Title: admin screen oddities
Last modified: April 14, 2023

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# admin screen oddities

 *  Resolved [e dev](https://wordpress.org/support/users/efishinsea/)
 * (@efishinsea)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/admin-screen-oddities/)
 * I have this plugin installed on one site on server A and server B, and the admin
   screen of your plugin is fine.
 * On one exact PROD copy of the site on server B, the admin screen only shows the‘
   save’ button on the “Custom Code’ tab, which also happens to show the message“
   You do not have sufficient permissions to edit plugins for this site.” despite
   being an admin.
 * Nothing within WordPress, content or server is different between the 2 copies
   of the site on the same server other than caching.
 * The Custom Code tab only shows the Save button:
 * ![](https://i0.wp.com/snipboard.io/SDYd8h.jpg?ssl=1)
 * and the License Key tab is completely blank:
 * ![](https://i0.wp.com/snipboard.io/1khOIu.jpg?resize=537%2C373&ssl=1)
 * and no JS errors (or PHP errors/warnings):
 * ![](https://i0.wp.com/snipboard.io/REs3SY.jpg?ssl=1)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [andrewsupport](https://wordpress.org/support/users/andrewsupport/)
 * (@andrewsupport)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/admin-screen-oddities/#post-16662636)
 * Hi,
 * Please check your permission to edit the plugins for the site where you faced
   the issue and try to reinstall the plugin. If reinstalling the plugin does not
   solve the problem, please complete the following steps in order to detect the
   problem and find its solution:
 * 1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty-
   Twenty) and check if the problem remains.
   2) Deactivate all of your plugins except
   the reCaptcha Plugin and also check if the problem is still present. If it is
   not, activate the plugins one by one, meanwhile checking, after which plugin 
   activation the problem appears again.3) Contact us back with information about
   the results.
 *  Thread Starter [e dev](https://wordpress.org/support/users/efishinsea/)
 * (@efishinsea)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/admin-screen-oddities/#post-16663106)
 * I’ve done all those things previously with no results. Despite the “You do not
   have sufficient permissions to edit plugins for this site.” warning, I can do
   anything I need to with all other plugins just fine. I’ve also tried resetting
   file permissions for the entire application, also with no results.
 * As mentioned, an *exact copy* of the site on the same hosting platform works 
   fine, so something must be corrupted with the install that is stuck in the database
   and not updating when the plugin is reinstalled.
 * What is also interesting is the setup nag banner never goes away either, so it
   must think it is not setup.
 * ![](https://i0.wp.com/snipboard.io/QpZr0L.jpg?ssl=1)
    -  This reply was modified 3 years, 1 month ago by [e dev](https://wordpress.org/support/users/efishinsea/).
 *  Plugin Support [andrewsupport](https://wordpress.org/support/users/andrewsupport/)
 * (@andrewsupport)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/admin-screen-oddities/#post-16667841)
 * Hi,
 * Could you please try to clean the cache on your site and try to reinstall the
   plugin one more time?
   If after this you still have the issue, we kindly ask you
   to contact us via our Help Center ([https://support.bestwebsoft.com/](https://support.bestwebsoft.com/)).
 *  Plugin Support [andrewsupport](https://wordpress.org/support/users/andrewsupport/)
 * (@andrewsupport)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/admin-screen-oddities/#post-16713331)
 * Hi, Since there is no reply from you, we consider this topic as resolved. We 
   hope you’ve found the solution. Have a nice day.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘admin screen oddities’ is closed to new replies.

 * ![](https://ps.w.org/google-captcha/assets/icon-256x256.gif?rev=2565249)
 * [reCaptcha by BestWebSoft](https://wordpress.org/plugins/google-captcha/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-captcha/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-captcha/)
 * [Active Topics](https://wordpress.org/support/plugin/google-captcha/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-captcha/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-captcha/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [andrewsupport](https://wordpress.org/support/users/andrewsupport/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/admin-screen-oddities/#post-16713331)
 * Status: resolved