Sorry to hear about the wrong gravatar showing up.
I was able to find the gravatar profile connected to David, but was not able to find a profile tied to the acorn symbol: https://en.gravatar.com/13655ab12329ccc5eb463c2b09c7b770
One place to get more info on gravatars that are associated with an email is with this tool: https://en.gravatar.com/site/check/
If it was recently updated I have read that it may take some time for the cache to catch up.
A helpful place to continue troubleshooting the issue: https://wordpress.com/support/gravatars/
Lastly I did see an older post that may be relevant to this issue as well: https://wordpress.stackexchange.com/questions/178220/wrong-gravatar-showing-up
Hi Jonathan,
The issue I’m trying to figure out is why Craig’s custom avatar which was uploaded to his user settings on the back end is not showing up in the comments. My gravitar is fine, but I’d like to know how to get Craig’s avatar to show up in the comments. His shows up on the Author block in the post, and next to his id in the User listings on the back end, so it does work, but doesn’t show up on the comments as his avatar. His avatar is not a Gravitar.
Hi @davidborrink you may try connecting Craig’s email to gravatar as it appears you have it enabled on your site.
The reason why the backend profile may not be showing up is because he was commenting on the front end and not as a back end author.
I did see a helpful article from Hubspot that helps shed more light on this:
https://blog.hubspot.com/website/gravatar-use-wordpress
Here are some additional resources that can further help diagnose the issue as well as set up his email with a gravatar.
https://wordpress.com/support/gravatars/
How to Use Gravatars
http://en.gravatar.com/site/implement/
(@davidborrink)
4 years, 8 months ago
One of our admin avatars are not showing up on comments. We have a default custom avatar setup for comments for the site if people do not have a custom avatar like a Gravitar, and our one admin has a custom avatar set in the User settings, but the custom site avatar (an acorn) is shown next to his name (Craig) in comments. My custom gravitar shows up next to my test comment down below (David). His avatar shows up in the dashboard next to his name in the Users listings and in the author block on posts (a garden photo which you can see at the end of the post). We want his avatar to show up in the comments.
Here is the function code I have on the site to have a custom avatar for all users without avatars. Could someone give me some advice on what we might or might not be doing wrong. The fact my gravitar shows up shows that a custom avatar should work.
Theme is Mai Lifestyle.
The page I need help with: [log in to see the link]