Adding static values clears whole feed

  • Resolved joeoak

    (@joeoak)


    4 years, 9 months ago

    Hello,

    I’m trying to age_group as an field in a Facebook feed.
    First I add age_group in the field mapping and set a static value to “adult”.
    But since we got kids products as well I make an filter that says “If Product Name contains “youth” then set “age_group” to “kids””

    First of all their is no age_group field to be selected in the “Then” column of the filter settings. So instead I use the “static value” and set it to “age_group” or also I tried “g:age_group”.

    Then I save it and fetch a new feed. If I do this the whole feed gets deleted and all the field mappings disappear returning a feed that just contains a lot of <item> attributes with no values inside.

    This does even happens if I try to create a custom field mapping called “custom_age_group” and set the same filter but with Then column as “custom_age_group”. Then the same procedure appears and clears the whole feed and deleting all the field mappings.

Viewing 8 replies - 1 through 8 (of 8 total)
  • supportadtribes

    (@supportadtribes)

    4 years, 9 months ago

    Thanks for using our plugin and reaching out to us. With regards to your comments:

    First I add age_group in the field mapping and set a static value to “adult”. But since we got kids products as well I make an filter that says “If Product Name contains “youth” then set “age_group” to “kids””

    –> that most likely won’t work as static values cannot be overwritten by rules

    First of all their is no age_group field to be selected in the “Then” column of the filter settings. So instead I use the “static value” and set it to “age_group” or also I tried “g:age_group”.

    –> that is correct, the drop-downs only show the attributes and custom fields you have in WooCommerce. Those are the attributes and custom field you map to Facebook’s g:age_group field. So make sure to create the rules on the attribute that you have mapped to Facebook’s g:age_group field.

    Thread Starter joeoak

    (@joeoak)

    4 years, 9 months ago

    Yes, but this is not an answer to the problem.
    The problem is if I do as I was writing and as your answer stating that is correct then the whole feed gets corrupt and all my field mappings disappear — So I have to re-create all the field mappings from scratch (This happened to me 4 times now).

    Eg. You got a bug that you need to fix.

    Right now I can’t add age_group to the feed because it will cause the bug, clear all my field mappings, and make a corrupt XML with only <item> attributes in a long row.

    Please check into this issue.

    supportadtribes

    (@supportadtribes)

    4 years, 9 months ago

    We cannot reproduce this. Adding a field mappings works fine to us. Please see the video below where we add two field mappings and map those to some attributes:
    https://www.dropbox.com/s/2syu888cbuiajty/addingfields.mov?dl=0

    As you can see it is not clearing the field mappings for us.
    Can you share a screenvideo as well to show what you are doing and what is happening for you?

    Thread Starter joeoak

    (@joeoak)

    4 years, 9 months ago

    Yes, here you go https://www.dropbox.com/s/xsqujkxkxbauqg4/Screen%20Recording%20min.mov?dl=0

    Had to downscale the video to 480p.
    But as you can see it clearly happens and also it’s an bug where you can’t choose “static value” in filter if you haven’t saved it before.

    Another thing is that it would be nice to be able to search in the list, and not by just using a regular <select> HTML element since it’s mayhem to find in the long list of attributes available.

    supportadtribes

    (@supportadtribes)

    4 years, 9 months ago

    Thanks for this. You are still creating a rule that is not allowed. When you remove that rule than the feed probably will be fine.

    See our answer here: “that is correct, the drop-downs only show the attributes and custom fields you have in WooCommerce. Those are the attributes and custom field you map to Facebook’s g:age_group field. So make sure to create the rules on the attribute that you have mapped to Facebook’s g:age_group field.”

    Thread Starter joeoak

    (@joeoak)

    4 years, 9 months ago

    Yes,

    But how can I then create a rule on age_group when it’s not available in the list?
    And how come it’s an invalid rule when you clearly can choose “static value” as an attribute?

    The easiest is if you could tell how I can set “age_group” to a static value of “adult” and then create a rule that changes “age_group” to “kids” if the product name contains “youth”.

    How do I do that?

    supportadtribes

    (@supportadtribes)

    4 years, 9 months ago

    Hope this helps?

    supportadtribes

    (@supportadtribes)

    4 years, 8 months ago

    Hi,

    Assuming the issue at hand has been resolved or our support is no longer required I am going to close this topic for housekeeping reasons now.

    Please do not hesitate to reach out to our support-team again whenever you need our help.

Viewing 8 replies - 1 through 8 (of 8 total)

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