Title: advanced-cache.php and cache-phase1.php issue
Last modified: August 30, 2016

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# advanced-cache.php and cache-phase1.php issue

 *  [lauralsweet](https://wordpress.org/support/users/lauralsweet/)
 * (@lauralsweet)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/advanced-cachephp-and-cache-phase1php-issue/)
 * I don’t know if anyone can help, but I certainly hope so because iPower support
   has been trying for 36 hours and cannot fix it.
 * Let em start by saying that long ago I installed the WP Super Cache but it was
   causing problems so I deactivated it.
 * My blog [http://www.ifitshipitshere.com](http://www.ifitshipitshere.com) was 
   running just fine for months.
 * Then I changed the preferred domain via google webmaster tools to include the
   www. Now, that may not be the cause of my problem, but I just want to explain
   the steps.
 * For some reason, briefly after that my blog had a weird re-direct loop where 
   the admin log in wouldn’t work and kept redirecting me to an install page.
 * Any visitors to the site were receiving the following message:”The page isn’t
   redirecting properly”
 * One of your nice moderators told me that he found this error on page 2:
    [User‘
   testing_1’ has exceeded the ‘max_questions’ resource (current value: 75000)]
 * Then I logged in via iPower and deactivated plug-ins to see if I could figure
   out what went wrong. I spoke with them, told them about the queries problem and
   what your moderator said and they told me I needed more SQL server space.
 * Not only did that not work, but now this keeps appearing:
 * Warning: include_once(/hermes/bosoraweb181/b2117/ipw.ifitship/public_html/blog/
   wp-content/plugins/wp-super-cache/wp-cache-phase1.php): failed to open stream:
   No such file or directory in /hermes/bosoraweb181/b2117/ipw.ifitship/public_html/
   blog/wp-content/advanced-cache.php on line 10 Warning: include_once(): Failed
   opening ‘/hermes/bosoraweb181/b2117/ipw.ifitship/public_html/blog/wp-content/
   plugins/wp-super-cache/wp-cache-phase1.php’ for inclusion (include_path=’.:/usr/
   local/lib/php-5.3.29-amd64/lib/php’) in /hermes/bosoraweb181/b2117/ipw.ifitship/
   public_html/blog/wp-content/advanced-cache.php on line 10
 * When checking my folders via my host, iPower, there is an empty folder named 
   supercache in the cache folder in the wp-content folder in my blog folder in 
   my public_html folder.
 * There also seems to be a wp-super-cache folder in my plugins folder which has
   the advanced-cache.php in there and a wp-cache-phase1.php in there, along with
   others.
 * Are these in the wrong place? Even though the plug-in is deactivated it sounds
   as though the site is looking for those.
 * Is it an htaccess issue?
 * I am not at all a computer whiz. But clearly neither is tech support at iPower.
 * Can anyone please tell me if these WP Super Cache files need to be moved and 
   to where?
 * Please help, my site has been inaccessible for two days and it’s killing my traffic,
   ranking and business.
 * Laura 🙂
 * Thanks soooooo much!
 * [https://wordpress.org/plugins/wp-super-cache/](https://wordpress.org/plugins/wp-super-cache/)

The topic ‘advanced-cache.php and cache-phase1.php issue’ is closed to new replies.

 * ![](https://ps.w.org/wp-super-cache/assets/icon-256x256.png?rev=3506220)
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## Tags

 * [advanced-cache.php](https://wordpress.org/support/topic-tag/advanced-cache-php/)

 * 0 replies
 * 1 participant
 * Last reply from: [lauralsweet](https://wordpress.org/support/users/lauralsweet/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/advanced-cachephp-and-cache-phase1php-issue/)
 * Status: not resolved