Title: Adding Exclusions
Last modified: February 23, 2026

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# Adding Exclusions

 *  Resolved [PAbernathy](https://wordpress.org/support/users/pabernathy/)
 * (@pabernathy)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/adding-exclusions-2/)
 * Greetings – I am having issues with ClearTalk where it is blocking some actions
   and it is effecting my website. Here is what my HOST recommends but in your exclusions
   area “advanced” I am not sure how to add these since I do not have the entire
   path. Can you assist? Below is from my Host Provider.
 *     ```wp-block-code
       HelloThank you for contacting the Support!We have checked the server logs and can confirm that CleanTalk Anti-Spam is blocking certain requests on your website like below.72.56.147.71 - - [23/Feb/2026:09:53:23 +0000] "GET /account/?action=register&thim_register_msg=%2A%2A%2A%20Forbidden.%20Sender%20blacklisted.%20Anti-Spam%20by%20CleanTalk.%20%2A%2A%2A HTTP/1.1" 403 3099 "https://fasttraxsystem.com/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36"These 403 responses indicate that CleanTalk is flagging and blocking the registration and required background API requests, which would prevent the portal and plugin from functioning correctly.Temporarily deactivate the CleanTalk plugin and ask the script provider to test again : https://fasttraxsystem.com/portal/?fcom_action=authIf it works after disabling, re-enable CleanTalk and whitelist the URLs/wp-json/fluent-community/*/wp-json/*/portal/*/account/?action=registerRef: https://cleantalk.org/help/exclusion-from-anti-spam-checkingIf you should need any further assistance, feel free to contact us. We are available 24/7. Thank you!Thank you.Meera ECustomer Care Representative -L1
       ```
   

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/adding-exclusions-2/#post-18831075)
 * Hello [@pabernathy](https://wordpress.org/support/users/pabernathy/),
 * Thank you for reaching out.
 * The IP address you mentioned, 72.56.147.71, is currently blacklisted due to frequent
   spam attacks. You can view its current status and history here: [https://cleantalk.org/blacklists/72.56.147.71](https://cleantalk.org/blacklists/72.56.147.71)
 * If you have other examples of requests that are blocked by mistake in your opinion,
   please mark them in your anti-spam log by following this guide: [https://cleantalk.org/help/feedback-spam](https://cleantalk.org/help/feedback-spam)
 * Once you’ve marked them, let us know so we can analyze the data.
 * If you have specific forms that you would prefer to exclude from spam checking
   entirely, please follow these instructions: [https://cleantalk.org/help/exclusion-from-anti-spam-checking](https://cleantalk.org/help/exclusion-from-anti-spam-checking)
 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [2 months, 4 weeks ago](https://wordpress.org/support/topic/adding-exclusions-2/#post-18852714)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   thread as “resolved”.If you have any further questions, you can start a new thread
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [CleanTalk Anti-Spam. Spam Firewall & Bot protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
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 * 2 replies
 * 3 participants
 * Last reply from: [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * Last activity: [2 months, 4 weeks ago](https://wordpress.org/support/topic/adding-exclusions-2/#post-18852714)
 * Status: resolved