Title: Account Missing
Last modified: January 20, 2026

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# Account Missing

 *  [gentlemanx2](https://wordpress.org/support/users/gentlemanx2/)
 * (@gentlemanx2)
 * [4 months, 2 weeks ago](https://wordpress.org/support/topic/account-missing/)
 * When I tried to log in to my website today, WordPress stated my username didn’t
   have an account. Since it isn’t acknowledging my username or password, I don’t
   see anything I can do to access my site. Any help?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Faccount-missing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [4 months, 2 weeks ago](https://wordpress.org/support/topic/account-missing/#post-18792777)
 * Check the database as described here to see which user names and email addresses
   are stored and change the password as described: [https://wordpress.org/documentation/article/reset-your-password/#through-phpmyadmin](https://wordpress.org/documentation/article/reset-your-password/#through-phpmyadmin)–
   If you need help accessing phpmyadmin or a similar application, contact your 
   host’s support team.
 *  Thread Starter [gentlemanx2](https://wordpress.org/support/users/gentlemanx2/)
 * (@gentlemanx2)
 * [4 months, 2 weeks ago](https://wordpress.org/support/topic/account-missing/#post-18792800)
 * I’ve checked phpmyadmin. My username and another member of my team are no longer
   listed.
 *  Moderator [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [4 months, 2 weeks ago](https://wordpress.org/support/topic/account-missing/#post-18792801)
 * Other names? Then the project was probably hacked. My recommendation: first read
   this article:
 * > [FAQ My site was hacked](https://wordpress.org/documentation/article/faq-my-site-was-hacked/)
 * After that I would recommend checking whether you still have a clean backup. 
   If necessary, ask the support of your hoster. If so, delete all files and the
   database and restore the backup. Then change all access data in the hosting (
   also FTP, hosting login ..).
 * So if you still have a clean backup of your website, use that.
 * If you don’t have that, you can also hire someone to clean and secure it for 
   you. However, this usually costs quite a bit of money (and time for you if you
   try it yourself). You can find offers for this online or you could ask here: 
   [https://jobs.wordpress.net/](https://jobs.wordpress.net/)
 * Finally, you should secure your project. This is described in more detail in 
   the article here: [https://wordpress.org/documentation/article/hardening-wordpress/](https://wordpress.org/documentation/article/hardening-wordpress/)–
   this way, you can protect your project against further attacks.

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [login](https://wordpress.org/support/topic-tag/login/)
 * [website](https://wordpress.org/support/topic-tag/website/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [threadi](https://wordpress.org/support/users/threadi/)
 * Last activity: [4 months, 2 weeks ago](https://wordpress.org/support/topic/account-missing/#post-18792801)
 * Status: not resolved

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