Title: Additional Custom fields not returning data
Last modified: January 7, 2020

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# Additional Custom fields not returning data

 *  Resolved [caswebdesign](https://wordpress.org/support/users/caswebdesign/)
 * (@caswebdesign)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/additional-custom-fields-not-returning-data/)
 * We are currently using “Checkout Field Editor for WooCommerce” This plugin allows
   us to add additional fields to the checkout page which it does perfectly. The
   fields added allow the user to input data, and this data is available to view
   under “orders” in wordpress admin. This works perfectly when a customer pays 
   via credit card, but when a customer pays using this plugin, the information 
   is not shown. Now prior to posting this message, we were in contact with the 
   author of “Checkout Field Editor for WooCommerce” who took the time to check 
   over our configuration and came to the conclusion that we need to get in contact
   with you guys.
 * So we have established that their plugin is working, but not when visitor checks
   out using your plugin. I read a similar post marked as resolved, and you guys
   made the suggestion: “Please try unchecking skip review”
 * We tried this, and it did not work. Could you guys take a deeper look into why
   this is happening? Do you require more information?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/additional-custom-fields-not-returning-data/#post-12307973)
 * Hi [@caswebdesign](https://wordpress.org/support/users/caswebdesign/),
 * We have fixed the issue and released a new update. Please update the plugin and
   let us know if any issues.
 *  Thread Starter [caswebdesign](https://wordpress.org/support/users/caswebdesign/)
 * (@caswebdesign)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/additional-custom-fields-not-returning-data/#post-12308069)
 * We updated the plugin, tested a transaction but additional fields were not shown.
   The site needs to get a dispatch date from the customer, so we need to return
   a date back to the orders section. Currently when we add an extra field in getting
   a user to input a date, this isnt returned when using paypal express.
 * The only fields that are accepted are default fields + the user_comment (note)
 * Kind regards
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/additional-custom-fields-not-returning-data/#post-12310724)
 * Hi [@caswebdesign](https://wordpress.org/support/users/caswebdesign/),
 * We tested with the Checkout Field Editor for WooCommerce plugin before release
   and it works fine in our dev sites. In order to debug it in your site, please
   reach us via [support forum](https://www.webtoffee.com/contact/) in our page 
   and share the site details.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Additional Custom fields not returning data’ is closed to new replies.

 * ![](https://ps.w.org/express-checkout-paypal-payment-gateway-for-woocommerce/
   assets/icon-256x256.gif?rev=3385064)
 * [Payment Gateway of PayPal for WooCommerce](https://wordpress.org/plugins/express-checkout-paypal-payment-gateway-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/express-checkout-paypal-payment-gateway-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/express-checkout-paypal-payment-gateway-for-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/additional-custom-fields-not-returning-data/#post-12310724)
 * Status: resolved