Title: access date issue Last modified: March 2, 2021 --- # access date issue * Resolved [nesrine1989](https://wordpress.org/support/users/nesrine1989/) * (@nesrine1989) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/) * hi, I have a problem with the access date which is automatically added “one year” for old subscribers who are re-registered and who have gone through your woocomerce extension. also for a former subscriber who has re-registered and paid the membership fee and I cannot manually change the access date for this specific subscriber. can you direct me where the problem may be? * ``` this is a log file [2021/02/25 11:23:56] – SUCCESS: WooCommerce Simple Membership integration – Order processed… checking if member account needs to be created or updated. [2021/02/25 11:23:56] – SUCCESS: WooCommerce Simple Membership integration – Order status: pending [2021/02/25 11:23:56] – SUCCESS: WooCommerce Simple Membership integration – Order status for this transaction is not in a ‘completed’ or ‘processing’ state. Membership update won’t be handled at this stage. [2021/02/25 11:23:56] – SUCCESS: The membership account creation or update for this transaciton will be handled when you set the order status to completed. [2021/02/25 11:24:00] – SUCCESS: WooCommerce Simple Membership integration – Order processed… checking if member account needs to be created or updated. [2021/02/25 11:24:00] – SUCCESS: WooCommerce Simple Membership integration – Order status: processing [2021/02/25 11:24:00] – SUCCESS: First name:******, Last Name: ******, Email: ************ [2021/02/25 11:24:00] – SUCCESS: Membership Level ID (2) is present in this product. Processing membership account related tasks… [2021/02/25 11:24:00] – SUCCESS: There is an existing WP User entry for email address (************************). WP User ID (4399). Importing this existing WP user record into Simple Membership. [2021/02/25 11:24:00] – SUCCESS: There is a Simple Membership entry for this user. Applying new level to Simple Membership ID: 147 [2021/02/25 11:24:00] – SUCCESS: swpm_handle_subsc_signup_stand_alone(). Custom value: , Unique reference: 10998 [2021/02/25 11:24:00] – SUCCESS: Modifying the existing membership profile… Member ID: 147 [2021/02/25 11:24:00] – SUCCESS: Setting access starts date value to: 2022-02-20 [2021/02/25 11:24:00] – SUCCESS: Updating the current membership level (2) of this member to the newly paid level (2) [2021/02/25 11:24:00] – SUCCESS: swpm_membership_level_changed action triggered. Member ID: 147, Old Level: 2, New Level: 2 [2021/02/25 11:24:00] – SUCCESS: The to (Level ID: 2) and from (Level ID: 2) values are the same. Nothing to do here. [2021/02/25 11:24:00] – SUCCESS: Member upgrade/update completion email successfully sent to: ****************** [2021/02/26 10:25:27] – SUCCESS: SWPM Email Notification and broadcast cronjob triggered. Checking details… ``` - This topic was modified 5 years, 3 months ago by [nesrine1989](https://wordpress.org/support/users/nesrine1989/). Viewing 12 replies - 1 through 12 (of 12 total) * Thread Starter [nesrine1989](https://wordpress.org/support/users/nesrine1989/) * (@nesrine1989) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14121954) * this is a log file * [2021/02/25 11:23:56] – SUCCESS: WooCommerce Simple Membership integration – Order processed… checking if member account needs to be created or updated. [ 2021/02/25 11:23:56] – SUCCESS: WooCommerce Simple Membership integration – Order status: pending [2021/02/25 11:23:56] – SUCCESS: WooCommerce Simple Membership integration – Order status for this transaction is not in a ‘completed’ or ‘processing’ state. Membership update won’t be handled at this stage. [2021/02/25 11:23:56]– SUCCESS: The membership account creation or update for this transaciton will be handled when you set the order status to completed. [2021/02/25 11:24:00] – SUCCESS: WooCommerce Simple Membership integration – Order processed… checking if member account needs to be created or updated. [2021/02/25 11:24:00] – SUCCESS: WooCommerce Simple Membership integration – Order status: processing [2021/02/ 25 11:24:00] – SUCCESS: First name:******, Last Name: ******, Email: ************[ 2021/02/25 11:24:00] – SUCCESS: Membership Level ID (2) is present in this product. Processing membership account related tasks… [2021/02/25 11:24:00] – SUCCESS: There is an existing WP User entry for email address (************************). WP User ID (4399). Importing this existing WP user record into Simple Membership.[ 2021/02/25 11:24:00] – SUCCESS: There is a Simple Membership entry for this user. Applying new level to Simple Membership ID: 147 [2021/02/25 11:24:00] – SUCCESS: swpm_handle_subsc_signup_stand_alone(). Custom value: , Unique reference: 10998[ 2021/02/25 11:24:00] – SUCCESS: Modifying the existing membership profile… Member ID: 147 [2021/02/25 11:24:00] – SUCCESS: Setting access starts date value to: 2022-02-20 [2021/02/25 11:24:00] – SUCCESS: Updating the current membership level( 2) of this member to the newly paid level (2) [2021/02/25 11:24:00] – SUCCESS: swpm_membership_level_changed action triggered. Member ID: 147, Old Level: 2, New Level: 2 [2021/02/25 11:24:00] – SUCCESS: The to (Level ID: 2) and from ( Level ID: 2) values are the same. Nothing to do here. [2021/02/25 11:24:00] – SUCCESS: Member upgrade/update completion email successfully sent to: ******************[ 2021/02/26 10:25:27] – SUCCESS: SWPM Email Notification and broadcast cronjob triggered. Checking details… * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14125134) * Hi, what access duration period have you set up for the membership level? * Thank you * Thread Starter [nesrine1989](https://wordpress.org/support/users/nesrine1989/) * (@nesrine1989) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14126493) * hi , i set two level free level (id :9) ( recommanded for woocommerce plugin) no expiry and the principal level (id:2) 12 month * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14130976) * Hi, * > also for a former subscriber who has re-registered and paid the membership > fee and I cannot manually change the access date for this specific subscriber. * Can you further explain the above note? I want to make sure I understand your issue. * Thank you * Thread Starter [nesrine1989](https://wordpress.org/support/users/nesrine1989/) * (@nesrine1989) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14132273) * hi , ok ;for asubscriber who has expired (after 1 years), when he re-subscribes by paying the paid level, the access date is not immediate but a year is automatically added so consequently a year also for the date of expiration. I used to manually correct this but this time on a specific subscriber I could not update this access date. * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14132458) * Hi, * > I used to manually correct this but this time on a specific subscriber I could > not update this access date. * So you are saying that this issue is only happening to only one subscriber and not all of them. If this is correct, what is the difference between this subscriber and the rest? * Thank you * Thread Starter [nesrine1989](https://wordpress.org/support/users/nesrine1989/) * (@nesrine1989) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14133307) * no the issue is happening for all suscriber that are expired and reregistred again in the site like the log file u can see acess date is not the same of current date . and my last msg is to explain that when trying to fixe that , with just one suscriber (i don’t khhow the reason) can’t be fixed can’t change the access date manually it don’t update for the other i can do that but it’s not correct because i ignore the reason why the plugin add a year for access date thanks * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14133614) * Thank you for clarifying further the issue. Unfortunately there is not much I can do to assist you with your issue from my end. I have submitted a message to the developers to investigate further your issue. * Kind regards * Thread Starter [nesrine1989](https://wordpress.org/support/users/nesrine1989/) * (@nesrine1989) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14133759) * ok thanks you * Plugin Author [wp.insider](https://wordpress.org/support/users/wpinsider-1/) * (@wpinsider-1) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14147653) * First let me explain how the plugin behaves in terms of a membership level with a “Duration type” expiry. The plugin tries to identify the current expiry date of the member then it sets the start date to that value so it can receive the“ additional” time that has just been paid for. So if a member currently has an expiry of 2nd Feb 2022 it means that he is already paid upto that time. So if makes another payment today for 1 year, he will need to be given an additional year at the end of the current expiry. The plugin achieves that by calculating and setting the start date accordingly in the future. Fully read the following page which has some useful info on this: [https://simple-membership-plugin.com/adding-membership-access-levels-site/](https://simple-membership-plugin.com/adding-membership-access-levels-site/) * Regarding the manual profile adjustment, have a look at the following documentation to see if that is helpful: [https://simple-membership-plugin.com/manually-activating-expired-members-account/](https://simple-membership-plugin.com/manually-activating-expired-members-account/) * If it the woo addon is not behaving correctly, then please submit a paid addon ticket from our site (since the woo addon is a paid addon). * Thread Starter [nesrine1989](https://wordpress.org/support/users/nesrine1989/) * (@nesrine1989) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14165529) * thank you * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14170284) * [@nesrine1989](https://wordpress.org/support/users/nesrine1989/), is your issue resolved? If it is, can you mark this support thread as resolved. * Thank you Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘access date issue’ is closed to new replies. * ![](https://ps.w.org/simple-membership/assets/icon-128x128.png?rev=974529) * [Simple Membership](https://wordpress.org/plugins/simple-membership/) * [Frequently Asked Questions](https://wordpress.org/plugins/simple-membership/#faq) * [Support Threads](https://wordpress.org/support/plugin/simple-membership/) * [Active Topics](https://wordpress.org/support/plugin/simple-membership/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/simple-membership/unresolved/) * [Reviews](https://wordpress.org/support/plugin/simple-membership/reviews/) * 12 replies * 3 participants * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/access-date-issue/#post-14170284) * Status: resolved