Title: Address Could Not Be Verified Last modified: December 15, 2022 --- # Address Could Not Be Verified * Resolved [wpdv](https://wordpress.org/support/users/wpdv/) * (@wpdv) * [3 years, 4 months ago](https://wordpress.org/support/topic/address-could-not-be-verified/) * Hi, I’ve had two customers call me this morning stating that they could not complete the checkout process after entering their card info. Both stated there was an error message to the effect that their address could not be verified. I’m not sure if this is related to Square or to WooCommerce. After hearing of these problems this morning, I just went ahead and updated WooCommerce from the previous version, to the latest version to see if that may fix this issue. Any help would be appreciated. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Faddress-could-not-be-verified%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 4 months ago](https://wordpress.org/support/topic/address-could-not-be-verified/#post-16294359) * Hello [@wpdv](https://wordpress.org/support/users/wpdv/), I didn’t find any reports similar to what you’re describing. Can you please tell us more about this? Any error code, screenshot or behaviour can help us replicate the problem.Could you also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.Look forward to hearing back from you. * Thread Starter [wpdv](https://wordpress.org/support/users/wpdv/) * (@wpdv) * [3 years, 4 months ago](https://wordpress.org/support/topic/address-could-not-be-verified/#post-16294387) * That’s all I have at the moment… * **WordPress Environment** * WordPress address (URL): [https://clearplow.com](https://clearplow.com) Site address (URL): [https://clearplow.com](https://clearplow.com)WC Version: 7.2.0REST API Version: ✔ 7.2.0WC Blocks Version: ✔ 8.9.2Action Scheduler Version: ✔ 3.4.0Log Directory Writable: ✔WP Version: 6.1.1WP Multisite: –WP Memory Limit: 512 MBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: – * **Server Environment** * Server Info: Apache PHP Version: 7.4.33PHP Post Max Size: 8 MBPHP Time Limit: 30PHP Max Input Vars: 1000cURL Version: 7.86.0OpenSSL/1.1.1s * SUHOSIN Installed: – MySQL Version: 8.0.31Max 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* **Active Plugins (24)** * Akismet Anti-Spam: by Automattic – 5.0.2 Autoptimize: by Frank Goossens (futtta)– 3.1.4Classic Editor: by WordPress Contributors – 1.6.2Disable Cart Fragments: by Optimocha – 2.1.1Gravity Forms: by Gravity Forms – 2.6.8Gravity Forms reCAPTCHA Add-On: by Gravity Forms – 1.1Oxygen Elements for WooCommerce: by Soflyy – 2.0Oxygen: by Soflyy – 4.2Pinterest for WooCommerce: by WooCommerce – 1.2.6Statify: by pluginkollektiv– 1.8.4Easy Updates Manager: by Easy Updates Manager Team – 9.0.14Strong Testimonials: by WPChill – 3.0.2UpdraftPlus – Backup/Restore: by UpdraftPlus.ComDavidAnderson– 1.22.24 * WooCommerce Affirm Gateway: by WooCommerce – 2.0.0 WooCommerce – ShipStation Integration: by WooCommerce – 4.3.2WooCommerce Square: by WooCommerce – 3.4.1WooCommerce: by Automattic – 7.2.0Wordfence Security: by Wordfence – 7.8.2Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.9WP Fastest Cache: by Emre Vona – 1.0.9SEOPress PRO: by The SEO Guys at SEOPress – 6.2SEOPress: by The SEO Guys at SEOPress – 6.2.0.1WP-Sweep: by Lester ‘GaMerZ’ Chan – 1.1.5WP YouTube Lyte: by Frank Goossens( futtta) – 1.7.21 * **Inactive Plugins (1)** * WP Rollback: by GiveWP.com – 1.7.2 * **Settings** * API Enabled: – Force SSL: –Currency: USD ($)Currency Position: leftThousand Separator:, Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external ( external)grouped (grouped)simple (simple)variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude- from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated- 1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated- 5) * Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories:– Order datastore: WC_Order_Data_Store_CPT * **WC Pages** * Shop base: #212 – /shop/ Cart: #213 – /cart/Checkout: #214 – /checkout/My account:# 215 – /my-account/Terms and conditions: #290 – /terms-and-conditions/ * **Theme** * Name: Twenty Twenty-One Version: 1.7Author URL: [https://wordpress.org/](https://wordpress.org/) Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child themeWooCommerce Support: ✔ * **Templates** * Overrides: – * **Square** * Environment: Production Tokenization Enabled: –Debug Mode: Off * **Admin** * Enabled Features: activity-panels analyticscouponscustomer-effort-score-tracksexperimental- products-taskexperimental-import-products-taskexperimental-fashion-sample-productsshipping- smart-defaultsshipping-setting-tourhomescreenmarketingmultichannel-marketingmobile- app-bannernavigationonboardingonboarding-tasksremote-inbox-notificationsremote- free-extensionspayment-gateway-suggestionsshipping-label-bannersubscriptionsstore- alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-page * Disabled Features: minified-js new-product-management-experiencesettings * Daily Cron: ✔ Next scheduled: 2022-12-16 18:07:49 -05:00 Options: ✔Notes: 91Onboarding: completed * **Action Scheduler** * Complete: 9,350 Oldest: 2022-11-14 16:47:39 -0500Newest: 2022-12-15 16:39:19 - 0500 * Pending: 16 Oldest: 2022-12-15 16:49:19 -0500Newest: 2022-12-19 21:16:30 -0500 * **Status report information** * Generated at: 2022-12-15 16:45:08 -05:00 ` - This reply was modified 3 years, 4 months ago by [wpdv](https://wordpress.org/support/users/wpdv/). * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 4 months ago](https://wordpress.org/support/topic/address-could-not-be-verified/#post-16294822) * Hi [@wpdv](https://wordpress.org/support/users/wpdv/) * I checked your site and confirmed that there are two (2) payment options available as seen below: * ![](https://i0.wp.com/snipboard.io/VteQS9.jpg?ssl=1) * Can you please confirm if the error message your customers encountered was caused by the **Square for WooCommerce** payment option here? * If so, then please enable debugging under `WooCommerce > Settings > Payments > Square > Debug Mode > Show to Log`. Now, I would suggest replicating this scenario by using [Square’s Sandbox Mode](https://woocommerce.com/document/woocommerce-square/#section-4) for testing purposes and seeing if you still encounter the same error message above. * If yes, please share with us a clear screenshot of what you see on your end so that we could address you more effectively. * If you don’t already have a screenshot service installed, you can try [https://snipboard.io](https://snipboard.io) or [http://skitch.com/](http://skitch.com/). You can share the direct link to the image as a response to this topic. * Additionally, please provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * Let us know how it goes! * Thread Starter [wpdv](https://wordpress.org/support/users/wpdv/) * (@wpdv) * [3 years, 4 months ago](https://wordpress.org/support/topic/address-could-not-be-verified/#post-16296563) * It’s not happening will all orders. I’ll have to dig into deeper when I have time. Thank you! * [nanacyrah](https://wordpress.org/support/users/nanacyrah/) * (@nanacyrah) * [3 years, 3 months ago](https://wordpress.org/support/topic/address-could-not-be-verified/#post-16326739) * 4 customers reported the same issue in the last 2 weeks. fortunately we have 2 payment options and clients use PayPal when square fail. we lost 1 client because of that. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 3 months ago](https://wordpress.org/support/topic/address-could-not-be-verified/#post-16326773) * Hi, * In order to help you to investigate much better, please share a copy of any fatal error log found under _WooCommerce > System Status > Logs_ (if any). * We’ll look forward to hearing from you. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Address Could Not Be Verified’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 7 replies * 5 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/address-could-not-be-verified/#post-16326773) * Status: resolved