Title: always Uncategorized Last modified: January 26, 2021 --- # always Uncategorized * Resolved Anonymous User 14018805 * (@anonymized-14018805) * [5 years, 4 months ago](https://wordpress.org/support/topic/always-uncategorized/) * Hello, when I drag and drop an image to a correspondent folder the image remains as uncategorized…why? * thanks Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Ninja Team](https://wordpress.org/support/users/ninjateam/) * (@ninjateam) * [5 years, 4 months ago](https://wordpress.org/support/topic/always-uncategorized/#post-13973308) * Hi @blackster000 , * There seems something went wrong, please try: * – Clear both server and browser cache. * – Deactivating all plugins but leave only FileBird – if the issue is solved then it means the problem is from an external plugin, then you can activate them one by one to detect the exact one causing the issue. * Let us know the update please. * Cheers! * [Oleskii Kaliuzhnyi](https://wordpress.org/support/users/alexeyk/) * (@alexeyk) * [5 years, 4 months ago](https://wordpress.org/support/topic/always-uncategorized/#post-13976650) * Hi, Same issue. Suddenly just stoped adding files to the folders. * – Updated to the last plugin version – Cleared both server and browser cache.– All plugins deactivated and using default wp theme. * What issues can cause tihs problems? * Plugin Support [Bruce](https://wordpress.org/support/users/ninjateamwp/) * (@ninjateamwp) * [5 years, 4 months ago](https://wordpress.org/support/topic/always-uncategorized/#post-13976769) * Hi [@alexeyk](https://wordpress.org/support/users/alexeyk/) and @blackster000, * I just checked this case on my site with the latest FileBird version installed but I do not see this issue, please see my screencast: * [https://drive.google.com/file/d/1Jo6E6yrUx1bRUQWvurVi-ayQWMCEMBfj/view?usp=drivesdk](https://drive.google.com/file/d/1Jo6E6yrUx1bRUQWvurVi-ayQWMCEMBfj/view?usp=drivesdk) * However, we will be able to know what is going on at yours soon, just schedule a Team check with our developers here: * [ninjateam.wp@gmail.com](https://wordpress.org/support/topic/always-uncategorized/ninjateam.wp@gmail.com?output_format=md) * Thank you. * Kind regards, -Bruce- * [Oleskii Kaliuzhnyi](https://wordpress.org/support/users/alexeyk/) * (@alexeyk) * [5 years, 4 months ago](https://wordpress.org/support/topic/always-uncategorized/#post-13977019) * Hi Bruce, * Fresh install works on my side too, but I need to fix issue on my current website. * Maybe you can recomend a list what can I check to solve this issue? * Thread Starter Anonymous User 14018805 * (@anonymized-14018805) * [5 years, 4 months ago](https://wordpress.org/support/topic/always-uncategorized/#post-13977214) * Thanks for your willingness Bruce! I will send an email to the developers * Plugin Support [Bruce](https://wordpress.org/support/users/ninjateamwp/) * (@ninjateamwp) * [5 years, 4 months ago](https://wordpress.org/support/topic/always-uncategorized/#post-13977403) * Hi [@alexeyk](https://wordpress.org/support/users/alexeyk/) , * Do not worry much! Like I said before, please contact our developers for a scheduled Team check. Thanks a lot. * Kind regards, -Bruce- * Plugin Support [Bruce](https://wordpress.org/support/users/ninjateamwp/) * (@ninjateamwp) * [5 years, 4 months ago](https://wordpress.org/support/topic/always-uncategorized/#post-13980206) * Hi [@alexeyk](https://wordpress.org/support/users/alexeyk/) , * The issue was fixed for @blackster000 via our Team check, where we had discovered a certain conflict between FielBird and one “picu plugin”, also next coming update of FileBird would be compatible with that plugin. * You could also schedule a Team check with us to have our developers take a look at what might be causing the issue on your site unless you also have this plugin“ picu” installed? * Thank you. * Kind regards, -Bruce- * [Claudio Rimann](https://wordpress.org/support/users/pandulu/) * (@pandulu) * [5 years, 4 months ago](https://wordpress.org/support/topic/always-uncategorized/#post-13985269) * Hey there * I’m one of the authors of picu. If there’s anything we can check or change from our side to fix this, let us know. We’re happy to help! * Best Claudio * Plugin Support [Bruce](https://wordpress.org/support/users/ninjateamwp/) * (@ninjateamwp) * [5 years, 4 months ago](https://wordpress.org/support/topic/always-uncategorized/#post-13985401) * Hi [@pandulu](https://wordpress.org/support/users/pandulu/) , * Thank you for jumping in on this thread 😉 * You can access our source in includes/Controller/Folder.php find the function name: “ajaxQueryAttachmentsArgs” * as you see we are using filter “ajax_query_attachments_args” which conflicts with your action “pre_get_posts” * Methods process for this hook is “picu_exclude_collection_images_from_library”. * So we have removed your hook before doing the filter, here is the code we added, which seems to work well: * [https://drive.google.com/file/d/1mqE2eSYLJW4cG2rL1iHP2wkwanGsBpnD/view?usp=drivesdk](https://drive.google.com/file/d/1mqE2eSYLJW4cG2rL1iHP2wkwanGsBpnD/view?usp=drivesdk) * But, if you have a better idea you can suggest to us, please. * Thank you. * Kind regards, -Bruce- Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘always Uncategorized’ is closed to new replies. * ![](https://ps.w.org/filebird/assets/icon-128x128.gif?rev=2299145) * [FileBird - WordPress Media Library Folders & File Manager](https://wordpress.org/plugins/filebird/) * [Frequently Asked Questions](https://wordpress.org/plugins/filebird/#faq) * [Support Threads](https://wordpress.org/support/plugin/filebird/) * [Active Topics](https://wordpress.org/support/plugin/filebird/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/filebird/unresolved/) * [Reviews](https://wordpress.org/support/plugin/filebird/reviews/) * 9 replies * 5 participants * Last reply from: [Bruce](https://wordpress.org/support/users/ninjateamwp/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/always-uncategorized/#post-13985401) * Status: resolved