Title: Additional CSS not working Last modified: March 16, 2021 --- # Additional CSS not working * [bharghavi](https://wordpress.org/support/users/bharghavi/) * (@bharghavi) * [5 years, 2 months ago](https://wordpress.org/support/topic/additional-css-not-working-7/) * Good morning, * I’m trying to add additional CSS for one of the menu items to highlight it. When I click customise and add it in the additional CSS section, I can see the change take place. However, when I select publish and refresh the page, the update does not go live. * Can you please tell me how to resolve this? * Thanks, * Bharghavi * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fadditional-css-not-working-7%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * [prodesignswpsupport](https://wordpress.org/support/users/prodesignswpsupport/) * (@prodesignswpsupport) * [5 years, 2 months ago](https://wordpress.org/support/topic/additional-css-not-working-7/#post-14205439) * Hello There! * Hope you are doing good! * we have checked the code of your website and found out that /*” added in the code which is being used to comment the code so you will need to remove that and most probably it is coming from customizer custom CSS. * Hope this helps! * Have a great weekend ahead. * Regards. * Thread Starter [bharghavi](https://wordpress.org/support/users/bharghavi/) * (@bharghavi) * [5 years, 2 months ago](https://wordpress.org/support/topic/additional-css-not-working-7/#post-14207988) * Hi, * Thank you for your response. I commented it out because it was not working anyway. Even after I remove the comments, it still doesn’t work. It works in preview mode but after publishing and refreshing the page, it disappears. Please see attached screenshots for more details: [https://drive.google.com/file/d/1u8VsTc2eOX0Q1Xgm27cCukikywU34bOc/view?usp=sharing](https://drive.google.com/file/d/1u8VsTc2eOX0Q1Xgm27cCukikywU34bOc/view?usp=sharing) * Any help you can provide would really be appreciated. * Thank you, * Bharghavi * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [5 years, 2 months ago](https://wordpress.org/support/topic/additional-css-not-working-7/#post-14238585) * [@prodesignswpsupport](https://wordpress.org/support/users/prodesignswpsupport/) I have archived your reply and flagged your account for moderation. _Do not ask for access to user’s sites again_. * While I know you have the best of intentions, it’s forum policy that you _not_ ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk. * If they _are_ paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums. * Thankfully are other ways to get information you need: - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/) and get the data that way. - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com) log of the user’s web server error log. - Ask the user to create and post a link to their `phpinfo();` output. - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/) - Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors). - Ask the user for the step-by-step directions on how they can reproduce the problem. * You get the idea. * We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. * When you help users _here_ and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [5 years, 2 months ago](https://wordpress.org/support/topic/additional-css-not-working-7/#post-14239976) * [@prodesignswpsupport](https://wordpress.org/support/users/prodesignswpsupport/) Could you not ignore the post above and reply to it? This post. * [https://wordpress.org/support/topic/additional-css-not-working-7/?view=all#post-14238585](https://wordpress.org/support/topic/additional-css-not-working-7/?view=all#post-14238585) * [prodesignswpsupport](https://wordpress.org/support/users/prodesignswpsupport/) * (@prodesignswpsupport) * [5 years, 2 months ago](https://wordpress.org/support/topic/additional-css-not-working-7/#post-14276101) * Hello Jan, * Thank you for sharing the guidelines. * I was unaware of it and I just have tried to provide a better solution to the client from the platform itself however I will keep this in my mind and will not ask clients to share the admin credentials. * I have given another answer to provide the solution in which I have not asked for any credentials but that answer also got deleted. Is there any way to get it back? * Again, thanks for guiding us. * Regards. * [james jack](https://wordpress.org/support/users/jamesjack1234/) * (@jamesjack1234) * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-css-not-working-7/#post-14834402) * Hello, * Although CSS and WordPress might appear simple on the surface, customizing aren’t always easy. The problem can be caused by the fact that WordPress is a sequential system of enqueuing. When creating a plugin or theme it is something developers must be aware of. They can make sure that the issue is not present by ensuring that they properly process the CSS. There are additional styles that are possible to specify and can create more issues. A manual check is the most effective solution. You can also queue CSS files based on your needs. I am also facing the problem with CSS and I tried many of CSS editor WordPress plugin but it can’t work. I don’t know why. After then i just restart the WordPress of my [omegle tv](https://omegle.us.org/) website and it will works fine. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Additional CSS not working’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/business-point/2.1.7/screenshot. png) * Business Point * [Support Threads](https://wordpress.org/support/theme/business-point/) * [Active Topics](https://wordpress.org/support/theme/business-point/active/) * [Unresolved Topics](https://wordpress.org/support/theme/business-point/unresolved/) * [Reviews](https://wordpress.org/support/theme/business-point/reviews/) * 6 replies * 4 participants * Last reply from: [james jack](https://wordpress.org/support/users/jamesjack1234/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/additional-css-not-working-7/#post-14834402) * Status: not resolved