Title: Admin panel problem
Last modified: September 8, 2020

---

# Admin panel problem

 *  Resolved [petar777](https://wordpress.org/support/users/petar777/)
 * (@petar777)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/)
 * Hello there,
 * First of all – keep up the good work, this is a great addon which has much more
   options that any of its competitors. I am really amazed by all its functions.
 * I was able to create good popups which gave me high conversion rates.
 * However, today when I logged in the admin panel I found out that the “All popups”
   section in the admin panel doesn’t load up.
 * I read all the topics related to this problem and going to Settings > Permalinks
   and clicking Save doesn’t solve the issue.
 * When I checked the console I get these errors:
 *     ```
       admin_popups.js?ver=5.5.1:7 GET https://***.bg/wp-json/brave/v1/popups 403
       (anonymous) @ admin_popups.js?ver=5.5.1:7
       e.exports @ admin_popups.js?ver=5.5.1:7
       e.exports @ admin_popups.js?ver=5.5.1:23
       Promise.then (async)
       l.request @ admin_popups.js?ver=5.5.1:23
       n.forEach.l.<computed> @ admin_popups.js?ver=5.5.1:23
       (anonymous) @ admin_popups.js?ver=5.5.1:7
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       value @ admin_popups.js?ver=5.5.1:28
       Ti @ react-dom.min.js?ver=5.5.1:148
       unstable_runWithPriority @ react.min.js?ver=5.5.1:26
       Ma @ react-dom.min.js?ver=5.5.1:52
       Ia @ react-dom.min.js?ver=5.5.1:140
       Sb @ react-dom.min.js?ver=5.5.1:213
       wh @ react-dom.min.js?ver=5.5.1:160
       fd @ react-dom.min.js?ver=5.5.1:160
       (anonymous) @ react-dom.min.js?ver=5.5.1:163
       kh @ react-dom.min.js?ver=5.5.1:119
       id @ react-dom.min.js?ver=5.5.1:163
       render @ react-dom.min.js?ver=5.5.1:228
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       a @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       admin_popups.js?ver=5.5.1:7 GET https://***.bg/wp-json/brave/v1/wpdata?type=all 403
       (anonymous) @ admin_popups.js?ver=5.5.1:7
       e.exports @ admin_popups.js?ver=5.5.1:7
       e.exports @ admin_popups.js?ver=5.5.1:23
       Promise.then (async)
       l.request @ admin_popups.js?ver=5.5.1:23
       n.forEach.l.<computed> @ admin_popups.js?ver=5.5.1:23
       (anonymous) @ admin_popups.js?ver=5.5.1:7
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       value @ admin_popups.js?ver=5.5.1:28
       Ti @ react-dom.min.js?ver=5.5.1:148
       unstable_runWithPriority @ react.min.js?ver=5.5.1:26
       Ma @ react-dom.min.js?ver=5.5.1:52
       Ia @ react-dom.min.js?ver=5.5.1:140
       Sb @ react-dom.min.js?ver=5.5.1:213
       wh @ react-dom.min.js?ver=5.5.1:160
       fd @ react-dom.min.js?ver=5.5.1:160
       (anonymous) @ react-dom.min.js?ver=5.5.1:163
       kh @ react-dom.min.js?ver=5.5.1:119
       id @ react-dom.min.js?ver=5.5.1:163
       render @ react-dom.min.js?ver=5.5.1:228
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       a @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       admin_popups.js?ver=5.5.1:7 Uncaught (in promise) Error: Request failed with status code 403
           at e.exports (admin_popups.js?ver=5.5.1:7)
           at e.exports (admin_popups.js?ver=5.5.1:23)
           at XMLHttpRequest.m.onreadystatechange (admin_popups.js?ver=5.5.1:7)
       e.exports @ admin_popups.js?ver=5.5.1:7
       e.exports @ admin_popups.js?ver=5.5.1:23
       m.onreadystatechange @ admin_popups.js?ver=5.5.1:7
       Promise.then (async)
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       value @ admin_popups.js?ver=5.5.1:28
       Ti @ react-dom.min.js?ver=5.5.1:148
       unstable_runWithPriority @ react.min.js?ver=5.5.1:26
       Ma @ react-dom.min.js?ver=5.5.1:52
       Ia @ react-dom.min.js?ver=5.5.1:140
       Sb @ react-dom.min.js?ver=5.5.1:213
       wh @ react-dom.min.js?ver=5.5.1:160
       fd @ react-dom.min.js?ver=5.5.1:160
       (anonymous) @ react-dom.min.js?ver=5.5.1:163
       kh @ react-dom.min.js?ver=5.5.1:119
       id @ react-dom.min.js?ver=5.5.1:163
       render @ react-dom.min.js?ver=5.5.1:228
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       a @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       admin_popups.js?ver=5.5.1:7 Uncaught (in promise) Error: Request failed with status code 403
           at e.exports (admin_popups.js?ver=5.5.1:7)
           at e.exports (admin_popups.js?ver=5.5.1:23)
           at XMLHttpRequest.m.onreadystatechange (admin_popups.js?ver=5.5.1:7)
       e.exports @ admin_popups.js?ver=5.5.1:7
       e.exports @ admin_popups.js?ver=5.5.1:23
       m.onreadystatechange @ admin_popups.js?ver=5.5.1:7
       Promise.then (async)
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       value @ admin_popups.js?ver=5.5.1:28
       Ti @ react-dom.min.js?ver=5.5.1:148
       unstable_runWithPriority @ react.min.js?ver=5.5.1:26
       Ma @ react-dom.min.js?ver=5.5.1:52
       Ia @ react-dom.min.js?ver=5.5.1:140
       Sb @ react-dom.min.js?ver=5.5.1:213
       wh @ react-dom.min.js?ver=5.5.1:160
       fd @ react-dom.min.js?ver=5.5.1:160
       (anonymous) @ react-dom.min.js?ver=5.5.1:163
       kh @ react-dom.min.js?ver=5.5.1:119
       id @ react-dom.min.js?ver=5.5.1:163
       render @ react-dom.min.js?ver=5.5.1:228
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       a @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       admin_popups.js?ver=5.5.1:7 GET https://***.bg/wp-json/brave/v1/popups 403
       (anonymous) @ admin_popups.js?ver=5.5.1:7
       e.exports @ admin_popups.js?ver=5.5.1:7
       e.exports @ admin_popups.js?ver=5.5.1:23
       Promise.then (async)
       l.request @ admin_popups.js?ver=5.5.1:23
       n.forEach.l.<computed> @ admin_popups.js?ver=5.5.1:23
       (anonymous) @ admin_popups.js?ver=5.5.1:7
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       value @ admin_popups.js?ver=5.5.1:28
       Ti @ react-dom.min.js?ver=5.5.1:148
       unstable_runWithPriority @ react.min.js?ver=5.5.1:26
       Ma @ react-dom.min.js?ver=5.5.1:52
       Ia @ react-dom.min.js?ver=5.5.1:140
       Sb @ react-dom.min.js?ver=5.5.1:213
       wh @ react-dom.min.js?ver=5.5.1:160
       fd @ react-dom.min.js?ver=5.5.1:160
       (anonymous) @ react-dom.min.js?ver=5.5.1:163
       kh @ react-dom.min.js?ver=5.5.1:119
       id @ react-dom.min.js?ver=5.5.1:163
       render @ react-dom.min.js?ver=5.5.1:228
       (anonymous) @ admin_popups.js?ver=5.5.1:28
       a @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       (anonymous) @ admin_popups.js?ver=5.5.1:1
       admin_popups.js?ver=5.5.1:7 Uncaught (in promise) Error: Request failed with status code 403
           at e.exports (admin_popups.js?ver=5.5.1:7)
           at e.exports (admin_popups.js?ver=5.5.1:23)
           at XMLHttpRequest.m.onreadystatechange (admin_popups.js?ver=5.5.1:7)
       ```
   
 * Can you suggest a way to fix this problem?
 * All the best!

Viewing 15 replies - 1 through 15 (of 15 total)

 *  Plugin Author [Brave](https://wordpress.org/support/users/getbrave/)
 * (@getbrave)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13376879)
 * [@petar777](https://wordpress.org/support/users/petar777/) Brave uses WordPress’
   REST API functionalities which may sometime be blocked by outdated old security
   rules placed by your server. You can see this thread where the user has similar
   issues:
    [https://wordpress.org/support/topic/wp-rest-api-users-endpoint-returns-403-error/](https://wordpress.org/support/topic/wp-rest-api-users-endpoint-returns-403-error/)
 * What you should do now is ask your webhost why this link is being blocked by 
   your server: `https://***.bg/wp-json/brave/v1/popups`
 * Let us know your web host’s response.
 * Thanks
 *  Plugin Author [Brave](https://wordpress.org/support/users/getbrave/)
 * (@getbrave)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13398140)
 * [@petar777](https://wordpress.org/support/users/petar777/) Any update?
 *  [readysalted](https://wordpress.org/support/users/readysalted/)
 * (@readysalted)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13398696)
 * Working perfectly now, thank you!
 * One more thing I did want to ask was about the checkboxes on an email signup 
   popup. Each option has a field and a value but it doesn’t seem to be possible
   to actually check a box. Is this something I’m doing wrong?
 * Thanks again
 *  Plugin Author [Brave](https://wordpress.org/support/users/getbrave/)
 * (@getbrave)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13398978)
 * [@readysalted](https://wordpress.org/support/users/readysalted/) Can you please
   share your website address?
 *  [readysalted](https://wordpress.org/support/users/readysalted/)
 * (@readysalted)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13399044)
 * I can’t share the login to the development site but please see below screenshots.
   Hopefully they help.
 * [https://ibb.co/c1Fg70V](https://ibb.co/c1Fg70V)
    [https://ibb.co/82LVq61](https://ibb.co/82LVq61)
 * Thank you in advance!
 *  Plugin Author [Brave](https://wordpress.org/support/users/getbrave/)
 * (@getbrave)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13399172)
 * [@readysalted](https://wordpress.org/support/users/readysalted/) It will be hard
   to debug the issue without examining the live popup. Are you able to click the
   Form submit Button from the frontend?
 * Looks like your popup height is very small. Can you kindly make sure the height
   of the popup is more than `500px` or more to fit the form inside your popup. 
   You can click the “Eye” icon from the bottom left corner of the screen of the
   editor to disable the Overlay preview so you can see the height of popup.
 * Regards
 *  [readysalted](https://wordpress.org/support/users/readysalted/)
 * (@readysalted)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13399196)
 * Yes, I’m able to check the boxes when I’m editing it – but not in Preview mode
   or live on the site: [https://ibb.co/5T6XSWR](https://ibb.co/5T6XSWR)
 * It’s a full height and full width popup so I’m not sure what you mean about it
   being small; this is also the design the client wants.
 * Please do let me know if there’s a solution! Thanks again.
 *  Plugin Author [Brave](https://wordpress.org/support/users/getbrave/)
 * (@getbrave)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13399201)
 * [@readysalted](https://wordpress.org/support/users/readysalted/) So its not a
   height issue then. Are you able to click the Form submit Button from the frontend?
 *  [readysalted](https://wordpress.org/support/users/readysalted/)
 * (@readysalted)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13399214)
 * [@getbrave](https://wordpress.org/support/users/getbrave/) Yes I am – the form
   works fine on the frontend apart from the check boxes.
 *  Plugin Author [Brave](https://wordpress.org/support/users/getbrave/)
 * (@getbrave)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13399271)
 * Just checked on our installation and the checkboxes work fine..
 * Can you try with another browser and in incognito mode and see if the checkboxes
   work? Also let us know what browser you are currently using.
 * Thanks
 *  [readysalted](https://wordpress.org/support/users/readysalted/)
 * (@readysalted)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13399284)
 * I’m currently using Chrome but I just checked on both Safari and in incognito
   mode and I still can’t check any boxes on the frontend 🙁
 *  Plugin Author [Brave](https://wordpress.org/support/users/getbrave/)
 * (@getbrave)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13399293)
 * [@readysalted](https://wordpress.org/support/users/readysalted/) Maybe another
   plugin or theme is adding a css style that is making the checkboxes inaccessible.
   Did you try disabling all other plugins and switching the theme?
 *  Plugin Author [Brave](https://wordpress.org/support/users/getbrave/)
 * (@getbrave)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13411325)
 * [@readysalted](https://wordpress.org/support/users/readysalted/) Any update?
 *  [readysalted](https://wordpress.org/support/users/readysalted/)
 * (@readysalted)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13418205)
 * [@getbrave](https://wordpress.org/support/users/getbrave/) Still no luck unfortunately!
   Yes I have confirmed it’s not a plugin clash. Do you have any other suggestions
   please?
 *  Plugin Author [Brave](https://wordpress.org/support/users/getbrave/)
 * (@getbrave)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13418635)
 * [@readysalted](https://wordpress.org/support/users/readysalted/) Can you please
   let us know when you make the site live so we can examine the issue?
 * Also, open the popup in the editor and click layers panel from the bottom right
   corner of the page and make sure the form element is at the very top of the list,
   if its not, you can drag and move it to the top.
 * Thanks

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Admin panel problem’ is closed to new replies.

 * ![](https://ps.w.org/brave-popup-builder/assets/icon-256x256.gif?rev=2407788)
 * [Brave Popup Builder - Popup, Optins, Lead Generation, Survey & Interactive Content](https://wordpress.org/plugins/brave-popup-builder/)
 * [Support Threads](https://wordpress.org/support/plugin/brave-popup-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/brave-popup-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/brave-popup-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/brave-popup-builder/reviews/)

 * 15 replies
 * 3 participants
 * Last reply from: [Brave](https://wordpress.org/support/users/getbrave/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/admin-panel-problem-9/#post-13418635)
 * Status: resolved