Title: Admin access Last modified: July 12, 2021 --- # Admin access * Resolved [unaod](https://wordpress.org/support/users/unaod/) * (@unaod) * [4 years, 11 months ago](https://wordpress.org/support/topic/admin-access-20/) * I had an admin account on this site. My data is on it, name and information. I am not in contact with the people who have the main admin account. I can still log in but I can’t remove my data. I dont want to contact the admin. The error“ This page isn’t workingwww.pranamind.co.uk is currently unable to handle this request. HTTP ERROR 500” is coming up when I try to edit to remove my details. I have tried reloading, clearing cache etc. Any help available for this, without having to contact the main admin? Happy to share my login with anyone who can help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fadmin-access-20%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [4 years, 11 months ago](https://wordpress.org/support/topic/admin-access-20/#post-14652920) * > Happy to share my login with anyone who can help. * Please don’t do that, it’s not allowed here: [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff) * > HTTP ERROR 500 * Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your Dashboard, try deactivating all plugins. If you don’t have access to your Dashboard, try [manually resetting your plugins](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)( no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause. * If that does not resolve the issue, try switching to the Twenty Twenty theme to rule-out a theme-specific issue. If you don’t have access to your Dashboard, access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/), or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue. * If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files. * If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time period. If you don’t have access to your server error log, ask your hosting provider to look for you. * Thread Starter [unaod](https://wordpress.org/support/users/unaod/) * (@unaod) * [4 years, 11 months ago](https://wordpress.org/support/topic/admin-access-20/#post-14653212) * Hi James, * I really appreciate that information thank you. I am not in contact with the administrators and do not wish to get in contact with them, I just want to remove my data from the “about us” section. Every menu I click on when I log in takes me to that error page, so I can’t apply any of the fixes you listed for me. * > “If you don’t have access to your server error log, ask your hosting provider > to look for you.” * Where could I get access to this? * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [4 years, 11 months ago](https://wordpress.org/support/topic/admin-access-20/#post-14653243) * Your site is hosted with One.com and you can reach their support at [https://help.one.com/hc/en-us](https://help.one.com/hc/en-us) * Thread Starter [unaod](https://wordpress.org/support/users/unaod/) * (@unaod) * [4 years, 11 months ago](https://wordpress.org/support/topic/admin-access-20/#post-14653260) * Hi James, thank you very much for that information, really appreciate it. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Admin access’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 4 replies * 2 participants * Last reply from: [unaod](https://wordpress.org/support/users/unaod/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/admin-access-20/#post-14653260) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics