Title: Admin Support Needed
Last modified: January 10, 2025

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# Admin Support Needed

 *  Resolved [ericallixrogers](https://wordpress.org/support/users/ericallixrogers/)
 * (@ericallixrogers)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/admin-support-needed-2/)
 * I am experiencing recurring problems with the Constant Contact Forms plugin. 
   A couple of days ago new sign-ups began to fail. I was able to resolve the issue
   by uninstalling and reinstalling the plugin, and it worked for a day or so, but
   today WordPress shows me an error when I log in and instructed me to open a ticket
   here. This is the complete contents of the debug log at this moment:
 * [2025-01-10T16:57:50.193392+00:00] API.INFO: ConstantContact_API::get_lists:335
   unauthorized: Unauthorized [] []
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fadmin-support-needed-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/admin-support-needed-2/#post-18237189)
 * You’re going to need to manually perform a reconnect to the account. In our plugin’s
   submenu, you should see either a “Connect Now” or “Disconnect” option.
 * You’ll want to visit the item shown, they’re the same page, different label based
   on status, and perform a fresh connection like done when originally done from
   a version 2.x upgrade.
 * Once re-connected, you should be good again, however if it keeps returning regularly
   afterwards, there may be errors occurring somewhere preventing the plugin from
   self managing API credentials/access token renewals successfully.
 *  Thread Starter [ericallixrogers](https://wordpress.org/support/users/ericallixrogers/)
 * (@ericallixrogers)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/admin-support-needed-2/#post-18237472)
 * Disconnecting and reconnecting worked this time. It did NOT work when the form
   ceased functioning two days ago, however. I will post again in this thread if
   it stops working again in the next few days. Thanks!
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/admin-support-needed-2/#post-18237588)
 * Sounds good.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Admin Support Needed’ is closed to new replies.

 * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825)
 * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/admin-support-needed-2/#post-18237588)
 * Status: resolved