Title: Admin cannot send reset link email
Last modified: November 2, 2021

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# Admin cannot send reset link email

 *  Resolved [designerken](https://wordpress.org/support/users/kcharity/)
 * (@kcharity)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/admin-cannot-send-reset-link-email/)
 * I have recaptcha toggled for the reset password form.
 * When logged in as an admin for a site, and on edit user screen, the send reset
   password link cannot send email because there is no re-captcha on the admin screen.
   I have to deselect the option for the reset password form so I can send a user
   a link via email. Then I turn it back on so that it is on the form on the front
   end.
    -  This topic was modified 4 years, 7 months ago by [designerken](https://wordpress.org/support/users/kcharity/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [robertabela](https://wordpress.org/support/users/robert681/)
 * (@robert681)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/admin-cannot-send-reset-link-email/#post-15037799)
 * Hello [@kcharity](https://wordpress.org/support/users/kcharity/)
 * Thank you for your message and for using our plugin.
 * I am sorry to read about your issue. I’ve just ran a quick test and I can confirm
   that the “Send Reset Link” in user profile pages works well and an email is sent,
   even when CAPTCHA is enabled on both Lost Password and Reset Password Form.
 * So we need to find out what could be causing this on your website. To start off
   with, can you please answer the below questions:
 * 1) Does this happen to any / all users or only specific users / users with a 
   specific role?
 * 2) Do you see any error or message when you click the Send Reset Link button?
 * 3) Can you install the plugin [Email-log](https://wordpress.org/plugins/email-log/)
   and check if an email is actually generated when the settings are on, and you
   reset a password?
 * Looking forward to hearing from you.
 *  Thread Starter [designerken](https://wordpress.org/support/users/kcharity/)
 * (@kcharity)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/admin-cannot-send-reset-link-email/#post-15038281)
 * 1) Does this happen to any / all users or only specific users / users with a 
   specific role?
 * We only have customers (woocommerce site) and it happens on all users when we
   are logged in as the admin and try to edit the user. Ironically there is NO recaptcha
   iframe on this page. But clicking the “Send Reset Link” button give is the error.
 * 2) Do you see any error or message when you click the Send Reset Link button?
 * Yes. ERROR: Please solve Captcha correctly
    I appears right above the button 
   after it is clicked.
 * 3) Can you install the plugin Email-log and check if an email is actually generated
   when the settings are on, and you reset a password?
 * Yes, already installed on this site. No email is sent. I have to disable your
   plug-in. Then I can send the email.
 *  Plugin Support [robertabela](https://wordpress.org/support/users/robert681/)
 * (@robert681)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/admin-cannot-send-reset-link-email/#post-15272036)
 * Hello [@kcharity](https://wordpress.org/support/users/kcharity/)
 * I am really sorry for the late reply on this. Somehow I missed the email notification.
 * Today we have just released update 7.0. You can read more about this release 
   in the [release notes](https://www.wpwhitesecurity.com/advanced-nocaptcha-recaptcha-renamed-captcha-4wp/).
 * Can you please upgrade to the latest version of the plugin and advise? Note: 
   in the latest update support for third party plugins is available only in the
   premium edition. Please email us so we can send you a free license key, since
   you’ve been using this feature when it was available in the free edition. You
   can send us an email at [support@wpwhitesecurity.com](https://wordpress.org/support/topic/admin-cannot-send-reset-link-email/support@wpwhitesecurity.com?output_format=md).
 * We look forward to hearing from you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Admin cannot send reset link email’ is closed to new replies.

 * ![](https://ps.w.org/advanced-nocaptcha-recaptcha/assets/icon-256x256.png?rev
   =2961544)
 * [CAPTCHA 4WP - Antispam CAPTCHA solution for WordPress](https://wordpress.org/plugins/advanced-nocaptcha-recaptcha/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/advanced-nocaptcha-recaptcha/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/advanced-nocaptcha-recaptcha/)
 * [Active Topics](https://wordpress.org/support/plugin/advanced-nocaptcha-recaptcha/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/advanced-nocaptcha-recaptcha/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [robertabela](https://wordpress.org/support/users/robert681/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/admin-cannot-send-reset-link-email/#post-15272036)
 * Status: resolved