Title: Adding roles does nothing
Last modified: August 21, 2016

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# Adding roles does nothing

 *  Resolved [djquadrocks](https://wordpress.org/support/users/djquadrocks/)
 * (@djquadrocks)
 * [12 years ago](https://wordpress.org/support/topic/adding-roles-does-nothing/)
 * I got the Pro version, I installed it, and modified it so those in the Contributor
   role can answer tickets. Where exactly do they do that? After logging in if they
   go to [http://www.solacebeach.com/support-tickets](http://www.solacebeach.com/support-tickets)
   they just see the create ticket button.
 * Also, notifications are not being sent to [support@solacebeach.com](https://wordpress.org/support/topic/adding-roles-does-nothing/support@solacebeach.com?output_format=md).
   Other Email from WordPress not related to wpsc send to that address fine.
 * I’ve tried contacting them through [http://wpscsupporttickets.com/wordpress-support-ticket-plugin](http://wpscsupporttickets.com/wordpress-support-ticket-plugin)
   many times over the past 2 weeks. No replies.
 * [https://wordpress.org/plugins/wpsc-support-tickets/](https://wordpress.org/plugins/wpsc-support-tickets/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [jquindlen](https://wordpress.org/support/users/jquindlen/)
 * (@jquindlen)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/adding-roles-does-nothing/#post-4958509)
 * wpsc Support Ticket admins (at whatever level, such as Contributor) can only 
   moderate in wp-admin.
 * wpsc Support Ticket uses the wp_mail() function for everything email related,
   so it just uses WordPress to send all emails. I’m not sure what would cause it
   to fail.
 *  Thread Starter [djquadrocks](https://wordpress.org/support/users/djquadrocks/)
 * (@djquadrocks)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/adding-roles-does-nothing/#post-4958510)
 * That’s helpful. What a waste of money.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Adding roles does nothing’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [djquadrocks](https://wordpress.org/support/users/djquadrocks/)
 * Last activity: [11 years, 12 months ago](https://wordpress.org/support/topic/adding-roles-does-nothing/#post-4958510)
 * Status: resolved