All labels disappear

Resolved rodrigok
(@rodrigok)

3 years, 11 months ago

The plugin works very well except when we change the page in the footer because it adds up all the labels.
To reappear, you need to refresh the page.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author ILLID
(@mihail-barinov)

3 years, 11 months ago

Hi,

I refreshed a page for several times but still was not able to reproduce the issue. Maybe you can record a small video with this problem?

Regards

Thread Starter rodrigok
(@rodrigok)

3 years, 11 months ago

Recorded video showing when I change pages it disappears and after I press f5 it comes back.
Using the filter also disappears the labels

https://www.dropbox.com/s/41onc09r9nox5vs/Macaquinho%20Ciclismo%20Feminino%20%E2%8B%86%20Cole%C3%A7%C3%A3o%20Primavera_Ver%C3%A3o%202021%20-%20Google%20Chrome%202022-06-29%2009-10-14.mp4?dl=0

Plugin Author ILLID
(@mihail-barinov)

3 years, 11 months ago

So, as I understand, the problem appears only when you are using page pagination.

I see that new products loads via ajax. Maybe your theme or products grid on this page has some option to disable this ajax pagination and use just standard one?

Regards

Thread Starter rodrigok
(@rodrigok)

3 years, 11 months ago

I use one of the most popular themes that is Flatsome and it doesn’t have this option to disable ajax on the products page.
Labels also don’t work when I use the filter

Plugin Author ILLID
(@mihail-barinov)

3 years, 11 months ago

Try following – go to the filter plugins settings page -> AJAX tab and disable ‘Use ajax’ option.

Thread Starter rodrigok
(@rodrigok)

3 years, 11 months ago

Very happy with the result, I disabled Ajax in the filter plugin options and now all the labels appear.
Thank you so much for the excellent support

Viewing 6 replies - 1 through 6 (of 6 total)

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