Title: Agent response timeout
Last modified: August 27, 2021

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# Agent response timeout

 *  [projecta](https://wordpress.org/support/users/projecta/)
 * (@projecta)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/agent-response-timeout/)
 * As an Agent, I would like to extend the time I have to finish a Reply before 
   the form field is cleared, so I can better serve our customers and not have to
   reenter my reply.
 * When an agent starts a reply to a ticket, it doesn’t hold text entered for very
   long. e.g. If you start a reply and then come back in X minutes to finish it,
   when you click Submit Reply it completely clears the form and you lose your entered
   text. I have not figured out the exact expiration time yet.

The topic ‘Agent response timeout’ is closed to new replies.

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## Tags

 * [timeout](https://wordpress.org/support/topic-tag/timeout/)

 * 0 replies
 * 1 participant
 * Last reply from: [projecta](https://wordpress.org/support/users/projecta/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/agent-response-timeout/)
 * Status: not resolved