accepted payment logos

Also we have had a couple of orders recently fail with error code 2007. After speaking with sagepay support it turns out it is because of 3D secure registered cards. I cannot be sure if the redirect to enter password is not working properly, or if they are entering the wrong password there, or something else? I was told that it would be best to turn off 3D secure. Is there an existing setting which I can select to turn this off? Or is this another feature that can be implemented?

We have also just had a customer message us with expiry date in 2021 but this date is not available to select.

Thanks for you assistance,

Alessandro

Thank you very much,

Alessandro

Hi,

if I can give an update on the 3D secure issue. We managed to remove the apply 3D secure in our sagepay admin section. However now it seems we are getting a number of orders coming through with the showing this error:

NOTAUTHED The Authorisation was Declined by the bank. (Code: 2000)

Speaking to sagepay they have said the bank are refusing payment because our site will not allow 3D secure. So if I was to enable 3D secure again is it a plugin issue we were having with the redirects not working properly for customers to enter their password?

Thanks,

Alessandro

Hi,

I wouldn’t be able to reproduce the problem, as these are purchases used with cards that require 3D secure.

I do not know if this is an issue occurring with a particular card type etc as the only information I can see is the error message displayed below. We have also had a few more of these over the weekend, which is a concern.

NOTAUTHED The Authorisation was Declined by the bank. (Code: 2000)

Also are you able to tell me when the next update will be available as the postcode issue has also occurred quite a few times over the past week which is pending transactions.

Thanks,

Alessandro

Hi,

any updates on the above?

Many thanks,

Alessandro

Thanks, that will really help to solve some of the issues we are having.

Will there be any update for the error code (2000) regarding the 3D secure issue we have been having?

Thanks,

Alessandro

Thanks for the update, really appreciate it.

Although we have had an order come in this morning from Hong Kong which is still pending, and the error message is:

MALFORMED The BillingPostCode is required. (Code: 3090)

I have noticed that when selecting Hong Kong at the checkout the postcode field does appear, but it is not set as a required field, like it usually is for other locations. Does the latest plugin update not submit a dummy postcode in this case where a postcode could have been submitted by the user, but was left empty?

Thanks,

Alessandro