Title: Adding agents
Last modified: August 31, 2016

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# Adding agents

 *  Resolved [Meet Shah](https://wordpress.org/support/users/meet-shah/)
 * (@meet-shah)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-agents-1/)
 * How can I add multiple agents to handle the tickets?
    And is there a way to assign
   the ticket to an agent based on predefined condition like department or team?
 * [https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/adding-agents-1/#post-7212681)
 * Hi there,
 * You can create multiple users with role **Support Agent** for supporting your
   tickets on behalf of you.
 * Regarding Pre-assign tickets, we have this feature in pro version to pre assign
   ticket depend on category.

Viewing 1 replies (of 1 total)

The topic ‘Adding agents’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-support-plus-responsive-ticket-
   system_868078.svg)
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 * [Active Topics](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/active/)
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 * [Reviews](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/reviews/)

## Tags

 * [Multiple Agents](https://wordpress.org/support/topic-tag/multiple-agents/)

 * 1 reply
 * 2 participants
 * Last reply from: [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/adding-agents-1/#post-7212681)
 * Status: resolved