Title: Action execution prevented Last modified: January 7, 2024 --- # Action execution prevented * Resolved [Maurice Hason](https://wordpress.org/support/users/mhason/) * (@mhason) * [2 years, 5 months ago](https://wordpress.org/support/topic/action-execution-prevented/) * Hi, I created a simple automation to send an email once an order is received. Testing it the emails fail to be sent with the following error: * error: Action execution prevented because action contains delay configuration, but ShopMagic Delayed Actions extension is not active. * In the email editing settings, I don’t have even the option to configure delay settings (the checkbox that is shown in your documentation), and I don’t need the delay functionality, so I am not sure why I am receiving this error. * Can you please help? * Thanks Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [rzepsen](https://wordpress.org/support/users/rzepsen/) * (@rzepsen) * [2 years, 5 months ago](https://wordpress.org/support/topic/action-execution-prevented/#post-17325363) * Hello Maurice * In that case, please send us a screenshot of your automation configuration. It should include all information: what event you use if you have any filters set up, and most importantly, the whole action settings. * This would help us investigate. * Could you confirm, do you want the emails to be sent with delays? * Thread Starter [Maurice Hason](https://wordpress.org/support/users/mhason/) * (@mhason) * [2 years, 5 months ago](https://wordpress.org/support/topic/action-execution-prevented/#post-17325415) * Hello [@rzepsen](https://wordpress.org/support/users/rzepsen/) * Here is a screenshot of my automation configuration. As you can see, I don’t even have the option to set a delay and I don’t need a delay. Also, no filters are configured, * [https://www.dropbox.com/scl/fi/5ojf4qo5pf18lpvzxvf3r/shopmagic.png?rlkey=8g69nwqpokcjtumr1k0899zhg&dl=0](https://www.dropbox.com/scl/fi/5ojf4qo5pf18lpvzxvf3r/shopmagic.png?rlkey=8g69nwqpokcjtumr1k0899zhg&dl=0) * As for the delays, I DON’T want them to be sent in delay, just to be sent as soon as an order is received. * When placing an order the logs show the error I mentioned above. * Just to note that the test emails are being sent correctly. * Thanks! - This reply was modified 2 years, 5 months ago by [Maurice Hason](https://wordpress.org/support/users/mhason/). * Plugin Support [rzepsen](https://wordpress.org/support/users/rzepsen/) * (@rzepsen) * [2 years, 5 months ago](https://wordpress.org/support/topic/action-execution-prevented/#post-17328817) * Hi Maurice, * Many thanks for sending more details. Have you used this automation from the recipe? Our plugin gives ready-to-use [recipes](https://monosnap.com/file/yWdxdf17PD1Nymeb8mnOby8EWBMqLq) that also provide for the use of paid add-ons. It has fixed options, e.g. delays, which only work with paid add-ons. * Could you tell me does this automation was built from scratch? If not, try to build your automation with the same setup you’ve sent me on a screen. * You will be sure that your automation does not have hidden functions available in the mentioned recipes. * If the automation was created from scratch, could you report this issue directly to the [official plugin channel](https://shopmagic.app/support/)? * Thread Starter [Maurice Hason](https://wordpress.org/support/users/mhason/) * (@mhason) * [2 years, 5 months ago](https://wordpress.org/support/topic/action-execution-prevented/#post-17331639) * [@rzepsen](https://wordpress.org/support/users/rzepsen/) * I confirm that I created the automation from scratch. How can this be resolved quickly. I got a furious client hanging on my neck 🙂 * Thanks * Plugin Support [rzepsen](https://wordpress.org/support/users/rzepsen/) * (@rzepsen) * [2 years, 5 months ago](https://wordpress.org/support/topic/action-execution-prevented/#post-17332803) * Hey Maurice, * Could you report this issue directly to the [official plugin channel](https://shopmagic.app/support/)? I need to take a closer look at this problem directly from your backend. * Thread Starter [Maurice Hason](https://wordpress.org/support/users/mhason/) * (@mhason) * [2 years, 5 months ago](https://wordpress.org/support/topic/action-execution-prevented/#post-17333301) * Hi, I tried opening a support ticket at the link you mentioned but it requires an active subscription. I am using the free version. * Please advise. * Thanks * Plugin Support [rzepsen](https://wordpress.org/support/users/rzepsen/) * (@rzepsen) * [2 years, 4 months ago](https://wordpress.org/support/topic/action-execution-prevented/#post-17335968) * Ok * Could you use Pre-sale Question option? * Plugin Support [rzepsen](https://wordpress.org/support/users/rzepsen/) * (@rzepsen) * [2 years, 4 months ago](https://wordpress.org/support/topic/action-execution-prevented/#post-17374641) * The solution to the problem turned out to be creating the automation from scratch. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Action execution prevented’ is closed to new replies. * ![](https://ps.w.org/shopmagic-for-woocommerce/assets/icon-256x256.png?rev=2847401) * [ShopMagic - email automation](https://wordpress.org/plugins/shopmagic-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/shopmagic-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/shopmagic-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/shopmagic-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/shopmagic-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/shopmagic-for-woocommerce/reviews/) * 8 replies * 2 participants * Last reply from: [rzepsen](https://wordpress.org/support/users/rzepsen/) * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/action-execution-prevented/#post-17374641) * Status: resolved