Title: Additional source fields?
Last modified: April 13, 2019

---

# Additional source fields?

 *  [helskitgg](https://wordpress.org/support/users/helskitgg/)
 * (@helskitgg)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/additional-source-fields/)
 * Hi
    I have installed this plugin and have added my additional source fields in
   the settings; FB, Insta etc etc but when I go to test this out in my site the
   only visible elements are the standard ones. I even added some extra text to 
   the ‘Where did you hear about us?’ but this hasn’t pulled through either. I obviously
   saved as well. Can anyone help me? Thank you Helen

Viewing 1 replies (of 1 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 1 month ago](https://wordpress.org/support/topic/additional-source-fields/#post-11424362)
 * [@wooassist](https://wordpress.org/support/users/wooassist/) I’ve deleted your
   offer to login to your user’s site. I’m am 100% sure you mean well but please
   _never ask for credentials._ I have flagged your account temporarily. That just
   means that your post will need to be approved and @ notifications from you will
   not work.
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us asking
   you to repeatedly stop before escalating up to the plugins team.**
 * It is never necessary for you to do that.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.

Viewing 1 replies (of 1 total)

The topic ‘Additional source fields?’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wc-customer-source.svg)
 * [Where Did You Hear About Us Checkout Field for WooCommerce](https://wordpress.org/plugins/wc-customer-source/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wc-customer-source/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wc-customer-source/)
 * [Active Topics](https://wordpress.org/support/plugin/wc-customer-source/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wc-customer-source/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wc-customer-source/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/additional-source-fields/#post-11424362)
 * Status: not resolved