Title: Access problem
Last modified: October 24, 2019

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# Access problem

 *  [laminatesandblinds](https://wordpress.org/support/users/laminatesandblinds/)
 * (@laminatesandblinds)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/access-problem-7/)
 * I have sold Hygiene Hub to Supreme Hygiene ([https://supremehygiene.co.za/](https://supremehygiene.co.za/)
   The WordPress access was done originally by Newnet who has subsequently closed
   down, and I do not have the correct login details, for [http://www.hygienehub.co.za](http://www.hygienehub.co.za)
   on WordPress. I have handed over the website and business already but we cannot
   seem to get the WordPress access reset. Please assist urgently. If somebody can
   just send a reset link to the existing email address that is on the website :[
   redacted] we can get going again.
 * _[ [Signature moderated](https://wordpress.org/support/guidelines/#do-not-spam)]_
    -  This topic was modified 6 years, 7 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
    -  This topic was modified 6 years, 7 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Faccess-problem-7%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [mark l chaves](https://wordpress.org/support/users/mlchaves/)
 * (@mlchaves)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/access-problem-7/#post-12061348)
 * Hi [@laminatesandblinds](https://wordpress.org/support/users/laminatesandblinds/),
 * Can you be more specific? What exactly happens when you try to reset the password?
   Please share error messages and screen captures.
 * Please review this how-to for logging into WordPress [https://medium.com/@marklchaves/all-you-need-to-know-about-logging-into-your-wordpress-website-a7551216836f](https://medium.com/@marklchaves/all-you-need-to-know-about-logging-into-your-wordpress-website-a7551216836f)
 * Thanks!
    -  This reply was modified 6 years, 7 months ago by [mark l chaves](https://wordpress.org/support/users/mlchaves/).
      Reason: Grammar
 *  Thread Starter [laminatesandblinds](https://wordpress.org/support/users/laminatesandblinds/)
 * (@laminatesandblinds)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/access-problem-7/#post-12086322)
 * Hi Mark. When we click on the Reset Password link , it says that we should check
   our email to finalise the process of resetting the password. The problem is that
   we never receive that email at [sales@hygienehub.co.za](https://wordpress.org/support/topic/access-problem-7/sales@hygienehub.co.za?output_format=md).
   This must either mean that the administrator email address on the back end of
   the website, belongs to Newnet or Ilead, , the previous hosting companies and
   the reset email goes to them, or that we are using the wrong username. For username
   we are using [sales@hygienehub.co.za](https://wordpress.org/support/topic/access-problem-7/sales@hygienehub.co.za?output_format=md)
   
   Is there any way from your side that you can check the administrator email address
   and username?
 *  [mark l chaves](https://wordpress.org/support/users/mlchaves/)
 * (@mlchaves)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/access-problem-7/#post-12130366)
 * Hi [@laminatesandblinds](https://wordpress.org/support/users/laminatesandblinds/),
 * Please see **Method 2** if you can’t access wp-admin and can’t access your admin
   email inbox.
 * [https://www.wpbeginner.com/beginners-guide/how-to-change-the-wordpress-admin-email/](https://www.wpbeginner.com/beginners-guide/how-to-change-the-wordpress-admin-email/)
 * Good luck!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Access problem’ is closed to new replies.

## Tags

 * [logging in](https://wordpress.org/support/topic-tag/logging-in/)
 * [login](https://wordpress.org/support/topic-tag/login/)
 * [wp-admin](https://wordpress.org/support/topic-tag/wp-admin/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 1 participant
 * Last reply from: [mark l chaves](https://wordpress.org/support/users/mlchaves/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/access-problem-7/#post-12130366)
 * Status: not resolved

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