Title: “Additional Permissions Required” When WP-Optimize Cache Enabled
Last modified: August 28, 2021

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# “Additional Permissions Required” When WP-Optimize Cache Enabled

 *  Resolved [europoint](https://wordpress.org/support/users/europoint/)
 * (@europoint)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/)
 * On my websites, I have Google SiteMap fully configured and activated.
 * When WP-Optimize Premium has the cache enabled, the Dashboard widget and Google
   SiteMap state “Additional Permissions Required”, despite those permissions being
   given.
 * When I disable the cache from within the WP-Optimize Premium plugin, the widget
   and Google SiteMap itself have no problem connecting. As soon as the cache is
   re-enabled, the connection is broken.

Viewing 15 replies - 1 through 15 (of 29 total)

1 [2](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/page/2/?output_format=md)

 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14818157)
 * Thanks for opening a support topic and sharing details of this experience. If
   you previously granted Site Kit full permissions you’re correct that these should
   not be requested once more. If you can share the following we’d be happy to look
   into this for you:
    1. Your [Site Health information](https://i.imgur.com/Rtkmsba.png). You can [use this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/)
       to share privately if preferred.
    2. When you mention Google Site Kit are you using any other plugins with integrated
       Google services?
    3. Can you share screenshot or printscreen of the full error, which includes any
       browser [console errors](https://imgur.com/KyLAzgH.png)? You can use a service
       such as [Imgur](https://imgur.com/) or [JumpShare](https://jumpshare.com/) to
       share images here in the formums.
 * Let me know if you have any questions with the above.
 *  Thread Starter [europoint](https://wordpress.org/support/users/europoint/)
 * (@europoint)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14823237)
 * I’ve added screenshots here:
 * > [Google Site Kit Errors with WP-Optmize](https://imgur.com/a/t3XPyHj)
 * and submitted the Site Health Information on the form.
 * Many thanks,
 *  Thread Starter [europoint](https://wordpress.org/support/users/europoint/)
 * (@europoint)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14823242)
 * I’ve added screenshots here:
 * > [Google Site Kit Errors with WP-Optmize](https://imgur.com/a/t3XPyHj)
 * and submitted the Site Health Information on the form.
 * Many thanks
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14823678)
 * Many thanks for sharing the additional insights. While I’ll see if it’s possible
   for us to check the premium version of WP-Optimize I will check the free version
   first. In the meantime on your side can you keep WP-Optimize Pro active but inform
   me if the same occurs in the following situations:
    1. When you disable the cache option within the plugin and grant permissions once
       more(WP Optimize > Cache > Enable Page Cache
    2. When you purge your cache within the plugin and grant permissions once more (
       WP Optimize > Cache > Purge
    3. When you add the following valuesto the “URLs to exclude from caching” field(
       WP Optimize > Cache > Advanced Settings)
    4.     ```
           /wp-content/plugins/google-site-kit/dist/assets/js/(.*).js
           /wp-content/plugins/google-site-kit/
           ```
       
 * Note that after each check above please be sure to follow the setup steps to 
   grant full permissions within Site Kit once more.
 *  Thread Starter [europoint](https://wordpress.org/support/users/europoint/)
 * (@europoint)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14823959)
 * 1. With the cache disabled, and permissions reauthorised, Google SiteKit functions
   normally.
    2. After purging the cache and reauthorising permissions, Google SiteKit
   still states it requires additional permissions. 3. After adding the two URLs
   to exclude from caching and reauthorising permissions, Google SiteKit still states
   it requires additional permissions.
 * Checking the requests made when calling the SiteKit Dashboard, the following 
   occurs:
    1. With cache disabled: stats are loaded with a 200 response. 2. With
   cache enabled: stats are not loaded, with a 403 response.
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14828290)
 * Thanks for performing these additional checks. Please allow me some time and 
   I’ll perform some additional checks on my side before reporting back to you here.
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14829119)
 * Many thanks for your patience on this. I’ve been performing various tests and
   on my side I’ve been unsuccessful so far in trying to recreate the same experience.
 * As it looks like you have another caching plugin active along with security and
   user role related plugins let’s see if there are any multiple plugin conflicts
   occurring. With that you can follow the steps below and share whether the same
   issue occurs?
    1. Login to your site from a Chrome browser [incognito window](https://i.imgur.com/ALzgiHp.png)
    2. Install and activate the [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/)
       plugin.
    3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    4. From the same screen click on the “Available Plugins” tab at the top right and
       then click on the “Enable” option next to “Site Kit by Google” and also “WP 
       Optimize Premium”
    5. Attempt to view your Site Kit dashboard once more, while granting permissions
       if requested
    6. If the issue persists once more please “[Wipe](https://i.imgur.com/gJuZVav.png)”
       your WP Optimize settings (_“Settings > Wipe Settings > Save Settings_“)
    7. Reload your Site Kit dashboards once more
 * You can [exit troubleshooting](https://i.imgur.com/Z4b1bk0.jpg) mode afterwards.`
 * Let me know if you encounter the additional permissions once more following the
   steps above.
 *  Thread Starter [europoint](https://wordpress.org/support/users/europoint/)
 * (@europoint)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14830723)
 * Thanks James,
    I have followed the instructions above. I was unable to enable
   WP Optimize Premium from there as it was not available (it can only be Network
   enabled), but the Healthcheck plugin did disable the caching (Note: this was 
   destructive as I could not re-enable the cache after using the Healthcheck plugin
   and have not identified a solution to fix this).
 * I ran through every plugin, enabling one by one. At no point was Google Site 
   Kit compromised and it continued to function. Throughout this, the caching remained
   disabled.
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14831310)
 * Thanks for the update. I haven’t tested the Health Check & Troubleshooting plugin
   in network mode. It’s a useful tool to rule out third party plugin conflicts.
 * When you mention you were unable to unable to re-enable to the cache I was hopeful
   we could check your site with just Site Kit and WP Optimize pro setup. That way
   we could rule out a multi plugin related issue. With some of the other plugins
   you have active this would be a useful test before I open a GitHub issue or discuss
   this further with the team.
 * Do you have WP Optimize setup on any other sites, in particular sites not part
   of your network?
 *  [Bethany Chobanian Lang](https://wordpress.org/support/users/mxbclang/)
 * (@mxbclang)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14855252)
 * [@europoint](https://wordpress.org/support/users/europoint/) Checking in here–
   are you still having trouble?
 *  Thread Starter [europoint](https://wordpress.org/support/users/europoint/)
 * (@europoint)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14857701)
 * Hi [@shetheliving](https://wordpress.org/support/users/shetheliving/),
 * Yes the issue still occurs. I have had to turn the plugin off at present as I
   have been unable to identify the issue.
 * I did try the plugin on a standalone site, but was unable to replicate the issue.
   The only difference I can see (having disabled all other plugins apart from WP-
   Optimize and Google SiteMap was that I have OpCache file caching enabled on the
   production website. However, even disabling that, I still had the issue in Production.
 * The closest I can narrow it down to is a conflict between either WP-Optimize 
   premium and Google SiteMap or a combination of these with WordPress Multisite.
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14858755)
 * Thanks for providing an update. I’ve created the below GitHub issue from where
   we can troubleshoot this further:
    [https://github.com/google/site-kit-wp/issues/4015](https://github.com/google/site-kit-wp/issues/4015)
 * To proceed with troubleshooting this I’ll be performing addition tests using 
   a Multisite setup. From your side can you inform me of the following:
    1. Does the same occur consistently from an [incognito window](https://i.imgur.com/ALzgiHp.png)?
    2. If you’re comfortable setting up the same configurations in WP Optimize there
       is an option to “[Wipe Settings](https://i.imgur.com/FGcMMcb.png)“. This may
       be a worthwhile check on your site if you’ve applied some non default settings.
 * Let me know if you have any questions with the above.
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14882793)
 * [@europoint](https://wordpress.org/support/users/europoint/) Just checking up
   with you to see if the same occurs when checking the above? I’ve been doing some
   testing on a multi site setup with Site Kit and WP Optimize without being able
   to reproduce so far. It would be great to know if you encounter the same in the
   above scenarios, while I check for other conflicting configurations.
 *  Thread Starter [europoint](https://wordpress.org/support/users/europoint/)
 * (@europoint)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14882901)
 * [@jamesosborne](https://wordpress.org/support/users/jamesosborne/)
    My apologies,
   I thought I had replied to this.
 * In answer:
    1. The issue still occurs with an incognito window. 2. The issue 
   still occurs if I wipe settings and reset them.
 * I have also forcibly cleared browser cache, WP-Optimize cache, and OpCode cache
   for good measure with the same results. Only by disabling the WP-Optimize cache
   does it work.
 * I am looking to set up a sandboxed replication of the entire multisite instance
   so more destructive testing can be carried out, but I do have a sandbox site 
   configured for which I can create you a login if that is of any use?
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/#post-14883270)
 * Super helpful insights, thank you very much! While we’re unable to user login
   accounts, including sandboxed or testing environments please so share whether
   you do encounter the same on any other network enabled sites- if of course you
   do have the time and are happy to perform these checks. We will continue testing
   regardless, and I’ll also check this with the team.
 * Another couple of checks you may wish to perform as the following:
    - Does the same occur with only the Search Console module active (You can temporarily
      disconnect the other modules from your Site Kit settings page
    - Does the same occur with your cookies plugin temporarily deactivated? From
      checking your site on [tagassistant.google.com](https://tagassistant.google.com/)
      I noticed your Analytics is firing only when a user consents using your plugin
      notification

Viewing 15 replies - 1 through 15 (of 29 total)

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## Tags

 * [cache](https://wordpress.org/support/topic-tag/cache/)
 * [connection](https://wordpress.org/support/topic-tag/connection/)
 * [permission](https://wordpress.org/support/topic-tag/permission/)

 * 29 replies
 * 3 participants
 * Last reply from: [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/additional-permissions-required-when-wp-optimize-cache-enabled/page/2/#post-14986386)
 * Status: resolved