Hi @webgirlfl!
Affiliate programs aren’t a core function of the WooCommerce plugin. It is most likely that you are using a plugin for that.
If you are referring to the Affiliate Program for WooCommerce plugin, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
We will be able to help you further there.
Cheers!
Did that! Haven’t got any support back. 3 tickets. lol
Hi there,
It could be that emails ended up in your spam or marketing folders. Can you check there?
If you’re still not getting emails from us can you share the ticket ID and a link to the plugin you’re using so we can be sure it’s actually a paid extension from the marketplace?
Thanks.
It is a paid extension and this is the two ticket numbers that I can find
4546
4535
No spam in folders. got a generic reponse
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This reply was modified 4 years, 5 months ago by
webgirlfl.
Hi there,
Thank you for sending over the ticket IDs.
As previously requested can you also send the link to the paid extension that you’re using?
Thank you in advance.
I have put in a 4th ticket. Ticket ID: 4570 .. I do get all of the replies. This has been going on since December 15th. I have heard nothing and have paid $149 for this plugin. horrible support!!!!
Hi @webgirlfl,
We really appreciate your patience.
Your support request has been submitted directly to the vendor. We’ll go ahead and get now in touch with StoreApps, so they can get back to you as quickly as possible.
