Title: Admin Access
Last modified: July 20, 2017

---

# Admin Access

 *  Resolved [dblinks](https://wordpress.org/support/users/dblinks/)
 * (@dblinks)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/admin-access-17/)
 * I posted this on another thread but it disappeared and it said it looks like 
   I had already posted (weird glitch).
 * I’ll try again:
 * Sorry, you are not allowed to access this page.
 * When I tried to uninstall/re-install it did throw a php err but don’t think that’s
   the permissions problem. The table is there. I would like to know in phpmyadmin
   possibly to check the perms. What I see is below the err msg here.
 * 2017/07/20 12:06:48 [error] 6702#6702: *9655 FastCGI sent in stderr: “PHP message:
   WordPress database error Table ‘mydomain.wp_visitor_maps_wo’ doesn’t exist for
   query ALTER TABLE`wp_visitor_maps_wo`
    ADD INDEX nickname_time_last_click (`nickname`,`
   time_last_click`) made by activate_plugin, include_once(‘/plugins/visitor-maps/
   visitor-maps.php’), VisitorMaps->visitor_maps_upgrade_1″ while reading response
   header from upstream, client: 158.xxx.102.xxx, server: mydomain.com, request:“
   GET /wp-admin/plugins.php?_wpnonce=7af46f5f53&action=activate&plugin=visitor-
   maps/visitor-maps.php HTTP/1.1”, upstream: “fastcgi://unix:/var/run/ajenti-v-
   php7.0-fcgi-proudly-single-php7.0-fcgi-0.sock:”, host: “mydomain.com”, referrer:“
   [https://mydomain.com/wp-admin/plugin-install.php?s=visitor+maps&tab=search&type=term&#8221](https://mydomain.com/wp-admin/plugin-install.php?s=visitor+maps&tab=search&type=term&#8221);
 * `a:34:{s:7:"donated";s:1:"0";s:11:"active_time";s:1:"5";s:10:"track_time";s:2:"
   15";s:10:"store_days";s:2:"30";s:19:"hide_administrators";s:1:"0";s:21:"dashboard_permissions";
   s:14:"manage_options";s:13:"ips_to_ignore";s:0:"";s:14:"urls_to_ignore";s:18:"
   wp-slimstat-js.php";s:11:"time_format";s:5:"h:i a";s:15:"time_format_hms";s:6:"
   h:i:sa";s:16:"date_time_format";s:11:"m-d-Y h:i a";s:17:"geoip_date_format";s:
   11:"m-d-Y h:i a";s:9:"whois_url";s:35:"http://www.ip-adress.com/ip_tracer/";s:
   15:"whois_url_popup";s:1:"1";s:19:"enable_host_lookups";s:1:"1";s:22:"enable_location_plugin";
   s:1:"1";s:20:"enable_state_display";s:1:"1";s:9:"hide_bots";s:1:"0";s:12:"hide_console";
   s:1:"0";s:15:"combine_members";s:1:"0";s:21:"hide_text_on_worldmap";s:1:"0";s:
   24:"enable_visitor_map_hover";s:1:"0";s:22:"enable_users_map_hover";s:1:"0";s:
   18:"enable_blog_footer";s:1:"0";s:19:"enable_admin_footer";s:1:"1";s:19:"enable_records_page";
   s:1:"1";s:18:"enable_widget_link";s:1:"0";s:18:"enable_credit_link";s:1:"0";s:
   15:"enable_dash_map";s:1:"0";s:15:"enable_page_map";s:1:"0";s:10:"pins_limit";
   s:4:"2000";s:11:"default_map";s:1:"1";s:16:"default_map_time";s:2:"30";s:17:"
   default_map_units";s:4:"days";}`

Viewing 11 replies - 1 through 11 (of 11 total)

 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9341969)
 * Hi are you login in as an administrator? Did you try to disable all of your other
   plugins except this one then carried out another test?
 *  Thread Starter [dblinks](https://wordpress.org/support/users/dblinks/)
 * (@dblinks)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9343096)
 * Yes, all that and it still doesn’t give me access. We are top level admins logged
   in.
 * This site is on php7.0-fpm and NGINX. I have other sites with same setup where
   this is failing as well.
 *  Thread Starter [dblinks](https://wordpress.org/support/users/dblinks/)
 * (@dblinks)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9343098)
 * Yes, all that and it still doesn’t give me access. We are top level admins logged
   in.
 * This site is on php7.0-fpm and NGINX. I have other sites with same setup where
   this is failing as well.
 * After trying to access with all plugins deactivated I see no php errors, and 
   when I re-activated and tried to access Visitor Maps options still no errors.
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9343220)
 * Thank you for reporting back. You mention that your server is using NGINX, that
   might be the problem. The plugin developer will investigate further your issue.
 * Kind regards
 *  Thread Starter [dblinks](https://wordpress.org/support/users/dblinks/)
 * (@dblinks)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9343326)
 * No problems, but I’ve had NGINX for years, just maybe something in one of your
   updates lately that is the culprit.
 * It’s not a huge deal, but is nice to set up how long records are kept.
 * Great plugin used it for years as well.
 * stu
 *  [dacului](https://wordpress.org/support/users/dacului/)
 * (@dacului)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9363581)
 * I have the same related problem, but I haven’t NGINX. Just in the last two versions…
   I mentioned as I’m very glad about your plugin and your work and I try to use
   it without setting access. But please you to correct this in the new versions.
   Thank you very much.
 *  Thread Starter [dblinks](https://wordpress.org/support/users/dblinks/)
 * (@dblinks)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9363624)
 * oops wrong thread
    -  This reply was modified 8 years, 10 months ago by [dblinks](https://wordpress.org/support/users/dblinks/).
 *  [alperi](https://wordpress.org/support/users/alperi/)
 * (@alperi)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9365174)
 * I have that same problem. Do you have a solution? Thanks
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9368408)
 * [@alperi](https://wordpress.org/support/users/alperi/), have you tried accessing
   the settings in WordPress admin panel by going to **Settings -> Visitor Maps**?
 * The plugin developer is still looking into this issue.
 * Thank you
 *  [alperi](https://wordpress.org/support/users/alperi/)
 * (@alperi)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9368454)
 * [@mbrsolution](https://wordpress.org/support/users/mbrsolution/), I can access
   the settings section. Maybe there is a problem from ModSecurity or Comodo WAF
   but there is no problem with this error in the log records
    (I am sorry for my
   English)
 *  [alexlii](https://wordpress.org/support/users/alexlii/)
 * (@alexlii)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9416894)
 * same problem, I am using the plugin of user role editor ( [https://wordpress.org/plugins/user-role-editor/](https://wordpress.org/plugins/user-role-editor/))
   to check and I am sure my account has capability of setting plugins.
 * please check the screenshot:
 * [http://prntscr.com/g9iadl](http://prntscr.com/g9iadl)
 * I used in wordpress Mu, and only activated it in sub site.
 * Alex
    -  This reply was modified 8 years, 9 months ago by [alexlii](https://wordpress.org/support/users/alexlii/).

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Admin Access’ is closed to new replies.

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## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)

 * 11 replies
 * 5 participants
 * Last reply from: [alexlii](https://wordpress.org/support/users/alexlii/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/admin-access-17/#post-9416894)
 * Status: resolved