Title: Account Status and API Errors
Last modified: May 30, 2020

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# Account Status and API Errors

 *  Resolved [Elizabeth Crane](https://wordpress.org/support/users/eslucky/)
 * (@eslucky)
 * [6 years ago](https://wordpress.org/support/topic/account-status-and-api-errors/)
 * I’ve had CleanTalk installed for a week or so on several sites and just added
   one more site. I’m getting errors.
 * 2020-05-30 05:53:04: Error occurred while checking account status. Error: CONNECTION_ERROR:“
   cURL error 60: SSL certificate problem: certificate has expired”
    2020-05-30 
   05:53:04: Error occurred while API key validating. Error: Testing is failed. 
   Please check the Access key.
 * I don’t see errors in the CleanTalk dashboard. The above errors are in the wp-
   admin area.
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Faccount-status-and-api-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [6 years ago](https://wordpress.org/support/topic/account-status-and-api-errors/#post-12914848)
 * Hello,
 * Please check if Curl support and allow_url_fopen are enabled in your PHP configuration.
   You can ask your hosting support about this.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [6 years ago](https://wordpress.org/support/topic/account-status-and-api-errors/#post-12914986)
 * We’ve found some issues with our SSL certificates. We working to fix this as 
   soon as possible.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [6 years ago](https://wordpress.org/support/topic/account-status-and-api-errors/#post-12915396)
 * We’ve made fixes. Please try to resave the plugin’s settings.
 *  Thread Starter [Elizabeth Crane](https://wordpress.org/support/users/eslucky/)
 * (@eslucky)
 * [6 years ago](https://wordpress.org/support/topic/account-status-and-api-errors/#post-12915609)
 * I tried resaving the settings but it didn’t remove the errors. I previously did
   a test with [stop_email@example.com](https://wordpress.org/support/topic/account-status-and-api-errors/stop_email@example.com?output_format=md)
   and it did block it.
 * Thanks for the quick response!
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [6 years ago](https://wordpress.org/support/topic/account-status-and-api-errors/#post-12915722)
 * Please, copy-paste your question about the CleanTalk service here in our private
   Ticket System:
    [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * This way we will know your CleanTalk profile and could check everything that 
   is required.
 * Thank you.
 *  Thread Starter [Elizabeth Crane](https://wordpress.org/support/users/eslucky/)
 * (@eslucky)
 * [6 years ago](https://wordpress.org/support/topic/account-status-and-api-errors/#post-12915747)
 * Thank you. I didn’t see that support ticket option before. I just opened a ticket
   there.
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [6 years ago](https://wordpress.org/support/topic/account-status-and-api-errors/#post-12915801)
 * Thank you.
 * I will continue this thread in the ticket.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Account Status and API Errors’ is closed to new replies.

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 * [CleanTalk Anti-Spam. Spam Firewall & Bot protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
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 * 7 replies
 * 3 participants
 * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/account-status-and-api-errors/#post-12915801)
 * Status: resolved