Title: Adding Hellobar as an exception
Last modified: July 26, 2017

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# Adding Hellobar as an exception

 *  [sammarsden](https://wordpress.org/support/users/sammarsden/)
 * (@sammarsden)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/adding-hellobar-as-an-exception/)
 * Hi,
 * I’m using Hellobar on my site and they’ve advised that SG Optimizer may be altering
   my site’s cache and preventing it from appearing for some of our visitors.
 * They’ve said to add the embed script as an exception to any caching plugins. 
   Is it possible to add this javascript as an exception in SG Optimizer as I don’t
   have a URL?
 * Any assistance you can provide would be much appreciated.
 * Thanks,
 * Sam

Viewing 1 replies (of 1 total)

 *  Plugin Support [ivanatanasov](https://wordpress.org/support/users/ivanatanasov/)
 * (@ivanatanasov)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/adding-hellobar-as-an-exception/#post-9369226)
 * [@sammarsden](https://wordpress.org/support/users/sammarsden/)
 * Ivan Atanasov from SiteGround here.
 * Sam, you can exclude pages from being cached by SG Optimizer using their URLs.
   The plugin cannot exclude from the cache an embedded script.
 * The issue you are facing is not explained clearly, so I would recommend that 
   you post a ticket from your User Area -> Support, providing us with a detailed
   explanation and a way to observe the problem on our end.

Viewing 1 replies (of 1 total)

The topic ‘Adding Hellobar as an exception’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [ivanatanasov](https://wordpress.org/support/users/ivanatanasov/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/adding-hellobar-as-an-exception/#post-9369226)
 * Status: not resolved