Title: Adding a published does not work Last modified: August 30, 2016 --- # Adding a published does not work * Resolved [Inje](https://wordpress.org/support/users/inje/) * (@inje) * [10 years, 11 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/) * It just says “An error occured. Sorry about that.” * [https://wordpress.org/plugins/apester-interactive-content/](https://wordpress.org/plugins/apester-interactive-content/) Viewing 12 replies - 1 through 12 (of 12 total) * [JodiApester](https://wordpress.org/support/users/jodiapester/) * (@jodiapester) * [10 years, 11 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276557) * Hi Inje, I’d be happy to help you! * Can you please give me some more information as to which page/ step this occurred at? Where you in your dashboard? * If you could send me further information to [jodi@apester.com](https://wordpress.org/support/topic/adding-a-published-does-not-work/jodi@apester.com?output_format=md), preferably images of this issue. I’d be happy to help 😀 * Thanks Jodi * Thread Starter [Inje](https://wordpress.org/support/users/inje/) * (@inje) * [10 years, 11 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276589) * On [https://editor.qmerce.com/#/settings](https://editor.qmerce.com/#/settings), under Publisher Settings * [JodiApester](https://wordpress.org/support/users/jodiapester/) * (@jodiapester) * [10 years, 11 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276590) * Hi Inje, * Under the My Publishers section- this is where you can add a role for a team member. This place allows you to input the email address your team member used to create their user account. (A team member must have a user account if you are going to assign them a role) * You can assign them the role of an Admin – they have access to all items and can adjust/ delete any item created, or a editor- which enables them to see all items created but only be able to adjust items they created. * If you are wanting to add another website to your account you will have to click on the big red button “Create Apester Publisher” * Hope that helped! Please let me know if you have any further questions! * Thanks Jodi 🙂 * [JodiApester](https://wordpress.org/support/users/jodiapester/) * (@jodiapester) * [10 years, 11 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276655) * Just Checking in to make sure you are doing ok Did you manage to work everything out? * [miteshwrd](https://wordpress.org/support/users/miteshwrd/) * (@miteshwrd) * [10 years, 10 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276668) * Hi Jodi, * We used Apester on some of our content and while desktop results were good, poll did not optimism itself for the mobile. Any reason? * ‘[http://yowakeup.com/10-things-only-a-die-hard-f-r-i-e-n-d-s-fan-will-relate-to/’](http://yowakeup.com/10-things-only-a-die-hard-f-r-i-e-n-d-s-fan-will-relate-to/’); * [JodiApester](https://wordpress.org/support/users/jodiapester/) * (@jodiapester) * [10 years, 10 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276669) * Hi Miteshwrd Firstly great job on creating a VoicR it looks great! I do see what you mean on mobile! I just want to confirm you are using the most updated version of the plugin? * Thanks J * [thepolskighost](https://wordpress.org/support/users/thepolskighost/) * (@thepolskighost) * [10 years, 10 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276682) * I had the same problem. It was when I used the new editor in the app website as opposed to the old school editor website. * Also I have an old challenge that isn’t mobile responsive which I deleted that keeps coming back. It’s beyond frustrating. * [JodiApester](https://wordpress.org/support/users/jodiapester/) * (@jodiapester) * [10 years, 10 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276683) * Hey, Firstly I would recommend you to check you are using the most updated version of our wordpress plugin! * Secondly I would suggest to check your div container to ensure that it is not restricting iframe or has height restrictions. If you adjust these settings in the div container, the VoicR will show correctly. * Please let me know if it works out or not! Cheers J * [thepolskighost](https://wordpress.org/support/users/thepolskighost/) * (@thepolskighost) * [10 years, 10 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276684) * Hey Jodi, I’m assuming that I’ve got the latest version because I only downloaded it yesterday from WordPress.org plugins section. * As far as the the div container. I honestly don’t know what that means. Where would I find/check that? * cheers * [thepolskighost](https://wordpress.org/support/users/thepolskighost/) * (@thepolskighost) * [10 years, 10 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276685) * Also any idea why previously deleted challenges are still showing up? * [thepolskighost](https://wordpress.org/support/users/thepolskighost/) * (@thepolskighost) * [10 years, 10 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276686) * [Here’s](http://submissionradio.com/submission-radio-61-josh-koscheck-edmond-tarverdyan-dr-annmaria-de-mars-jimmy-smith-ufc-nashville/) the link to the page. Let me know if you have any ideas. * Cheers * [JodiApester](https://wordpress.org/support/users/jodiapester/) * (@jodiapester) * [10 years, 10 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276687) * Hey, Thanks for the link, I have located your account with us and I’ll be sending you some information via the email address you signed up to Apester with giving you information on how to fix the mobile issue and the deleted VoicR issue. * Keep an eye out 🙂 Jodi Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Adding a published does not work’ is closed to new replies. * ![](https://ps.w.org/apester-interactive-content/assets/icon.svg?rev=1041872) * [Apester Interactive Content](https://wordpress.org/plugins/apester-interactive-content/) * [Frequently Asked Questions](https://wordpress.org/plugins/apester-interactive-content/#faq) * [Support Threads](https://wordpress.org/support/plugin/apester-interactive-content/) * [Active Topics](https://wordpress.org/support/plugin/apester-interactive-content/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/apester-interactive-content/unresolved/) * [Reviews](https://wordpress.org/support/plugin/apester-interactive-content/reviews/) * 12 replies * 4 participants * Last reply from: [JodiApester](https://wordpress.org/support/users/jodiapester/) * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/adding-a-published-does-not-work/#post-6276687) * Status: resolved