Adding new attribute failed and 503 errors

  • Resolved marcus1n1m

    (@marcus1n1m)


    2 years, 10 months ago

    Since upgrading to WooCommerce v7.8.0 and since then v7.8.1 and v7.8.2 we have been getting an “Adding new attribute failed” error in combination with regular 503 errors across multiple websites running WooCommerce when adding or editing a product. Basically we are experiencing the same issues as raised in topic https://wordpress.org/support/topic/version-7-8-0-creates-a-adding-new-attribute-failed-error/.

    Disabling plugins, changing themes, increasing the PHP memory limit and even upgrading hosting accounts have failed to resolve the issue.

    System info:

    '


     WordPress Environment

WordPress address (URL): multiple installations
Site address (URL): multiple installations
WC Version: 7.9.0
REST API Version: ✔ 7.9.0
WC Blocks Version: ✔ 10.4.6
Action Scheduler Version: ✔ 3.6.1
Log Directory Writable: ✔
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_AU
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.0.29
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.6.14-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 7.9.0
WC Database Prefix: nm_
Total Database Size: 6.54MB
Database Data Size: 5.46MB
Database Index Size: 1.08MB
nm_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
nm_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_actionscheduler_actions: Data: 0.14MB + Index: 0.06MB + Engine MyISAM
nm_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
nm_actionscheduler_logs: Data: 0.09MB + Index: 0.07MB + Engine MyISAM
nm_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
nm_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
nm_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_masterslider_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_masterslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_options: Data: 2.00MB + Index: 0.18MB + Engine MyISAM
nm_postmeta: Data: 1.41MB + Index: 0.42MB + Engine MyISAM
nm_posts: Data: 1.69MB + Index: 0.14MB + Engine MyISAM
nm_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
nm_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
nm_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
nm_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
nm_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
nm_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
nm_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
nm_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
nm_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
nm_wc_product_meta_lookup: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
nm_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
nm_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
nm_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM Post Type Counts

attachment: 255
custom_css: 2
customize_changeset: 2
et_body_layout: 3
et_footer_layout: 1
et_header_layout: 1
et_template: 8
et_theme_builder: 1
nav_menu_item: 72
page: 15
post: 3
product: 203
product_variation: 122
revision: 369
wp_global_styles: 1 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (5)

Master Slider: by averta – 3.9.1
Net Maintain Toolkit: by Net Maintain – 4.23.07.13
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.23.7.26

WooCommerce Payments: by Automattic – 6.2.0
WooCommerce: by Automattic – 7.9.0 Inactive Plugins (0) Settings

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #254 - /shop/
Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #144 - /my-account/
Terms and conditions: #617 - /terms-conditions/ Theme

Name: Netamorphose
Version: 4.21.1.2
Author URL: https://www.netmaintain.net/
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.21.1
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔ Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-07-21 06:19:38 +10:00
Options: ✔
Notes: 89
Onboarding: completed WooCommerce Payments

Version: 6.2.0
Connected to WPCOM: No
Blog ID: -
Account ID: - Action Scheduler

Complete: 496
Oldest: 2023-06-20 12:06:10 +1000
Newest: 2023-07-20 21:46:36 +1000

Failed: 4
Oldest: 2023-05-25 14:28:00 +1000
Newest: 2023-06-06 12:39:53 +1000

Pending: 1
Oldest: 2023-07-21 03:00:27 +1000
Newest: 2023-07-21 03:00:27 +1000 Status report information

Generated at: 2023-07-20 22:48:44 +10:00

    


'

    I am hesitant to roll back to a pre 7.8.0 version so hoping someone has a fix.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • gomazvspedro

    (@gomazvspedro)

    2 years, 10 months ago

    Commenting on this for visibility as we share the same issue.

    Plugin Support Shameem – a11n

    (@shameemreza)

    2 years, 10 months ago

    Hi @marcus1n1m

    I understand that you are encountering a persistent issue with adding new attributes, coupled with 503 errors across multiple websites. We understand how frustrating this can be, especially after you’ve taken steps to disable plugins, change themes, increase the PHP memory limit, and even upgrade your hosting accounts.

    Have you had a chance to check out the issue and its comments on GitHub since you’ve been following this thread? Also, did you try the workaround that was shared on Github?

    The “Adding new attribute failed” error and 503 errors can be indicative of a few potential issues. Here are some troubleshooting steps we recommend:

    • Conflict with a plugin or theme: Although you’ve already disabled plugins and changed themes, we recommend doing a more comprehensive conflict test. To do this, disable all plugins except WooCommerce and switch to the default Storefront theme. If the issue resolves, reactivate each plugin one by one, checking the attribute functionality each time to identify the conflicting plugin.
    • Server resources: 503 errors often occur due to server issues, such as insufficient server resources. Even though you’ve increased the PHP memory limit and upgraded your hosting accounts, resource limits may still exist. Contact your hosting provider and ask them to check your server error logs. This should provide more information about the cause of the 503 errors.
    • Database issues: Sometimes, database issues can cause problems with WooCommerce functionality. You may need to repair your database. This can be done from your hosting cPanel or using a plugin like WP-DBManager.
    • WooCommerce update issues: If the issue started after updating WooCommerce, there might be an issue with the update itself. You could try rolling back to a previous version of WooCommerce using a plugin like WP Rollback to see if the issue persists.

    If none of these steps resolve your issue, I recommend submitting a support ticket to us with as much information as possible. This should include your system status report and fatal error log (found under WooCommerce > Status), a detailed description of the issue, steps to reproduce the issue, and any relevant screenshots.

    @gomazvspedro Sorry to hear that you are experiencing the same issue. You could also follow the above shared troubleshooting guide.

    However, if th problem persists, to align with forum best practices, please create a new topic so that we can address your issue(s) separately.

    You can create a new thread here: https://wordpress.org/support/plugin/woocommerce/#new-topic-0

    Thanks for understanding!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Adding new attribute failed and 503 errors’ is closed to new replies.

Tags