Title: Admin level
Last modified: March 21, 2025

---

# Admin level

 *  Resolved [dragondefeu76](https://wordpress.org/support/users/dragondefeu76/)
 * (@dragondefeu76)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/admin-level-2/)
 * Hello,
    I have a question I haven’t been able to resolve. A plugin support person
   needs write access to certain plugin files on my server.I contacted my host and
   modified the write rules accordingly, allowing the person to modify the files
   they want to edit, and this from the WordPress back office using your plugin.
   But for some reason, I can do it, but not the support technician, even though
   they have an Administrator login (via a temporary login plugin).
 * Do you know why? Is there anything else I can do besides granting Administrator
   access?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fadmin-level-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [file manager support](https://wordpress.org/support/users/filemanagersupport/)
 * (@filemanagersupport)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/admin-level-2/#post-18383343)
 * Hello,
   The issue you’re facing is likely due to security measures we’ve implemented
   in WP File Manager. A temporary Administrator account created via a plugin may**
   not have full capabilities** like a manually created Administrator account. For
   security reasons, our plugin may restrict access for such users.
 * Since you have already modified the read-write permissions, you should be able
   to resolve this by **creating a new Administrator account manually** instead 
   of using a plugin. This will ensure the necessary permissions are granted properly.
 * Let us know if you need any further assistance!
 * Best,
   Awtar Shergill – Support Team
 *  Thread Starter [dragondefeu76](https://wordpress.org/support/users/dragondefeu76/)
 * (@dragondefeu76)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/admin-level-2/#post-18383373)
 * Thank you, but there’s one strange thing. I talked to my web host about this 
   problem, and they tested it (to see if the issue was related to write permissions
   or server access), and the host’s support team did indeed have write permissions
   via the same temporary connection plugin. In other words, under the same conditions(
   apparently…), the host’s support team had access to everything and could modify
   it, while the other team (for the other plugin) didn’t.
   That said, I’m going 
   to opt for creating an Admin account manually and checking with them. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Admin level’ is closed to new replies.

 * ![](https://ps.w.org/wp-file-manager/assets/icon-128x128.png?rev=2491299)
 * [File Manager](https://wordpress.org/plugins/wp-file-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-file-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-file-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-file-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-file-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-file-manager/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [dragondefeu76](https://wordpress.org/support/users/dragondefeu76/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/admin-level-2/#post-18383373)
 * Status: resolved