Title: add points manually
Last modified: July 20, 2019

---

# add points manually

 *  Resolved [wpbetsy](https://wordpress.org/support/users/wpbetsy/)
 * (@wpbetsy)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/)
 * Where can I add points to individual user manually?

Viewing 15 replies - 1 through 15 (of 15 total)

 *  Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/)
 * (@wpexpertsio)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11755060)
 * Hi [@wpbetsy](https://wordpress.org/support/users/wpbetsy/),
 * Thank you for contacting support, kindly check the codex as told before also 
   everything is mentioned in the codex. For adding user points manually navigate
   to admin->users and from there you can select which point you want to adjust 
   the points by clicking on adjust balance.
 * Codex Link for adjusting balances: [https://codex.mycred.me/chapter-ii/adjusting-balances/](https://codex.mycred.me/chapter-ii/adjusting-balances/)
 * Thank You!
 *  Thread Starter [wpbetsy](https://wordpress.org/support/users/wpbetsy/)
 * (@wpbetsy)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11758120)
 * When I clicked “adjust”, it didn’t pop up the box for editing the balance point.
 * When I clicked “history”, it went to a page “Sorry, you are not allowed to access
   this page.”
 *  Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/)
 * (@wpexpertsio)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11759827)
 * Hi [@wpbetsy](https://wordpress.org/support/users/wpbetsy/),
 * Kindly share a screenshot of your console log when you click on the adjust button
   so we will be able to detect what might be causing the popup to not load. Also
   make sure the user through which you are updating other user should have the 
   privileges to update balances or is an admin.
 * Screenshot: [https://prnt.sc/oiytan](https://prnt.sc/oiytan)
 * Thanks!
 *  Thread Starter [wpbetsy](https://wordpress.org/support/users/wpbetsy/)
 * (@wpbetsy)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11760093)
 * Please see console log: [https://imgur.com/a/L8tiszF](https://imgur.com/a/L8tiszF)
 * I use admin role to log in.
 *  Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/)
 * (@wpexpertsio)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11762035)
 * Hi [@wpbetsy](https://wordpress.org/support/users/wpbetsy/),
 * The error code in your console states 403 forbidden means your server is blocking
   the admin-ajax request to open the popup can you show this to your host provider
   so that they can help you resolve the issue.
 * Thanks!
 *  Thread Starter [wpbetsy](https://wordpress.org/support/users/wpbetsy/)
 * (@wpbetsy)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11770830)
 * The hosting company said, “I believe they are wrong. Have them sent a url that
   shows a 403 error.
 * There should be a log of a 403 error there is not.
 * It may be your .htaccess please see my last response.”
 *  Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/)
 * (@wpexpertsio)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11776621)
 * Hi [@wpbetsy](https://wordpress.org/support/users/wpbetsy/),
 * Can you show them the console log same you showed to me in the screenshot above.
   Also your htaccess file is located at your root directory so they told you to
   check that file.
    Show the same screenshot to them.
 * Thanks!
 *  Thread Starter [wpbetsy](https://wordpress.org/support/users/wpbetsy/)
 * (@wpbetsy)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11777589)
 * I did show them the console log, said, “I believe they are wrong. Have them sent
   a url that shows a 403 error.
 * There should be a log of a 403 error there is not.”
 * I can’t open the htaccess file.
 *  Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/)
 * (@wpexpertsio)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11778194)
 * Hi [@wpbetsy](https://wordpress.org/support/users/wpbetsy/),
 * I can also see a cache plugin which minifies js and css files so that might also
   be a conflict please disable the wp fastest cache plugin then check if the issue
   still persists.
 * Thanks!
 *  Thread Starter [wpbetsy](https://wordpress.org/support/users/wpbetsy/)
 * (@wpbetsy)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11782310)
 * When I clicked “history”, it went to a page “Sorry, you are not allowed to access
   this page.” Why could I, as admin, view the “history” of every users?
 *  Plugin Author [WPExperts.io](https://wordpress.org/support/users/wpexpertsio/)
 * (@wpexpertsio)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11799893)
 * Hi [@wpbetsy](https://wordpress.org/support/users/wpbetsy/),
 * This might be an issue on your end but on our end everything works fine we cannot
   debug the issue while it’s only on your end. Also this can be an issue with your
   host again not allowing query tags inside url. Only you are facing too many issue
   with our plugin so there might be something on your end blocking myCred functions.
 * Thanks!
 *  Thread Starter [wpbetsy](https://wordpress.org/support/users/wpbetsy/)
 * (@wpbetsy)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11875999)
 * I have already submitted ticket on your site and provided admin login but no 
   one fix it.
 *  Thread Starter [wpbetsy](https://wordpress.org/support/users/wpbetsy/)
 * (@wpbetsy)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11885567)
 * When can the issue be fixed?
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [6 years, 9 months ago](https://wordpress.org/support/topic/add-points-manually/page/2/#post-11893698)
 * > I have already submitted ticket on your site and provided admin login but no
   > one fix it.
 * Really, [@wpexpertsio](https://wordpress.org/support/users/wpexpertsio/)?
 * Excuse me [@wpbetsy](https://wordpress.org/support/users/wpbetsy/) but the author
   is in trouble here.
 * _*Drinks coffee*_
 * Now I need to go back, redact all of the replies that you send users off forums.
   I have also flagged your account so everything you post here will need to be 
   approved by a moderator and when you @ an account, no notification will be sent
   out.
 * Here’s why. You’re walking around this and that’s not cool. You need to stop 
   that.
 * >  [@wpexpertsio](https://wordpress.org/support/users/wpexpertsio/) I’ve deleted
   > your offer to login to your user’s site. I’m am 100% sure you mean well but
   > please _never ask for credentials._ I have flagged your account temporarily.
   > That just means that your post will need to be approved and @ notifications
   > from you will not work.
   > [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
   > Now for the why: The internet is a wonderful place full of very nice people
   > and a few very bad ones. I’m sure everyone here is very nice however, by giving
   > some ones keys to your house you are trusting they wont steal anything. Likewise
   > the person who takes the keys is now responsible for the house FOREVER.
   > If something was to go wrong, then you the author may well legally become liable
   > for damages, which they would not normally have been as their software is provided
   > without warranty.
   > **Please be aware that repeatedly asking for credentials will result in us 
   > asking you to repeatedly stop before escalating up to the plugins team.**
 * Complying with the forum guidelines isn’t optional here. It’s a condition of 
   having your plugins hosted on the WordPress repo.
 * [https://make.wordpress.org/plugins/2019/08/23/reminder-developers-must-comply-with-the-forum-guidelines/](https://make.wordpress.org/plugins/2019/08/23/reminder-developers-must-comply-with-the-forum-guidelines/)
 * Please contact the plugins team if this is unclear to you. For the time being
   your account will remain flagged.
 *  Thread Starter [wpbetsy](https://wordpress.org/support/users/wpbetsy/)
 * (@wpbetsy)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11894792)
 * The support on their site do not reply my ticket and solve my problem at all!

Viewing 15 replies - 1 through 15 (of 15 total)

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 * 15 replies
 * 3 participants
 * Last reply from: [wpbetsy](https://wordpress.org/support/users/wpbetsy/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/add-points-manually/#post-11894792)
 * Status: resolved