Title: Additional email
Last modified: October 7, 2024

---

# Additional email

 *  Resolved [juliankers](https://wordpress.org/support/users/juliankers/)
 * (@juliankers)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/additional-email/)
 * Hi, when someone fills out a questionnaire it is sent to my admin email. But 
   I have also entered that the questionnaire should be sent to an additional email.
   It seems that this function is not working because I am not receiving the questionnaires
   to my additonal email. I have tried all kinds of things but I have no idea why
   it is not working.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fadditional-email%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/additional-email/#post-18058438)
 * Dear [@juliankers](https://wordpress.org/support/users/juliankers/),
 * Thank you for the topic.
 * Please provide us with the following information so we can investigate your issue
   further.
    1. A link to where the survey is located and it is open to guests.
    2. Do you have a caching plugin activated? Please try clearing all the caches and
       check the case again.
    3. Can you tell us if an ordinary email or test email is sent from your webpage
       or not?
    4. Please let us know if you have an SMTP plugin activated.
 * Looking forward to hearing from you.
 * Thank you.
 *  Thread Starter [juliankers](https://wordpress.org/support/users/juliankers/)
 * (@juliankers)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/additional-email/#post-18060607)
 * Hi [@hyenokian](https://wordpress.org/support/users/hyenokian/) 
   Thanks for your
   reply. 1. We have a lot of surveys and the problem appears on all the surveys.
   Here you got a link of one of the surveys: [https://matchtool.nl/vragenlijst-magazijnmedewerker-nieuwegein/](https://matchtool.nl/vragenlijst-magazijnmedewerker-nieuwegein/)
   2. Yes, we have a caching plugin, I have cleared all the caches. But we still
   have the same problem.3. Yes, its an ordinary email thats sent from our webpage.
   4. No we don’t have an SMTP plugin activated.
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/additional-email/#post-18060844)
 * Dear [@juliankers](https://wordpress.org/support/users/juliankers/),
 * Thank you for your response.
 * We checked and noticed that you’re a Pro user.
 * Please contact us via [this form](https://ays-pro.com/contact) for premium support
   and further investigation of the case. Our customer care specialists are ready
   to check the case and guide you accordingly as soon as possible.
   Commercial products
   are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
 * Thank you.
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/additional-email/#post-18067102)
 * For other readers, we are closing the ticket as the customer contacted us via
   email.
 * Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Additional email’ is closed to new replies.

 * ![](https://ps.w.org/survey-maker/assets/icon-256x256.png?rev=2444244)
 * [Survey Maker by AYS](https://wordpress.org/plugins/survey-maker/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/survey-maker/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/survey-maker/)
 * [Active Topics](https://wordpress.org/support/plugin/survey-maker/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/survey-maker/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/survey-maker/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/additional-email/#post-18067102)
 * Status: resolved