Title: access_token is empty Last modified: August 17, 2025 --- # access_token is empty * Resolved [supportenligne](https://wordpress.org/support/users/supportenligne/) * (@supportenligne) * [9 months, 3 weeks ago](https://wordpress.org/support/topic/access_token-is-empty/) * Hi there, Several weeks now I cannot reconnect Trustindex with an Amazon account. I already tried almost all the described solutions.So I add the Amazon link in the 1st fieldex: [https://www.amazon.fr/sp?seller=ABCDEFGHIJKLMN](https://www.amazon.fr/sp?seller=A1QCXP3GS33UVY) => verify : ok=> link I have the popup windows : okAnd it stays stucked.I press F12 and get this error message :” Uncaught TypeError: can’t access property “ count-by-rating”, res.place.reviews.details is undefineddoConnect [https://admin.trustindex.io/source/wordpressPageRequest?type=amazon&page_id=fr](https://admin.trustindex.io/source/wordpressPageRequest?type=amazon&page_id=fr) |ABCDEFGHIJKLMN&access_token=&webhook_url=https://website.tld/wp-admin/admin- ajax.php?action=trustindex_reviews_hook_amazon&email=email@website.tld&token= cbead06a12&version=13.0:162jQuery 4 “=> the value “access_token” is emptyI also tried to repair the plugin.My cache plugin is OFFI tried with all plugins turned off => same issueI cleaned also transients in DB=> Advanced :I removed lot of information for security reason * ```wp-block-code WP Table Prefix: ab_WP Version: 6.8.2Server Name: -----Cookie Domain: -----cURL Version: 7.74.0SSL Version: OpenSSL/1.1.1wCSS path: ///*/website.tld/wp-content/uploads/trustindex-amazon-widget.cssPHP Info:Version: 8.3.20Memory Usage: 172.73MBMemory Limit: 640MMax Upload Size: 300MMax Post Size: 300MAllow URL fopen: OnAllow URL Include: OffDisplay Errors: OnMax Script Execution Time: 60 secondsWP_HTTP_BLOCK_EXTERNAL: not definedWP_ACCESSIBLE_HOSTS: *.trustindex.io,trustindex.io,.amazon.Plugin: Widgets d'avis AmazonPlugin Version: 13.0Options:active: 1page-details: falsesubscription-id:proxy-check:style-id:review-content:filter:scss-set:lang:no-rating-text:dateformat:nameformat:rate-us-feedback:verified-icon:enable-animation:show-arrows:show-reviewers-photo:download-timestamp:widget-setted-up:disable-font:show-logos:show-stars:load-css-inline:align:review-text-mode:amp-hidden-notification:review-download-token: cbead06a12review-download-inprogress:review-download-request-id:review-download-modal:review-download-is-connecting:review-download-is-failed:review-manual-download:reply-generated:instagram-promo-opened:footer-filter-text:show-header-button:reviews-load-more:activation-redirect:notifications: {"not-using-no-connection": {"timestamp": 1755556125,"active": true,"do-check": false},"rate-us": {"active": true,"timestamp": 1755556125}}top-rated-type:top-rated-date:show-review-replies:verified-by-trustindex:fomo-open:fomo-link:fomo-border:fomo-arrow:fomo-icon:fomo-color:fomo-margin:fomo-title:fomo-text:fomo-url:cdn-version-control:version-control: {"update-version-check": "13.0"}preview:Reviews: [] ``` * I tried also with ALL plugins OFF, excepted Trustindex Amazon => same issue, same message Any idea ? Viewing 4 replies - 1 through 4 (of 4 total) * Thread Starter [supportenligne](https://wordpress.org/support/users/supportenligne/) * (@supportenligne) * [9 months, 3 weeks ago](https://wordpress.org/support/topic/access_token-is-empty/#post-18603458) * + Info : I also tried, server side :-> Allow_url_fopen : ON-> exec, shell_exec, popen, proc_open, pcntl_exec : ON=>same issue+ I also tried previewed version from 12.5 to 12.9. And cleaned all and reinstall, no way.=> same issue, access_token is still empty+ I also tried to remove all custom code from functions.php and kept only required functions=> same issue. - This reply was modified 9 months, 3 weeks ago by [supportenligne](https://wordpress.org/support/users/supportenligne/). - This reply was modified 9 months, 3 weeks ago by [supportenligne](https://wordpress.org/support/users/supportenligne/). * Plugin Support [Cintia from Trustindex](https://wordpress.org/support/users/gcintia/) * (@gcintia) * [9 months, 2 weeks ago](https://wordpress.org/support/topic/access_token-is-empty/#post-18616518) * Hi [@supportenligne](https://wordpress.org/support/users/supportenligne/) , * Thank you for bringing this to our attention. * We will forward your issue to our IT team for further investigation. * In the meantime, we kindly ask for your patience while they review the situation. * We’ll keep you updated and get back to you as soon as we have more information. * Thank you for your understanding. * Best regards, CintiaTrustindex Support Team * Thread Starter [supportenligne](https://wordpress.org/support/users/supportenligne/) * (@supportenligne) * [9 months, 1 week ago](https://wordpress.org/support/topic/access_token-is-empty/#post-18624008) * Hi Cintia, The last update fixed it : version 13.1-> ResolvedHave a nice day. * Plugin Support [Lídia from Trustindex](https://wordpress.org/support/users/liditrudex/) * (@liditrudex) * [8 months, 1 week ago](https://wordpress.org/support/topic/access_token-is-empty/#post-18663093) * Hi @supportenligne ! * Great, we appreaciate the update! * Our team will be here, let us know if there’s anything we can help you with. * Best regards, * Trustindex Support Team Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘access_token is empty’ is closed to new replies. * ![](https://ps.w.org/review-widgets-for-amazon/assets/icon-256x256.png?rev=2726341) * [Widgets for Amazon Reviews](https://wordpress.org/plugins/review-widgets-for-amazon/) * [Frequently Asked Questions](https://wordpress.org/plugins/review-widgets-for-amazon/#faq) * [Support Threads](https://wordpress.org/support/plugin/review-widgets-for-amazon/) * [Active Topics](https://wordpress.org/support/plugin/review-widgets-for-amazon/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/review-widgets-for-amazon/unresolved/) * [Reviews](https://wordpress.org/support/plugin/review-widgets-for-amazon/reviews/) ## Tags * [access_token](https://wordpress.org/support/topic-tag/access_token/) * 4 replies * 3 participants * Last reply from: [Lídia from Trustindex](https://wordpress.org/support/users/liditrudex/) * Last activity: [8 months, 1 week ago](https://wordpress.org/support/topic/access_token-is-empty/#post-18663093) * Status: resolved