access token invalid

  • Resolved wraptor

    (@wraptor)


    5 years, 10 months ago

    I had this plugin on my website, I moved the website to another server. The plugin is not working now anymore.

    the error I see is “the access_token provided is invalid”.

    I already tried to reset the primary acces token but without any luck.

    This is the error I see on my website where the instagram feed should be showing.

    Something is wrong. Response takes too long or there is JS error. Press Ctrl+Shift+J or Cmd+Shift+J on a Mac to see error in console or ask for free support.
    Instagram token is invalid or expired. Please reset token and sign-in again to get new one.
    Admin warning: there is one or more private user in this feed(). Their media won’t be displayed.

    Can someone please help me out with this.

    • This topic was modified 5 years, 10 months ago by wraptor.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    5 years, 10 months ago

    Hi @wraptor,

    Thanks for your inquiry.

    Please delete the plugin, install the latest version.
    Now please enter the plugin’s Settings section and sign in to your Instagram account to authenticate.
    Now please create a new feed.
    Add a new shortcode on the page/post.
    Clear website and browser caches and check again.

    Please keep me updated with the results.

    Thread Starter wraptor

    (@wraptor)

    5 years, 8 months ago

    I tried step by step the instructions you gave me, but it still is’t working. is there another solution or maybe you can give me another plugin.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    5 years, 8 months ago

    Hi @wraptor,

    Will you please make a screen recording and send me, this way I’ll be able to understand what is going wrong.

    Thread Starter wraptor

    (@wraptor)

    5 years, 8 months ago

    yes I’ll do this where can I send the recording to?

Viewing 4 replies - 1 through 4 (of 4 total)

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