Hi there,
If it matters, I have “show support button on homepage” disabled
No it doesn’t matter here.
Please fix the runtime JS errors on your site. We can see there are 2 runtime errors available below:
"NetworkError: 404 Not Found - http://50-87-187-27.unifiedlayer.com/dz1/source/plugin/mo_weibo_dzx/mo_weibo_dzx.js"
ReferenceError: mo_weibo is not defined
Once runtime JS erros fixed, it will work as expected.
Any idea how to check what is using/calling that script ?
I checked our source code and cannot find any reference to that script
I have actually found the script/plugin causing it and contacted its support to fix the not found/exception error, in meantime is there anyway to fix the plugin breaking due to that error ?
We use a lot of plugins on the site and no other plugin is broken due to that particular problem
Okay I removed the chatbox script (which was causing that error) and it has still not fixed the problem, so can confirm its not that JS runtime error causing that problem.
As mentioned, had been using the plugin as it is with other plugins since months, the only change I made was use CDN and setup some minification.
I have tried excluding the plugin’s folder from CDN and removing minification but doesn’t solve the problem
Okey, Thanks for getting back.
We can see that these images are having display:none inline css in our code, but your theme may be doing something to it so that we can not see that included in source. Please try below solution:
Please go to Support Plus > Settings > Custom CSS and insert below css:
#wpsp_front_popup_close_btn, #wpsp_front_popup_loading_img {
display:none;
}
Thanks, that fixed it
If it was due to this missing CSS, chances are problem was caused by it being removed by minification most probably, but as to why , I have no idea about that.
Really appreciate the support.
Hi there,
Glad to know that issue is been fixed.
Please share your review on this link to help us reach more people and improve the product further.
Hello,
I am replying to this post itself for a small problem rather than create a new post.
I switched from HTTP to HTTPS today (SSL) and there are 2 CSS files which are not loading over HTTPS automatically, are their location/URL hard coded in HTTP by any chance ?
/wp-support-plus-responsive-ticket-system/asset/lib/ckeditor/contents.css?t=F969
and
/wp-support-plus-responsive-ticket-system/asset/lib/ckeditor/skins/moono/editor.css?t=F969
