Title: Active item missing
Last modified: February 23, 2021

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# Active item missing

 *  Resolved [mgird79](https://wordpress.org/support/users/mgird79/)
 * (@mgird79)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/active-item-missing/)
 * Hi,
 * I have around 170 products in my store, some product have a lot of variants and
   in total I have had around 19,000 active items/variants submitted to Google Merchant.
   It has been running fine for quite some time, and since a few days ago, my google
   merchant centre detect that I only have around 11k items. I did a refresh/regenerate
   the feed, and then fetch and re-process the feed at google merchant centre, and
   now I have around 14k items, still missing around 5k items and I have not done
   any changes (remove/delete) on any products in my store.
 * is there any limitation on the active items using your plugin? how do I check
   the missing/unprocessed items? Do you process/create the feed for all the product
   including the product that are not yet published (still in draft/hidden/private
   mode)?
 * I would like to get my active items back at level around 19k active items.
 * How do I check and set this?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/active-item-missing/#post-14088951)
 * Hi,
 * Can you try updating the plugin to version 9.6.3 and see if that solves the issue
   at hand for you?
 *  Thread Starter [mgird79](https://wordpress.org/support/users/mgird79/)
 * (@mgird79)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/active-item-missing/#post-14099036)
 * I have updated the plugin, submitted/active item increase from around 14k to 
   16k…but still not back to as previously have 19k items…
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/active-item-missing/#post-14099399)
 * We rolled back all rules and filters code to an older version so there probably
   is something else causing this for you.
 * Did you already checked out these possible reasons?
    [https://adtribes.io/help-i-have-none-or-less-products-in-my-product-feed-than-expected/](https://adtribes.io/help-i-have-none-or-less-products-in-my-product-feed-than-expected/)
 * If that doesn’t help can you share the following with us:
    - Your product feed URL
    - The plugin debug.log, instructions on how to retrieve this can be found here:
      [https://adtribes.io/send-your-debug-log-to-support/](https://adtribes.io/send-your-debug-log-to-support/)
 * This will help us analyse how you configured your feed.
 *  Thread Starter [mgird79](https://wordpress.org/support/users/mgird79/)
 * (@mgird79)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/active-item-missing/#post-14104509)
 * I have updated the plugin again… seems like now everything back to as previous
   state…total items processed now back to 19k… active items around 18k…
 *  Thread Starter [mgird79](https://wordpress.org/support/users/mgird79/)
 * (@mgird79)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/active-item-missing/#post-14106047)
 * This is weird… I have just updated stock quantity for several variants…and I 
   recieve email notification from google merchant saying that now my active/submitted
   items reduced to around 13k… the total product variants that I updated its quantiy
   has around 60 variations, and I have updated only few variants (not all product
   variants)…

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Active item missing’ is closed to new replies.

 * ![](https://ps.w.org/woo-product-feed-pro/assets/icon-256x256.png?rev=3111496)
 * [Product Feed PRO for WooCommerce by AdTribes – Product Feeds for WooCommerce](https://wordpress.org/plugins/woo-product-feed-pro/)
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 * 5 replies
 * 2 participants
 * Last reply from: [mgird79](https://wordpress.org/support/users/mgird79/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/active-item-missing/#post-14106047)
 * Status: resolved