• dear
    request to change my Administration Email Address from 5 days ago but still pending and no confirmation email received till now
    please support

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hey Mohamed,

    Sorry to read you’re having trouble with that. Those email normally come through pretty much straight away. I can think of a few things that could be causing this. Would you be able to check them?

    1. Did you spell the new admin email address correctly?
    2. Are you receiving other emails normally on your email account?

    Also (3), we can check if your site is sending out emails correctly. I’ve filled in the contact form that pops up when you click the blue contact button at the bottom tight of your homepage. Does that come through to you?

    If you would be able to answer these questions that would be a good first step to troubleshoot this issue.

    Thank you 🙂

    • This reply was modified 5 years, 8 months ago by Dave. Reason: typo
    Thread Starter mohamedsaaed

    (@mohamedsaaed)

    hey Dave
    hope you doing well ..first thanks for your interest
    i checked all steps and do troubleshooting and there is no problem from my side
    appreciate your support..

    Thread Starter mohamedsaaed

    (@mohamedsaaed)

    dear
    hope you are doing well

    any update.. my transaction still pending

    I have the same situation on my site http://www.cyberlifetutors.com/ . I can send and receive email at the both the current admin email account and the desired new admin email account. Addresses are spelled correctly.

    Any others suggestions? Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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