Hi,
Thanks for the screenshot. The front-end booking process will always notify both guest and admin(s). In your case, the email notification will be sent when the booking gets saved (“Pending”) as well as when the booking status changes to “Confirmed”, maybe because of a valid payment received. We confirm your current settings will always notify the guest and the administrator via email during the front-end booking process.
If you are not receiving the email notification as the administrator, then it may be possible that the sending operation for that email message is actually failing. This usually happens due to conflicting policies with your Mail Transport Agent (MTA) configured on WordPress and your hosting company.
Most of the times, sending an email message from a sender email address outside your domain will result into a failure, due to the fact that your MTA will refuse to deliver the email notification.
We suggest checking the very first configuration settings on the first tab of the page “Global – Configuration” in VikBooking. The “Sender Email Address” value should be set to an internal email address. If you used [email protected] then your mail service may refuse to deliver the email. It should rather be set to [email protected]. Sometimes, self email messages (sender email address equal to recipient email address, hence equal to “administrator email address”) may also be rejected, as well as when the sender email address is set to an unknown address.
If your customers are correctly receiving the email notifications, then the reason why the administrators are not getting notified is probably related to invalid sender/recipient settings. It is definitely not an issue to your WordPress global email settings.
We hope this helps!
The VikWP Team
