Title: An error occurred while loading data Last modified: May 1, 2024 --- # An error occurred while loading data * Resolved [Türkiye SEO](https://wordpress.org/support/users/tatilpanosu/) * (@tatilpanosu) * [2 years, 1 month ago](https://wordpress.org/support/topic/an-error-occurred-while-loading-data/) * Hi, * Our site Turksem.com sitekit plugin constantly gives the following error. * “An error occurred while loading data” * Another error I encountered is; * “There are data errors in the Analytics module” * I would be glad if you help. * Redgards Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [2 years, 1 month ago](https://wordpress.org/support/topic/an-error-occurred-while-loading-data/#post-17726202) * Thanks for reaching out [@tatilpanosu](https://wordpress.org/support/users/tatilpanosu/). So we can determine more on this, please share the following: 1. Your[ Site Health information](https://i.imgur.com/Rtkmsba.png). You can[ use this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/) to share privately if preferred.   2. Do you see these on all Analytics, such as within your Key Metrics widgets, or only on some? If this occurs speciailly on particular widgets, please share the title or a description of this. Alternatively, you may wish to share a screenshot of these errors. You can use a service such as[ Imgur](https://imgur.com) or [ Jumpshare](https://jumpshare.com) to share a screenshot, while using the form above to share this privately. * Let me know if you have any questions with the above. * Thread Starter [Türkiye SEO](https://wordpress.org/support/users/tatilpanosu/) * (@tatilpanosu) * [2 years, 1 month ago](https://wordpress.org/support/topic/an-error-occurred-while-loading-data/#post-17726888) * > [Turksem.com Site Healt](https://imgur.com/a/nWRE0l4) * Site health is good. I think I need to correct the errors here. Thanks for your help. * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [2 years, 1 month ago](https://wordpress.org/support/topic/an-error-occurred-while-loading-data/#post-17728032) * Appreciate you sharing your Site Health status [@tatilpanosu](https://wordpress.org/support/users/tatilpanosu/). Unfortunately what you kindly shared is a screenshot of your Site Health status, and not your full Site Health information ([Tools > Site Health > info > Copy site info to clipboard](https://i.imgur.com/Rtkmsba.png)). This is what we require in order to determine more on the error you’re facing. * It would also be great to know if the error you’re facing is coming from one or more Key Metrics on your Site Kit dashboard, as I suspect they are. If so, this may be due to missing custom dimensions. You can solve this via the following: 1. Click on the “Change metrics” option from your Site Kit dashboard 2. Deselect the “Most popular products by pageviews” metric 3. Click on the “Apply changes” button 4. You will see on your Site Kit dashboard that this tile no longer exists. Click on the “Change metrics” link once more 5. Select the “Most popular products by pageviews” metric once more. You will see [a notice that your Analytics property will be updated](https://i.imgur.com/75Bdjbd.png). 6. Click on the “Apply changes” button 7. You may see the Data loading failed error once more, but please wait an hour as we cache responses. 8. Wait some time before visiting your Site Kit dashboard once more, checking for the same error once more. * Let me know how you get on with the above. * Thread Starter [Türkiye SEO](https://wordpress.org/support/users/tatilpanosu/) * (@tatilpanosu) * [2 years, 1 month ago](https://wordpress.org/support/topic/an-error-occurred-while-loading-data/#post-17728831) * ```wp-block-code ` wp-core version: 6.5.2 site_language: tr_TR user_language: tr_TR timezone: Europe/Istanbul permalink: /%postname% https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 1 dotorg_communication: true wp-paths-sizes wordpress_path: /home/turksemc/public_html wordpress_size: loading… uploads_path: /home/turksemc/public_html/wp-content/uploads uploads_size: loading… themes_path: /home/turksemc/public_html/wp-content/themes themes_size: loading… plugins_path: /home/turksemc/public_html/wp-content/plugins plugins_size: loading… database_size: loading… total_size: loading… wp-dropins (1) advanced-cache.php: true wp-active-theme image_editor: WP_Image_Editor_GD imagick_module_version: Kullanılamaz imagemagick_version: Kullanılamaz imagick_version: Kullanılamaz file_uploads: 1 post_max_size: 64M upload_max_filesize: 120M max_effective_size: 64 MB max_file_uploads: 20 gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: unknown wp-server server_architecture: Linux 4.18.0-305.19.1.lve.el8.x86_64 x86_64 httpd_software: LiteSpeed php_version: 8.2.5 64bit php_sapi: litespeed max_input_variables: 10000 time_limit: 3000 memory_limit: 256M max_input_time: 600 upload_max_filesize: 120M php_post_max_size: 64M curl_version: 7.61.1 OpenSSL/1.1.1k suhosin: false imagick_availability: false pretty_permalinks: true htaccess_extra_rules: true current: 2024-05-02T14:28:06+00:00 utc-time: Thursday, 02-May-24 14:28:06 UTC server-time: 2024-05-02T17:28:04+03:00 wp-database extension: mysqli server_version: 8.0.32 client_version: mysqlnd 8.2.5 max_allowed_packet: 1073741824 max_connections: 500 wp-constants WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/turksemc/public_html/wp-content WP_PLUGIN_DIR: /home/turksemc/public_html/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Tanımlanmamış WP_DEVELOPMENT_MODE: undefined DB_CHARSET: utf8mb4 DB_COLLATE: undefined wp-filesystem wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable google-site-kit version: 1.125.0 php_version: 8.2.5 wp_version: 6.5.2 reference_url: https://www.turksem.com amp_mode: secondary site_status: not-connected user_status: not authenticated verification_status: verified-non-site-kit connected_user_count: 1 active_modules: site-verification, search-console, analytics-4, pagespeed-insights, tagmanager recoverable_modules: none required_scopes: openid: ✅ https://www.googleapis.com/auth/userinfo.profile: ✅ https://www.googleapis.com/auth/userinfo.email: ✅ https://www.googleapis.com/auth/siteverification: ✅ https://www.googleapis.com/auth/webmasters: ✅ https://www.googleapis.com/auth/analytics.readonly: ✅ https://www.googleapis.com/auth/tagmanager.readonly: ✅ capabilities: googlesitekit_authenticate: ✅ googlesitekit_setup: ✅ googlesitekit_view_posts_insights: ⭕ googlesitekit_view_dashboard: ⭕ googlesitekit_manage_options: ⭕ googlesitekit_update_plugins: ⭕ googlesitekit_view_splash: ✅ googlesitekit_view_authenticated_dashboard: ⭕ googlesitekit_view_wp_dashboard_widget: ⭕ googlesitekit_view_admin_bar_menu: ⭕ googlesitekit_view_shared_dashboard: ⭕ googlesitekit_read_shared_module_data::["search-console"]: ⭕ googlesitekit_read_shared_module_data::["analytics-4"]: ⭕ googlesitekit_read_shared_module_data::["pagespeed-insights"]: ⭕ googlesitekit_manage_module_sharing_options::["search-console"]: ⭕ googlesitekit_manage_module_sharing_options::["analytics-4"]: ⭕ googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ⭕ googlesitekit_delegate_module_sharing_management::["search-console"]: ⭕ googlesitekit_delegate_module_sharing_management::["analytics-4"]: ⭕ googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ⭕ enabled_features: adsModule: ✅ audienceSegmentation: ⭕ conversionInfra: ⭕ gm3Components: ⭕ consent_mode: disabled consent_api: not-detected search-console_shared_roles: none search-console_management: owner analytics-4_shared_roles: none analytics-4_management: owner pagespeed-insights_shared_roles: none pagespeed-insights_management: all_admins search_console_property: https://www.turksem.com/ analytics_4_account_id: 2523••••• analytics_4_property_id: 3468203•• analytics_4_web_data_stream_id: 4361•••••• analytics_4_measurement_id: G-L9•••••••• analytics_4_use_snippet: yes analytics_4_ads_conversion_id: none analytics_4_available_custom_dimensions: none analytics_4_ads_linked: false analytics_4_ads_linked_last_synced_at: undefined tagmanager_account_id: 6066•••••• tagmanager_container_id: GTM-MZM•••• tagmanager_amp_container_id: GTM-KJS•••• tagmanager_use_snippet: yes wp_mail_smtp version: 4.0.1 license_key_type: lite debug: Hiçbir hata ayıklama bildirimi bulunamadı. lite_install_date: Kas 3, 2022 @ 11:33pm amp_wp amp_slug_query_var: amp amp_slug_defined_late: false amp_mode_enabled: reader amp_reader_theme: gridbox amp_templates_enabled: post, is_singular, is_front_page, is_home, is_archive, is_author, is_date, is_search, is_404, is_category, is_tag, is_tax[documentation_category], is_tax[project_category], is_tax[faq_cat], is_tax[portfolio_tags], is_post_type_archive[sp_faq], is_post_type_archive[portfolio], is_post_type_archive[documentation] amp_serve_all_templates: true amp_css_transient_caching_disabled: false amp_css_transient_caching_threshold: 5000 transients per day amp_css_transient_caching_sampling_range: 14 days amp_css_transient_caching_transient_count: 306 amp_css_transient_caching_time_series: 20240423: 31 20240424: 110 20240425: 137 20240426: 206 20240427: 209 20240428: 216 20240429: 223 20240502: 229 amp_libxml_version: 2.10.4 ``` * Hello, this is the data you requested for [Turksem.com](https://www.turksem.com). I hope there is no data that will be a security breach 🙂 * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [2 years, 1 month ago](https://wordpress.org/support/topic/an-error-occurred-while-loading-data/#post-17728859) * Appreciate you sharing the additional information [@tatilpanosu](https://wordpress.org/support/users/tatilpanosu/), and certainly there will be no security breach, the information is safe to share. Now that I have already viewed the information, feel free to edit and remove if you wish. * To resolve your issue, can you follow the steps below? I saw this in particular as I can see there is a `analytics_4_available_custom_dimensions: none` mention in your Site Health information, leading me to believe this is in fact a missing dimensions issue. Once you follow these steps, please share whether you see any further errors on the Site Kit dashboard. 1. Click on the “Change metrics” option from your Site Kit dashboard 2. Deselect the current metrics you have selection and select “Top cities driving traffic”, “Returning visitors” and the “Most engaging pages” metric. 3. Click on the “Apply changes” button 4. You will see on your Site Kit dashboard that your tiles have changed. Click on the “Change metrics” link once more 5. Select the previously selected metrics once more, or any metrics you wish. You may see [a notice that your Analytics property will be updated](https://i.imgur.com/75Bdjbd.png). 6. Click on the “Apply changes” button 7. You may see the Data loading failed error once more, but please wait an hour as we cache responses. 8. Wait some time before visiting your Site Kit dashboard once more, checking for the same error once more. * Let me know if you have any questions with the above. * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [2 years, 1 month ago](https://wordpress.org/support/topic/an-error-occurred-while-loading-data/#post-17746442) * As we didn’t receive a response I’ll mark this as resolved. Feel free to [open a new support topic](https://wordpress.org/support/plugin/google-site-kit/#new-post) if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘An error occurred while loading data’ is closed to new replies. * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863) * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/) * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/) ## Tags * [seo](https://wordpress.org/support/topic-tag/seo/) * 6 replies * 2 participants * Last reply from: [James Osborne](https://wordpress.org/support/users/jamesosborne/) * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/an-error-occurred-while-loading-data/#post-17746442) * Status: resolved