eye on your thread to learn
   more if there are any updates.
 * Thanks a lot for all your collaboration and patience!
 * Cheers!
   -OP
    -  This reply was modified 2 years, 1 month ago by [omarfpg a11n](https://wordpress.org/support/users/omarfpg/).
 *  Thread Starter [philippeprestwood](https://wordpress.org/support/users/philippeprestwood/)
 * (@philippeprestwood)
 * [2 years ago](https://wordpress.org/support/topic/accept-js-encryption-failed/#post-17794670)
 * Ok so for the sake of anyone else having this problem in the future: it turns
   out that Stripe was “intercepting” the information going to Authorize.net. Like,
   with both of them on, when a client tried to update their credit card info with
   Authorize.net, Stripe was somehow thinking it was for it and taking the data 
   before it could get to Authorize.net. Thus the Accept.js error.
   So, try making
   sure Stripe—or any other payment system and its associated plugin—is turned off
   and deactivated, then try it again. Hope this helps!
 *  [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * (@carolm29)
 * [2 years ago](https://wordpress.org/support/topic/accept-js-encryption-failed/#post-17795181)
 * Hey, [@philippeprestwood](https://wordpress.org/support/users/philippeprestwood/)!
 * I’m glad to know you were able to find out the issue.
 * Thank you for sharing the solution here and contributing to the WooCommerce Community.
   This might help other users in the future.
 * Please let us know if there’s anything else we can do to help or if you have 
   any questions.
 * Have a wonderful day!

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Accept.js Encryption Failed’ is closed to new replies.

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## Tags

 * [authorize.net](https://wordpress.org/support/topic-tag/authorize-net/)
 * [encryption](https://wordpress.org/support/topic-tag/encryption/)

 * 10 replies
 * 4 participants
 * Last reply from: [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/accept-js-encryption-failed/#post-17795181)
 * Status: resolved